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“OK” 3 of 5 stars
Review of Ibis Styles Alice Springs Oasis

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Ibis Styles Alice Springs Oasis
3.5 of 5 Hotel   |   10 Gap Road, Alice Springs, Northern Territory 0870, Australia (Formerly All Seasons)   |  
Hotel website
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Hotel amenities
Special Offer
Early Booking
Ranked #8 of 15 Hotels in Alice Springs
Sweden
Top Contributor
86 reviews 86 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
41 helpful votes 41 helpful votes
“OK”
3 of 5 stars Reviewed September 9, 2013

I have some mixed feelings about the stay on Ibis and I'll try to make some kind of summary:

Staff: Very friendly and helpful.

Hotel area: Very disappointing. Quite run down, and not very well maintained. Felt like someone had forgotten to do anything about the garden areas, the pools etc. The laundry room could need a big clean up, it did not feel that good to wash your clothes in there.

The room: we stayed on the ground floor which felt a bit awkward at first. The lock to the glass door was not very sturdy. There was a safety chain however, and a guard seems to patrol the area during nights. The light from a flash light was flickering by every now and then. The room was very good and spacious with a fridge and coffee/tea making facilities. The bathroom, however did not feel that nice. It was spacious but felt very run down. I’m also very disappointed at the cleaning. We did not even get clean drinking glass or new toilet paper one day.

Location is good, and it takes about ten minutes to walk into central Alice.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dougal M, General Manager at Ibis Styles Alice Springs Oasis, responded to this review, September 14, 2013
Thank you very much for taking the time to review the team.

I appreciate your feedback and you have identified some areas where we need to keep working on our consistency. I do hope that you took the opportunity to let our team know during your stay so we could resolve the room issues at the time and ensure the remainder of your stay was comfortable.

Thanks very much for mentioning the friendly and helpful staff, and we hope to see you again.

Kind regards,

Dougal McConnell
General Manager
dougal.mcconnell@accor.com
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521 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
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English first
adelaide
Top Contributor
68 reviews 68 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 7, 2013

The place is a little tired however is fit for purpose and is value for money.
The staff are amazing .... Extremely friendly, accommodating and will go the extra mile.
The hotel is central, has parking, a couple of pools, resturants and a bar ...... Everything you need however doesn't have the added extra's ... Which was fine by me
The only critisim I have is the breakfast was ridiculously priced ... Which just means that you walk down to page 27 !

Room Tip: Upstairs would be better, less busy hence less noise
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dougal M, General Manager at Ibis Styles Alice Springs Oasis, responded to this review, September 14, 2013
Thanks very much for reviewing the hotel and I'm glad you enjoyed your stay.

Just to clarify for other readers, we are running a September special of a $10 Continental Buffet Breakfast (usually $14), or $19 Full Hot and Cold Buffet. We hope that this represents great value for people to start the day well.

Thank you for kind comments regarding the staff -- the team really appreciates the recognition of their hard work.

Thanks again for the review.

Kind regards,

Dougal McConnell
General Manager
dougal.mcconnell@accor.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 5, 2013

We spent three nights here. A little dismayed when we first drove in, as the place looks a bit scruffy and run down from the outside. Our room was upstairs so after dragging our luggage up the stairs, we were happy to find that our room was spacious and clean. Maybe not the fanciest place in town, but good value and comfortable.

Only let downs - on closing the curtains the first night, the entire curtain rail came down! Our room also looked out onto a shared courtyard area and we were kept awake most of the night when a few guests decided to have a noisy all-night gathering there. On busy nights, you could also find yourself without a car park.

Otherwise we were happy with our stay and recommend the kangaroo skewers in the restaurant.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dougal M, General Manager at Ibis Styles Alice Springs Oasis, responded to this review, September 14, 2013
Dear Talia,

Thank you for reviewing the team.

I am pleased that you enjoyed your stay. I am sorry that some other guests caused some overnight disturbance. Should that happen again, please dial 9 at any time of the day or night, and one of our on site managers will assist.

I'm glad that you enjoyed the kangaroo skewers in the restaurant (served with sweet potato mash, quandong jam, and a port and rosemary chocolate sauce) -- it's certainly a popular dish with our guests.

Thanks again, and we hope to welcome you back.

Kind regards,

Dougal McConnell
General Manager
dougal.mcconnell@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2013

Came to Alice Springs to run the marathon, and was quite pleasantly surprised by the accommodation, Early enquiries and request saw me placed in a quiet room on the ground floor, and staff even arranged me a special pasta meal on the night before the marathon. They also showed a genuine interest after my run in how I had gone. Room was quite pleasant, and value for the price, spa was excellent for post marathon.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dougal M, General Manager at Ibis Styles Alice Springs Oasis, responded to this review, September 14, 2013
Thank for your review of the hotel.

It's great to read that you enjoyed your stay. We were pleased to arrange your special meal and I do hope that the marathon went well. We certainly enjoyed having the athletes visit our fine city.

We hope that you'll join us again.

Kind regards,

Dougal McConnell
General Manager
dougal.mcconnell@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Lakes South Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 3, 2013

Firstly I would like to say that we enjoyed staying here and it is reasonably priced. The Reception staff were professional, helpful and friendly. The room, which was an air conditioned Superior room,was spacious and had been refurbished but it was let down by the bathroom. Again spacious but the shower had not been cleaned properly with a lot of mould and no fan. The hotel would have been quite something when new with 2 pools and nicely landscaped but everything now looks a bit tired and slightly scruffy. The restaurant was good but with rather pricey meals. The food was well presented by a very competent Chef and very pleasant waiting staff. There is a need for more casual food in the bar though. The hotel is about a 10 minute walk to the town centre which has all the shops you would need. This is the big advantage as most of the big hotels are out of town which is not convenient if you do not have a car so I would recommend this hotel as good value for money.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dougal M, General Manager at Ibis Styles Alice Springs Oasis, responded to this review, September 14, 2013
Thank for your review.

I am pleased that you enjoyed your stay and thank your your feedback.

We have listened to the feedback regarding some lower priced food options. We have added additional dishes to our bar menu and ensured that no item is above $20. In conjunction with our restaurant menu (guests can order from either menu in either location), we hope that there is range to suit all guest's needs.

Thanks again, and we hope to welcome you back.

Kind regards,

Dougal McConnell
General Manager
dougal.mcconnell@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

I found the hotel very convenient, close to the CBD (7-10 min. walk), the rooms pleasant and the front desk stuff friendly and accommodating. The environment attractive, two swimming pools and plenty of shaded areas with large blue sail shades.
For a very reasonable cost this is the ideal place to stay in. I booked the hotel on line for 4 nights and enjoyed the ease of booking and the immediate email response for any questions that I've had.

Room Tip: I can't offer tips, the two rooms that I stayed in were in different locations and were excellen...
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dougal M, General Manager at Ibis Styles Alice Springs Oasis, responded to this review, September 14, 2013
Thanks for your review and I'm pleased that you had a good stay.

I'm glad you found the hotel, staff and value for money to be just what you were looking for and we look forward to seeing you again.

Kind regards,

Dougal McConnell
General Manager
dougal.mcconnell@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
1 review
5 of 5 stars Reviewed September 3, 2013

We had four rooms for one night, on two occasions a week apart. The check-in process was quick and friendly, with the staff remembering us from our first visit. The rooms were comfortable, attractive and clean. Parking was a bit squeezy but everything else about our stay was great. We pre-paid online for our stays and received excellent value for money.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dougal M, General Manager at Ibis Styles Alice Springs Oasis, responded to this review, September 14, 2013
Dear John,

Thanks very much for your comments and I'm pleased that both your visits were enjoyable.

We hope to welcome you back before too long.

Best wishes,

Dougal McConnell
General Manager
dougal.mcconnell@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Alice Springs Oasis

Address: 10 Gap Road, Alice Springs, Northern Territory 0870, Australia (Formerly All Seasons)
Location: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 15 Hotels in Alice Springs
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ibis Styles Alice Springs Oasis 3.5*
Number of rooms: 102
Official Description (provided by the hotel):
The lovely Ibis Styles Alice Springs Oasis sits just minutes from the town centre and features 102 rooms and two pools set among tropical gardens, a spa, BBQ area, restaurant and bar. Ibis Styles Alice Springs Oasis is ideal when exploring the attractions of Alice Springs, including the Royal Flying Doctor Service and Desert Park. Alice Springs is also the gateway to Ayers Rock, the Olgas and Kings Canyon. The hotel room rate includes 30 minutes free wifi daily. Come to Alice Springs and meet some of the friendliest people in the country. ... more   less 
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Also Known As:
All Seasons Alice Springs Oasis Hotel Alice Springs
Accor Alice Springs

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