We stayed here on 2 separate nights before and after a tour to Uluru. We have the same room both nights. The first night the room seemed clean although basic but fitting with what we had paid. We had trouble locking the patio doors but managed to get them closed eventually. The walls are very thin and we could here next door showering and moving around aswell as people outside. There is an aboriginal community nearby who are often around the park and were quite loud. The staff were brilliant throughout our stay, very friendly and helpful. The local tavern looks like a tin shed but inside is quite nice and serves value meals; nothing fancy but brilliant for the money conscious traveller. We also received a voucher for a free drink when a meal was purchased which was a bonus! As previously mentioned we stayed 2 nights. The 2nd night the room wasnt quite as clean - there was soap scum left in the shower soap dish for instance, but not enough to make a complaint as we were only staying the one night. During the night our room was subject to some unwelcome visitors who had managed to enter through the afore mentioned patio doors and steal our wallet and phone before i awoke and my partner chased them away. The phone in the room wouldnt work to allow us to contact the police so we waited until the reception opened (luckily they opened early at 6am) When we mentioned the incident to the receptionist she told us that they hadnt had much trouble this year (our visit was the beginning of March) we called the police who informed us there had been 5 or 6 similar incidents in the area that evening in which cars had been stolen and a campervan had been completely cleared while the occupants slept in it! We asked if it was a one off as we had been told there was a big football game on that weekend so the area was busy but the female police woman said that they were always busy with similar incidents. I have to praise the staff as i was told housekeeping had been ticked off as the door musnt have been locked properly, 2 staff members went out to look to see if they could find the wallet somewhere in the area as it was taken by 2 aboriginal men who aparently normally just take the cash and ditch everything else, the girl in reception was brilliant and gave us tokens to use the internet to get our phone cancelled, the use of their phone and also money to try the payphone when we had trouble with theirs. My partner felt that a refund of some sorts should have been offered as he feels the incident could have been avoided had the security on site been greater and as the phone wasnt working there was no hope that the criminal could have been caught. (we were told that there is security patrols 3 times per night, this musnt be enough to put off any cheeky opportunists however). Overall the accomodation wasnt bad for the price, however if you visit be extremely safety conscious, double check your doors are locked properly, hide any valubles and check the inroom phone works just incase!
Perhaps 1st floor rooms would be a quieter and safer option?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to forward your comments on Tripadvisor after your recent stay at Heavitree Gap Outback Lodge.
As your comments detailed, you experienced not one but a few disappointments during your stay with us, and I am sorry that this was the case.
We are constantly striving to improve on the way we do things here at Heavitree Gap Outback Lodge– our aim is to be one of the preferred Hotels here in Alice Springs, and conducive feedback from guests like yourself can only assist us in this quest.
Your feedback has allowed us to address some evident weakness in our property, and I would hope that if you were to ever visit our Hotel again we would be able to reverse your impression.
On behalf of Aurora Hotels - Resorts - Attractions I sincerely apologise your stay at Heavitree Gap Outback Lodge was not as we all would have hoped for.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.