Everyone knows that when you book a hostel you pay a deposit (which is non-refundable) of 10 percent in case something happens and you don't make it. As a traveler, I had just gotten to Australia and didn't have a phone or internet. I stopped at an internet cafe and booked here at this hostel. Before we got their it rained and we got lost and never made it into Sydney. We had no phone or internet and could not contact the hostel. THEY CHARGED US FOR THE STAY ANYWAY. I called the hostel to ask why we were charged 60 USD more than our deposit for a place we had never stayed. The very rude woman on the phone (whom i am sure is the owner, but she denied it) said that she was just doing ehr job and it was our responsibility to contact her. I explained to her what had happened and reminded her that we had paid a deposit. She then told me that my "deposit was not enough and that it only paid the booking service". WTF? You must be kidding right? I asked her wy she had not tried to email me (since I left my email with the booking) and she again rudely replied. When staying in a hostel, you book through hostel websites and pay a deposit to ensure that you are not charged when something comes up and you cannot make it in. What this place did was very wrong and I am in the process of fighting them every step of the way. To a traveler, an extra 60 dollars for a total of 75 USD for a night you didn't even stay somewhere is a lot. At this point it is not even the money. I want to make sure this trashy hostel does not ever get away with doing this ever again.
If they can pull something like this imagine how unsafe your things would be there.
Also, when I asked the woman if I could speak to her boss she replied, "no you can deal with me, he doesn't need to be involved" Well what does that tell you?
Don't waste your time in a place like this.
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