The Medusa is a lovely little haven of a hotel in a lively, central part of Sydney surrounded by great shops and restaurants (I loved Onde, Almond Bar and the coffee at Holm Cafe is the best I've had). The staff at the Medusa are wonderful, warm and very helpful. The rooms are very clean, and the Aesop toiletry products are a treat. My only criticism is that the rooms could benefit from some minor refurbishment. The bathroom in my room was looking a bit tired, and the room decor is a bit dated now. If the owner removed the dark carpeting and just kept clean, wood floors and renovated the bathrooms, the hotel would be absolutely perfect.