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Meriton Serviced Apartments Kent Street: Traveler Reviews

5.0 of 5
528 Kent Street, Sydney, New South Wales 2000, Australia
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Meriton Serviced Apartments Kent Street
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86%
Ranked #15 of 187 hotels in Sydney
Most recent review
5 of 5 stars Reviewed January 22, 2013
Phil T Cowra, New South Wales, Australia
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954 reviews from our community

Traveler rating
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    69
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Families
211
 
Couples
377
 
Solo
57
 
Business
157
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Cowra, New South Wales, Australia
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Will keep coming back!”
5 of 5 stars Reviewed January 22, 2013

Have stayed here a number of times over the past 3 years and we keep coming back. Why?
.position - central for shopping, theatre and easy to access.
.size - 1 bedroom apartments are well sized, 2 tvs and private.
.views - always book for higher floors and never are sick of the wonderful views day and night.
.service - always have found the staff from the front to the cleaners polite and friendly.

Room Tip: Higher floors for the wonderful views.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 17 more reviews by Phil T for Sydney
Ask Phil T about Meriton Serviced Apartments Kent Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review
February 16, 2013
Dear Phil T,

Thank you for taking the time to complete a fantastic review on your most recent stay.
I’m very pleased to hear that you enjoyed your experience with us and that the staff and apartment exceeded all of your expectations!

I am thrilled to see you returning to us every year and that Meriton Apartments is your destination of choice for accommodation.

As you noted, we are located in a very central city location which makes it very convenient when shopping and visiting Sydney's most famous sites.

Thank you again for your wonderful review, on behalf of the Kent Street family we look forward to welcoming you on your next return to Sydney!

Warm Regards,

Nigel Logue

Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, Australia
1 review
“Great location”
5 of 5 stars Reviewed January 21, 2013

Great apartment, within walking distance to haymarket and darling harbour. Stayed in a One Bedroom Skyview apartment, worth paying the extra had an amazing view of the city and the harbour. 3 air cons in the apartment were great to come home to after extremely hot days.

Room Tip: Pay the extra for a skyview room
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Bec T about Meriton Serviced Apartments Kent Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review
February 16, 2013
Dear Bec T,

Thank you very much for your feedback. We are glad you enjoyed the location of the apartments and the superior views from our sky views apartments!.

Again, we thank you for choosing to stay with us, and do look forward to welcoming you again soon.

Warm Regards,

Nigel Logue

Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waiheke Island, New Zealand
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Perfect in every way”
5 of 5 stars Reviewed January 21, 2013 via mobile

Well appointed 1 bed apartment on 35th floor. Balcony and superb views over Sydney. Friendly staff and excellent facilities including a lap pool and gym which we used frequently. Perfect location. 20 min walk to opera house, 5 minutes to darling harbour. Will only stay here on our next trip to Sydney.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bohemian_traveller about Meriton Serviced Apartments Kent Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review
February 16, 2013
Dear bohemian_traveller,

Thank you for taking the time to complete a fantastic review on your most recent stay.

As you noted, we are located in a very central city location which makes it very convenient when shopping and visiting Sydney's most famous sites.

Thank you again for your 5-star review, on behalf of the Kent Street family we look forward to welcoming you on your next return to Sydney!

Kind Regards

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Customer service appalling!”
3 of 5 stars Reviewed January 21, 2013

The great, spacious, clean and a great location but the approach ability and attitude of the majority of the staff was absolutely appalling. Put it this way, if everything goes well on your stay (i.e. you don't need the staff for anything, you will have a great stay, if you do need them for anything, consider yourself ignored) Upon arriving to the Meriton we interrupted an argument between a guest and the hotel staff - the guest was so annoyed we initially thought it very un -called for but in hindsight we totally understood his point, basically he had been given a lift and room card which didn't work and he kept returning to reception for a new one, when we arrived this was his 12th time on returning to reception, still he received no apology and the staff were very very rude to him. This hotel seems to accept no responsibility for their actions and seem to think it rude of the customer for complaining - we complained about something very important to us and they threatened to throw our friend out of the hotel. It was quite simply shocking - and something you would never come across in a 5 * anywhere else in the world - i had better service when i stayed in a 28 backpackers when i traveled here years ago!
Hotel - lovely, service - very very distressing to say the least to the point where it ruined our trip...

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Thorntonhallfarm about Meriton Serviced Apartments Kent Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review
February 16, 2013
Dear Thortonhallfarm,

Thank you for your feedback in regards to your most recent stay at MSA Kent St.

I am please that you enjoyed your 3 bedroom apartment (the views are most spectacular) and also our superior location in the heart of the Sydney CBD.

Thortonhallfarm, I do apologise for the comments you made in regards to the ‘poor service’ you refer to during you encountered during your stay. I am puzzled by your comments; however I will be monitoring your feedback closely.

Please rest assured that our front desk team are trained to offer our guests the best service possible and our management team monitor our service standards daily.

If you would like to discuss further then I would be more than welcome to go through the points you raise. Certainly so of the issues are worthy of further investigation.

Thank you again for your time and I do hope that you will reconsider returning to Meriton Serviced Apartments and I wish you all the best for 2013.

Warm Regards,

Nigel Logue

Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Great location, everything we needed”
5 of 5 stars Reviewed January 21, 2013

Modern apartments with everything we needed. Single beds a little small but comfortable. Great location. Requested 2 adjacent apartments which we received. Great views of Darling Harbour. No complaints. Would stay again

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kiwiangela about Meriton Serviced Apartments Kent Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review
February 16, 2013
Dear Kiwiangela,

Thanks for your great review! I'm thrilled to read that you had a fantastic stay with us! As you noted, Meriton Serviced Apartments Kent Street offers well sized apartments in a convenient, central city location.

Again, thank you for your feedback, I look forward to welcoming you back to Meriton Serviced Apartments Kent Street on your next return to Sydney!

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Meriton Serviced Apartments Kent Street

Also Known As:
Meriton Serviced Apartments Kent Street Hotel
Meriton Serviced Apartments Kent Street Hotel Sydney
Address: 528 Kent Street, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney
Amenities:
Fitness Center Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotels in Sydney
#13 Family Hotels in Sydney
#14 Business Hotels in Sydney
#14 Luxury Hotels in Sydney
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Meriton Serviced Apartments Kent Street positions you in the heart of the city with an impressive 430 apartments consisting of studio, one, two and three bedroom configurations all with luxury finishes. Here all the nightlife and entertainment options are so close you will really need to stay an extra night with so much to do.We are situated right in the Spanish Quarter and a minutes’ walk from Chinatown. With one of the many lively pubs or bars so close the action never stops as there is always something new to see and discover. Enjoy the trend-setting shopping just across the street at the new World Square Shopping Centre, enjoy a show at the Entertainment Centre or see the latest release movie on the big-screen at Event Cinemas - all right on our doorstep. Plus all of Sydney's major attractions are all within walking distance; Darling Harbour (IMAX), Cockle Bay Wharf, Queen Victoria Building, Sydney Aquarium, Powerhouse Museum, Sydney's business district, many corporate headquarters and Law courts. The oversized fully equipped apartments designed for living will allow for the most comfortable stay in apartment accommodation in Sydney. Each apartment has a kitchen (studios have kitchenettes), and a separate laundry, which includes clothes washer, dryer, iron and ironing board. The apartments are also fully air-conditioned and most have opening windows and balconies to allow for fresh air. This property is the last designed building of the world famous Australian designer, Harry Seidler. Why stay in a hotel, when you can stay in a iconic Meriton Serviced Apartment! ... more   less 
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