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“October with UK Visitors” 5 of 5 stars
Review of Meriton Serviced Apartments Kent Street

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Meriton Serviced Apartments Kent Street
5.0 of 5 Hotel   |   528 Kent Street, Sydney, New South Wales 2000, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Free Wi-Fi
Ranked #8 of 185 Hotels in Sydney
Certificate of Excellence 2014
Sydney, Australia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“October with UK Visitors”
5 of 5 stars Reviewed December 2, 2012

In early October we stayed with our UK visitors for 2 nights. Originally we had booked a 2 bedroom sky apartment, but after we looked at the apartment my husband - who suffers from vertigo - became quite upset when he saw the balcony had a low rail. There was no problem changing to a lower floor with an enclosed balcony, and the new accommodation was very comfortable for us and our visitors.
The apartment was situated in a good area, and was an easy walk to Chinatown and Darling Harbour.
If we came to the city again we would be happy to stay there again.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meriton M, Manager at Meriton Serviced Apartments Kent Street, responded to this review, December 10, 2012
Dear jacdeeS,

Thank you for taking the time to review Meriton Serviced Apartment Kent Street. I am pleased that you found the apartment comfortable.

I am glad our staff were able to offer you and your husband an alternative room. We do work to ensure our guests have a pleasant stay and strive to achieve a high level of customer service.

We look forward to welcoming you back to Meriton Kent St.

Kind Regards
Meriton Kent Street Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,535 reviews from our community

Traveler rating
    1,514
    801
    131
    62
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (815)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 2, 2012

The view and location was great and the apartments were OK. Elevators were very bad - at one point it took 15 minutes for an elevator to stop at the floor. I could not get into my room for over 2 hours and because they were busy I just had to wait. Housekeeping did not service my room from the night before .. when I asked I was told that they could come anytime up until 5.00pm. At 5.45pm I ended up cleaning the room myself because I had to go out. Even after speaking with the duty manager there was no offer of anything to make ammens for the inconvenience. In total I booked 6 rooms. I think the hotel would be OK as long as you do not have a problem that needs resolution..

Room Tip: If you ask for a high floor ... be prepared to spend a lot of time in the elevator ..
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meriton M, Manager at Meriton Serviced Apartments Kent Street, responded to this review, December 10, 2012
Dear GlennB,

We appreciate all guest feedback, as this valuable tool allows us to act in a positive manner and to constantly improve the services we provide and pride ourselves on.

Let me firstly offer my apologies for the delay with the lifts, however during peak periods they are quite busy, as you can appreciate we have 431 apartments over 56 floors.

I was disappointed to read your comments that your room was not serviced, I have passed your comments on to our Housekeeping Manager also I'm sorry the Duty Manager was not able to rectify your request, this has been address with our staff.

We do hope to welcome you back to Meriton Kent St in the near future.

Kind Regards
Meriton Kent Street Management
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London
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 2, 2012

This place is fantastic value compared to the cost of hotels in Sydney's central district. Nice staff, really great rooms, and a surprisingly big swimming pool. Obviously you don't get some of the things that you would at a hotel, like an onsite restaurant, but there's hardly any need for that in Sydney where you are surrounded by places to get food. I'd assumed they wouldn't allow short-term rentals since they are apartments, but we stayed for one night and there were no problems - and the studio apartment was larger than a hotel room would be. Shame that there is no free wifi in the rooms, but there is some wifi access in the lobby and it seems to be common in Sydney for hotels not to offer free internet.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meriton M, Manager at Meriton Serviced Apartments Kent Street, responded to this review, December 10, 2012
Dear TootingLondon,

Thank you for taking the time to write a review about Meriton Kent St Apartments.

Our apartments are located in the heart of the city, they are well appointed and conveniently close to Darling Harbour and China town, as you have kindly noted.

We appreciate your loyalty to the Meriton Apartments, and look forward to welcoming you back to Kent Street again soon.

Kind Regards
Meriton Kent Street Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
72 reviews 72 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 30, 2012

Spent a week here. Location was very close to darling harbor. Rooms were new, clean, well done. We were in an efficiency unit which was more than enough for us. Kinda quirky washer/dry. Had great personal service from Francis in reception.

Swimming pool and fitness center were exceptional, nice 2 lane plus pool on 15th floor.

Some units have balconies, which we didn't have but we were there to see sydney anyway.

Suggestions, go for a higher floor, still could hear street noise on 32nd floor. Try for balcony room.

If 4 or more of you, have desk arrange for a private limo for airport transfers. We paid $16 each for 4 using the air porter shuttle; we heard a $50 limo was available. The airport shuttle $16 air porter was 20 minutes late and then made extra stops during rush hour getting to the airport.

Meriton offered a great product here, I was impressed.

Room Tip: High floor, balcony
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meriton M, Manager at Meriton Serviced Apartments Kent Street, responded to this review, December 9, 2012
Dear JohnGrins,

Thank you for taking the time to write a review of your stay here at Meriton Kent St.

As a Senior Contributor for Tripadvisor we recognise your feedback is highly regarded by like minded travellers, and we are thrilled to hear that you enjoyed your stay with us! As an accommodation provider our aim is to ensure that all guests have the most comfortable and enjoyable stay possible.

Once again, thank you for your fantastic feedback; we look forward to welcoming you back to Meriton Serviced Apartments Kent Street on your next return to Sydney!

Kind Regards
Meriton Kent Street Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
preston
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 28, 2012

Anyone who goes hear will love the place I could not fault them at all.the staff were very helpful and friendly nothing was to much.the rooms were very clean and the views were amazing I would love to go back

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meriton M, Manager at Meriton Serviced Apartments Kent Street, responded to this review, December 4, 2012
Dear billyboy90,

Thank you for your appraisal of the staff, as an accommodation provider our aim is to provide the highest level of customer service possible and I’m pleased to hear that you were happy with the service provided.

Once again, thank you for your feedback and we do hope to welcome you back one day!

Kind Regards
Meriton Kent Street Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 25, 2012

my family and i stayed in a 2 bedroom sky view apartment. The room was slightly smaller than the one we stayed at Pitt Street.

When we checked in to the room, the dryer was broken, our bedroom and bathroom doors were locked. We tried to ring the front desk but no one answered - very disappointed.

When we checked out, the staff was bit pushy about booking the cab to the airport - $60 to the Sydney airport, no impressive at all. Will not return again!

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meriton M, Manager at Meriton Serviced Apartments Kent Street, responded to this review, December 9, 2012
Dear SherryWho,

Thank you for your review. Your feedback is greatly appreciated.

It is disappointing to read that your recent stay did not meet your expectations for Meriton Serviced Apartments. Though we generally pride ourselves on our facilities, service and competitive prices we are committed to continuously improving our product and service to enhance our guest comfort levels.

We hope to welcome you back to Meriton Kent Street in the near future.

Kind Regards
Meriton Kent Street Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Healesville, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 24, 2012

We were upgraded to a Skyview room - and the view is unbelievable!
The rooms are clean, everything works and the staff were very helpful whenever called upon
I know it's expensive - but t is a great place to relax and watch the world go by - from a great height!

Room Tip: The Skyview rooms have BIG balconies with chairs and a table - the view is all you would expect!
See more room tips
  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meriton M, Manager at Meriton Serviced Apartments Kent Street, responded to this review, December 4, 2012
Dear Terry P,

Thank you for your glowing review of Meriton Kent Street.

We agree that our views are breathtaking from our Skyview apartments, but it is always great to hear such fantastic comments about our apartments.

We look forward to welcoming you back to Meriton Kent Street.

Kind Regards
Meriton Kent Street Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meriton Serviced Apartments Kent Street

Address: 528 Kent Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Sydney
#6 Best Value Hotel in Sydney
#12 Family Hotel in Sydney
#12 Romantic Hotel in Sydney
#13 Business Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Meriton Serviced Apartments Kent Street 5*
Number of rooms: 431
Official Description (provided by the hotel):
Meriton Serviced Apartments Kent Street positions you in the heart of the city with an impressive 431 apartments consisting of studio, one, two and three bedroom configurations all with luxury finishes. Here all the nightlife and entertainment options are so close you will really need to stay an extra night with so much to do.We are situated right in the Spanish Quarter and a minutes’ walk from Chinatown. With one of the many lively pubs or bars so close the action never stops as there is always something new to see and discover. Enjoy the trend-setting shopping just across the street at the new World Square Shopping Centre, enjoy a show at the Entertainment Centre or see the latest release movie on the big-screen at Event Cinemas - all right on our doorstep. Plus all of Sydney's major attractions are all within walking distance; Darling Harbour (IMAX), Cockle Bay Wharf, Queen Victoria Building, Sydney Aquarium, Powerhouse Museum, Sydney's business district, many corporate headquarters and Law courts. The oversized fully equipped apartments designed for living will allow for the most comfortable stay in apartment accommodation in Sydney. Each apartment has a kitchen (studios have kitchenettes), and a separate laundry, which includes clothes washer, dryer, iron and ironing board. The apartments are also fully air-conditioned and most have opening windows and balconies to allow for fresh air. This property is the last designed building of the world famous Australian designer, Harry Seidler. Why stay in a hotel, when you can stay in a iconic Meriton Serviced Apartment! ... more   less 
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Also Known As:
Meriton Serviced Apartments Kent Street Hotel Sydney

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