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“Better than average” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Alice Springs

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DoubleTree by Hilton Hotel Alice Springs
4.0 of 5 Hotel   |   82 Barrett Drive, Alice Springs, Northern Territory 0870, Australia   |  
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Ranked #4 of 15 Hotels in Alice Springs
GreenLeadersGold level
Brisbane, Australia
Top Contributor
82 reviews 82 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
67 helpful votes 67 helpful votes
“Better than average”
4 of 5 stars Reviewed 2 days ago NEW

Too many big name chain hotels trade on their name without really delivering. This one does actually deliver a decent experience. We had a mountain view suite, which was very nice. It can be a bit of a hike from reception to your room - depending on which block you end up in, and going via the pool area is awkward, as there are some childproof doors/gates to negotiate. This can be a hassle when dragging luggage along but is otherwise OK. A very significant improvement to the whole experience would definitely result if management could provide or enhance a service to get luggage to/from rooms. This is a common service in this class of hotel, but for some reason it was not offered to us here.

Room Tip: Find out where your room is before leaving reception! The mountain view rooms are spectacular.
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  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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583 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
1 review
4 of 5 stars Reviewed 2 days ago NEW

Lack of communication at check in meant we were not able to make use of some of the options offered. When the bill was queried, the issue was dismissed or brushed aside. But the room was lovely, and the meal at Hanumanns was excellent.

  • Stayed May 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Our travel agent listed this as a first class hotel. When we arrived we thought ok looks nice. The communal parts look fine & the reception staff efficient & helpful. Our room was on the second floor, had a balcony with a lovely view across the golf course to the MacDonnell Ranges. The room decor was dated & the cleanliness needed improving, especially the bathroom (a few hairs which weren't ours). Someone (presume the previous guest) had left the alarm clock set for midnight (thanks, we didn't check it before going to bed). As I was now awake, got up to use the bathroom. Even before turning the bathroom light on I could see something big & dark on the floor by the loo. I'm not good with English spiders so the Australian ones freak me out so I got me husband to deal with it. Much to his surprise when he turn the light on, it was a big cockroach. It took cover in the rolled up bath mat, but we managed to trap it in a glass. The rest if the night was quiet. We let the man on reception know when we checked out the next day & he did make a note of it.

Room Tip: Check if the alarm clock is set on, you not want to be woken early. If there's a rolled up bath...
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  • Stayed April 2015, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Love Alice Springs! Breakfast good with very peaceful music to wake up to. Staff helpful and friendly. Alice Springs a lovely place, terrific landscape. Airport easy to get along with. Easy to walk to main town centre to eat or have a look around.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuremberg, Germany
Top Contributor
55 reviews 55 reviews
44 hotel reviews
Reviews in 42 cities Reviews in 42 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent our last night in Red Centre in this hotel. Got an upgrade as Hilton Gold member, nice spacious room with mountains view and balcony. Hotel pool was great, with a peacock strolling around :) Dinner in the asian restaurant and the breakfast were very nice.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked on line, As an elite Hilton HHonors™ member, choose a room now and we’ll upgrade you upon arrival to the best of our ability.
Restaurant and bar very good.
** This is utter rubbish!!! My room had a large bush outside, no mountain view, although when I enquired at reception, I was informed it was classed as a King size room with a mountain view.

The mocha coffee I asked for, was scolding red hot, I doubt it had any coffee in it. Took a reminder to actually receive it, and then came in a take way cup.....!

""Just swing by the front desk to grab your key when you arrive. You’ll be stretched out on that comfy bed before you know it."" All sounds very pleasant, until you are lured in there.

The champagne, if you order on line, make sure you order before the weekend, as the staff in that department don't work weekends.!!!

Room Tip: I am a Hilton HHonours Gold member and my room was crap, so good luck!!!
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  • Stayed April 2015, traveled as a couple
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Top Contributor
103 reviews 103 reviews
83 hotel reviews
Reviews in 60 cities Reviews in 60 cities
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is average at best. My booking was wrong, I was given the wrong room, there was problems on check out... Not a good hotel experience. The opposite of everything running smoothly.

The room was not bad, fairly standard 4 star. The pool was ice cold. I didnt eat at the hotel as the Lasseters Casino is next door. I probably should have stayed there too!

  • Stayed April 2015, traveled as a couple
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Alice Springs

Address: 82 Barrett Drive, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Location: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 15 Hotels in Alice Springs
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Alice Springs 4*
Number of rooms: 235
Official Description (provided by the hotel):
DoubleTree by Hilton Alice Springs is located 15km from Alice Springs Airport and 500 metres from Alice Springs Convention Centre and Lasseters Casino. The hotel is a 15 minute walk or 4-minute drive from the town centre and adjacent to Alice Springs Golf Club, ranked in the top 10 best desert golf courses in the world! Experience eco-friendly luxury at the DoubleTree by Hilton Alice Springs hotel with views of the MacDonnell Mountain Ranges. Explore the rugged West MacDonnell Ranges, with their dramatic gaps and gorges, and the nearby red sand dunes. ... more   less 
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