We made a reservation weeks ago for valentines day, and told them that we have a baby and pram. The staff said it was fine. We were also told that the menu had not been decided and that we would get a call from them before to let us know what the menu is.
We did not hear from them, and 2 hours before we were supposed to arrive, we called the restaurant to confirm the booking and to remind them we have a pram; the man who answered the phone was EXTREMELY rude and simply said 'we don't usually serve kids' and 'I dont know who took your booking but we have no place for your baby'. When my husband said that we obviously can't leave our son at home, the man said 'well what do you want to do about it '. Needless to say we did not end up going.
We are LIVID. I have never ever been treated like that, and it won't matter how good the food is, this sort of arrogance totally turned us off ever considering going there again. And we will let all our friends with kids know about it so they won't be subjected to the same treatment again.
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