We heard great things about Glass and decided to give it a try for my birthday two weeks ago since we are members of Entertainment Book which offers "one complimentary Main Course when another Main Course of equal or greater value is purchased".
There were six of us and as soon as we walked in, we were well looked after by our waiter who was very friendly and professional throughout the evening. Interior deco and ambience is fantastic!
We absolutely loved the house bread which came out nice and warm with Luke Mangans extra virgin olive oil before our meal. We ordered 3 sides, 3 tapas (approximately $17 - $25 each) and 6 mains (roughly around $46 - $52 each). All of the food came out promptly and they were delicious especially the truffle mash which was buttery and rich!
The bill arrived and we were under the impression that 3 Mains would be complimentary. However, only 2 Mains (which are equivalent to $46 & $47) were deducted but all 3 of our Entertainment cards No.22 were crossed out at the back. It left us puzzled why and the waiter suggested us to ask the receptionist instead. So, we approached the receptionist by the name of Mable and asked her about the offer in Entertainment Book. She said the bill is correct and she has taken 3 of the cheapest Tapas off our bill. We asked which of the 3 and were told “Obviously, 3 of the cheapest which are $17, $17 and $25”. When we advised her that those are Tapas, not Mains and that is not what Glass advertised in Entertainment Book. We strongly believed that the restaurant should honour what they advertised. She dismissed it and said “We treat Tapas as Mains”. I am certain that 3 tapas in total did not add up to $93 altogether! That was a rather rude response and she wouldn’t proceed with fixing the bill/our Entertainment cards.
Overall, we thoroughly enjoyed our meals but we were not impressed with the receptionist's customer service. It was rude and incredibly humiliating. The attitude of the receptionist is not what you would expect from a restaurant of this standard. Otherwise, it would have been a wonderful experience and perfect evening.
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