This is a perfectly adequate hotel, the rooms are clean, quiet and spacious, there is a pool and gym and the restaurant is OK (I only had a breakfast there so can't really comment). They were happy to let me leave a case with them when I went for a 3 day tour and they gave me a late checkout with access to the pool and internet until I left for the airport at 3pm. This is good customer relations. The other side was shown when I enquired about a small item that I believed that I had left in my room on the first visit when the young and inexperienced staff seemed more concerned to fill in forms for the outsourced housekeeping and I had to go on and on at them to just go and look in the lost property cupboard. I was made to feel that I was being a nuisance - er, sorry for that but who is paying the wages?
The outsourced housekeeping may not have the guests as their priority and are probably only interested in short term profit - note to hotel manager - watch these people like a hawk, they can screw up your business quicker than a wink!
They charged me for a couple of small items from the mini-bar that I hadn't taken but knocked them off the bill without question when I challenged it. An honest mistake maybe but sloppy management - check your bill before you pay!
Would I come again? Yes, there is easy access to the town and the locality has a small artificial beach with a stinger net and a wave pool ($4 half a day $6 full day). There are a number of bar/restaurants in the area.
I believe that there has been a change in management recently and so the minor irritations that I write about will hopefully get some attention but on the whole a perfectly reasonable place to lay your head.
Bear in mind that my visit was in low season so the town and hotel is not busy.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Priceline, Agoda, HotelTravel.com, Despegar.com, TripOnline SA, Odigeo, Toga Hotels and Tingo so you can book your Vibe Hotel Darwin Waterfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Vibe Hotel Darwin