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“worst hostel owner ive ever met” 1 of 5 stars
Review of Tokyo Village

Tokyo Village
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Tokyo Village
243 - 247 Cleveland St | Surry Hills, Sydney, New South Wales 2010, Australia   |  
Hotel amenities
Ranked #64 of 133 Specialty Lodging in Sydney
Berlin, Germany
1 review
6 helpful votes 6 helpful votes
“worst hostel owner ive ever met”
1 of 5 stars Reviewed December 20, 2011

i met quite nice people there,
but the german owner.. oh my god. he was such a nightmare.

when i extended my staying, he charged me higher rate.
if he doesnt like some guests, he throw their food away from fridge.
(i really saw that!)
he introduces some jobs to backpackers under the table,
we supposed to get $15 a hour (thats already bad pay for this job such as working outside)
but the end of the day we got only $11.
and we paid $5 fee every week to get a job.
(he explained us about $5fee.because his mobile phone costs alot to talk to guests,
but the truth is he never ever called us, everyday we needed to call him to get a job for next day)
he talks about all the private stuff to guests.
there is no privacy. even he sometimes tells guests not truth.
he is obviously rasist, loves asian.
there is an asian boys room and asian girls room.
so most of asians are stucking in the room and never come out.

when i read other reviews of this owner on this site,
i was happy to know that some people are feeling same as us.
he is doing lots of "not right".
if you dont wanna get terrible feeling on your holiday,
go to other hostels in sydney.

hope you have a great holiday

  • Stayed November 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
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    6
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    8
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Families
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Business
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Manchester, United Kingdom
Top Contributor
118 reviews 118 reviews
52 hotel reviews
Reviews in 59 cities Reviews in 59 cities
177 helpful votes 177 helpful votes
1 of 5 stars Reviewed November 27, 2011

We stayed for 11 nights. We booked the room within short notice so our choice of somewhere to stay was limited. We settled for Tokyo Village as we had little other option for our budget range.
We had been told that all of the hostels in Sydney were a bit of a dive unless you are going to fork out a fair price but for the price we paid for our triple room (two of us) with shared facilities we didn’t agree on the value.
The free airport pick-up (as we were staying for more than 3 nights) was a bit misleading but we were dropped off on the road by the shuttle bus. We entered the hostel to a damp smell and took into a small grotto which was reception.
The staff were friendly and greeted us well. We were shown to our room through the kitchen, around the back, and to what looked like a drug den. We entered to a sickening damp smell which still remains even when you turn the fan on for most hours and open the window. The bedroom has everything you need for a budget traveller but the decor is very poor and the general condition of most of the hostel is dated and much of it is disgusting. There is no tv in the room like advertised on the website either. The towels and bedding stank of B.O.
There was a hidden charge for the deposit of the key ($20) and also the wifi is very pricey and a very poor connection if you want to use your laptop in your room. Best signal is in the kitchen and the reception. But as there are many guests seemingly wasting their days stuck in the hostel these places are often taken.
For a budget traveller in a dorm then there are more hidden deposit charges $10 for a fridge box $20 for an under bed box, so could prove quite expensive for those that do not have much spare cash
The bathroom facilities are not nice and can be quite untidy (not unexpected as the hostel is fairly big and they do not cater for the needs of the amount of guests).
Small things like no hand wash in the bathroom. It’s rather annoying also when using the shared facilities as getting your timing wrong can lead to huge queues. We saw the bathroom being cleaned by staff once whilst we were there. Unless they do it in the middle of the night!
We had cockroaches in the room, which made us more alert.
It’s quite a cliquey place and gets quite loud outside of an evening. The outside areas do close at eleven but the corridors and stairs are very noisy.
Our advice would be to choose another option. We’ve stayed in plenty of places dotted around the globe but would rank this as one of the worst. The one and only good point is the location as it is close to central station but the hygiene levels are rock bottom and we’d advise you to maybe spend a little more £ to get a place with better facilities.

Room Tip: Do not stay here
See more room tips
  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2011

Excellent!
Friendliness, organization and assistance.
An excellent example of efficiency and organization.
Excellent kitchen equipment and landry.
The rooms are clean and well equipped.
Excellent location just 5 minutes walk from Central Station.
Garden welcoming.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed August 25, 2011

I found several unique things about this hostel while my stay. As I've stayed in several other hostels before I found that sleeping in this hostel is very relaxing because there is no parties during the week and the hostel staff keep everything nicely under control when it comes to night time. Second thing that charmed me was the open air garden area. As a smoker there is nothing better than having cigarette with a cup of coffee in the garden area early in the morning!

  • Stayed January 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Berlin, Germany
1 review
4 of 5 stars Reviewed June 20, 2011

my 3 month stay at tokyo village was excellent. the owners charlie and vanessa are wonderful. They gave excellent advice and always willing to help. the stuff are also very friendly, helpful and keep the hostel clean and tidy. at my stay charlie renovate rooms , and beside that he had to fix things from unreformable troublemaker guest. The place is not a party hostel, unfortunatelly some people didn t respect the house rules and messed up the family atmosphaere. finally it ends up pleaset. in 2 years backpacking in australia. i think tokyo village is the cosiestplace with the best family atmosphere in australia. good for single travelers to make friends. It is also well-located, a short distance from a central station on a very useful line. Near the hostel there is plenty to eat and 2 supermarkets

  • Stayed November 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed May 4, 2011 via mobile

Stayed here for one week in mid March. On arrival I was asked to pay a surcharge fee on my credit card as it was a non Australian card. This was not mentioned on the website and Tokyo village is the only hostel where I have ever had to do this. The whole place is in dire need of decorating and is in very shabby condition. However the worst aspect are the bathrooms/showers. Not cleaned well enough with water constantly on the floors and one bathroom/shower right beside the communal food fridges downstairs?! Oh and the sight of someones used underwear taped to a fridge door by one of the staff with a note for them to claim them really left me lost for words.

  • Stayed March 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 27, 2011

The rates are fairly reasonable but the place definitely needs a bit of modernising and a lick of paint. The wardrobes and beds need replacing and so do a couple of the staff, especially the grumpy german brunette who worked on reception as she was less than friendly.

The long term residents and their insistent in singing along to Blink 182 or other typically boring rock were a little annoying but friendly enough.

its cheap though so i guess you have to take the rough with the smooth.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tokyo Village

Address: 243 - 247 Cleveland St | Surry Hills, Sydney, New South Wales 2010, Australia
Location: Australia > New South Wales > Sydney
Hotel Style:
Ranked #64 of 133 Specialty Lodging in Sydney
Price Range (Based on Average Rates): $
Number of rooms: 65
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