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“Rude Waitress & Manager” 1 of 5 stars
Review of Hanuman Alice Springs

Hanuman Alice Springs
82 Barrett Dr | Double Tree by Hilton, Alice Springs, Northern Territory 0870, Australia
08 8953 7188
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Cuisines: Indian, Thai
More restaurant details
Restaurant details
Good for: Romance, Doing business, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Dinner, Reservations, Delivery, Late Night
Description: A favourite dining experience for locals and visitors since 2001. Hanuman Alice Springs is conveniently located inside the Crowne Plaza Hotel, a 5 minute drive from the centre of town.The Asian mood is created through the clever use of decor, artifacts and lighting - a stunning contrast to the surrounding Central Australian desert landscape.
Alice Springs, Australia
Contributor
15 reviews 15 reviews
10 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Rude Waitress & Manager”
1 of 5 stars Reviewed December 15, 2013

We live in Alice Springs and hanuman customer since 2008. But on April 2010 and January 2013, both when we went dinner with our friends, it was the last time for us. We order lots of foods and drinks. As we finish dinner, the waitress clean up our table. And offer us another drink or dessert. Since we still very full, we said "no". Not long, maybe about 5 minutes later - the second time the waitress offer us any dessert we would like to order. We still said "no, we still full. maybe later". And about another 5 minutes, the waitress come again and ask. I asked the waitress back "what is going on? Since we are still full, we just talking here and not decide to order the dessert yet. You keep asking about dessert." The waitress said "The manager asked me to asked you. If you don't order, maybe we can print the bill because of there is more customer coming". I was upset to the waitress and said "This is very rude and unacceptable. How you force the customer to order the dessert and print the bill because of there are other customer waiting." How RUDE!! No matter there are more customer, as a Restaurant Manager, you should respect your customer who already booked and still in the restaurant. Two times is enough for all of us. Hanuman is proper restaurant and not take away place. I put hanuman on my black listed! The restaurant manager and supervisor should give training to the staff and waitress not to be rude like that.

  • Visited January 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlene20, Manager at Hanuman Alice Springs, responded to this review, December 27, 2013
Dear Lenda916

We sincerely apologise that your experience with us has been an unpleasant one. Please be assured that it is not out manager's intention to be rude with our guests. We will takes a serious view with regards to all feedback and comments received and will retrain our staffs when it comes to the process of dealing with guests properly.
We would like to thank you for bringing this to our attention.

We value your patronage and hope that you will give us another chance to welcome you back in the future

Best Regards
Arlene
Restaurant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

Visitor rating
    187
    111
    40
    10
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Adelaide, Australia
Contributor
20 reviews 20 reviews
8 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Beautiful Food”
5 of 5 stars Reviewed December 5, 2013

Hanuman's Darwin is a personal favorite and the Masala Lamb cutlets are to die for. This was my first experience at their Alice Springs venue and it didn't disappoint. The same lamb cutlets were almost exactly replicated to Darwin's and the staff here in Alice were brilliant. Attentive, helpful and very friendly. Big tick for this place!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlene20, Manager at Hanuman Alice Springs, responded to this review, December 27, 2013
Dear Aaron

Thank you for your review and lovely comments

We are delighted that you were positively impress with the food and service. We pride ourselves in providing our guests with quality food and the highest level of friendly and responsive service.

We look forward to welcoming you back to Hanuman

Best Regards
Arlene
Restaurant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alice Springs, Australia
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Birthday dinner”
4 of 5 stars Reviewed December 2, 2013

Thank you for making my aunt's birthday a special one. Wait staff are always curteous and nothing is ever any trouble. Food delicious as always.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
46 reviews 46 reviews
26 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
“Desert oasis”
5 of 5 stars Reviewed November 30, 2013

You don't expect a restaurant of Hanuman's quality in a quiet town like Alice Springs but the owner has created a gem in the NT. The mixtures of Indian and Thai cuisine are often reasons to press the alarm bells but not in this case. In fact quite the opposite. The flavours whether butter chicken curry or a Thai green curry were simply delightful and the wine list was both extensive and excellent. A really great and unexpected meal.

  • Visited November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlene20, Manager at Hanuman Alice Springs, responded to this review, December 2, 2013
Dear Marina 1401

We are pleased to hear that you have enjoyed the distinctive combination of Thai and Indian cuisine. It was really such a delightful remark. We do hope we again have the pleasure in welcoming you back to hanuman.


Best Regards

Arlene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alice Springs, Australia
Contributor
15 reviews 15 reviews
9 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
87 helpful votes 87 helpful votes
“Hoping it was a once off...”
2 of 5 stars Reviewed November 23, 2013

Hanuman has been my 'never fail' take away place for years. Worth paying the extra money for good food. You still feel like you're treating yourself, especially when you can't get a babysitter.

Ordered take away. Pad Thai, Vegetarian Springs rolls and Cashew chicken - the usual!

Not happy :(

Something has changed in the kitchen. It was like the recipe for all three has been altered since I last ordered (couple of months ago).

The cashew chicken was over-moist (had an unappealing moist cornflour consistency) - and tasted of... fish sauce!? Too much.

The vegetarian spring rolls also seemed too moist (common theme!) like the noodles weren't drained.

The Pad Thai was nice - but they had put a pile of chilli flakes in the corner of the container which had mixed with the entire dish. I spent the meal picking chilli out of my dish (I'll know for next time to 'hold the chilli').

I'll give it another go... I'm hoping it was a once off!

You need to know when you are missing the mark!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlene20, Manager at Hanuman Alice Springs, responded to this review, November 25, 2013
We sincerely apologise that the Cashew Chicken and Spring rolls was of unacceptable standard. Thank you for bringing this to our attention. Please be assured that we have taken note of your valuable comments and are working on improving and ensuring the consistency in quality and taste.
We hope to have an opportunity to serve you again in the future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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