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“A great place to stay in Sydney” 5 of 5 stars
Review of Meriton Serviced Apartments Danks Street, Waterloo

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Meriton Serviced Apartments Danks Street, Waterloo
4.5 of 5 Hotel   |   30 Danks Street | Waterloo, Sydney, New South Wales 2017, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Free Wi-Fi
Ranked #14 of 177 Hotels in Sydney
Certificate of Excellence
Hobart, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A great place to stay in Sydney”
5 of 5 stars Reviewed October 21, 2013

These apartments are modern but large with contemporary decor. They are like a home away from home with every facility including a full kitchen and laundry, large TVS and free wifi. The apartments are walking distance to the great Surry Hills restaurants and cafes and right near lots of public transport (minutes to CBD) It is remarkably quiet - surprising for its location.
What makes this accommodation stand out for us is the incredible customer service given by the front desk staff - particularly by Lon. She always goes well beyond expectations to look after guests. She helps with luggage, wifi, taxis, tourist information - nothing is too much trouble for her!Even when the lobby is full of guests checking in, Lon delivers outstanding customer service with professionalism and a warm and welcoming smile. What a super star!
We also appreciated the help to our room by Eric as we had a huge amount of luggage. Whilst this would be expected in a good hotel, it is not usually available in serviced apartments.
We would always choose to stay at Meriton, Danks Street on our regular visits to Sydney, not just for its great facilities but more importantly, for the exceptional staff.

Room Tip: Ask for a room away from South Dowling Street. It is whisper quiet in back rooms.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Serviced Apartments Danks Street, Waterloo, responded to this review, October 28, 2013
Dear Diana,

Thank you for taking the time to write a detailed review of your experience at the Meriton Waterloo and we are thrilled to hear that you enjoyed your stay with us!

As an accommodation provider our aim is to ensure that all guests, whether they visit for business or leisure, have the most comfortable and enjoyable stay possible so we are pleased to read your feedback about your experience with Lon & Eric.

Thank you again for your positive review, we look forward to an opportunity to welcome you back to Meriton Serviced Apartments Waterloo.

Kind regards,

Birender C.
Hotel Manager
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951 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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English first
Hobart, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 20, 2013

After a late check in 11pm and a trainee who didn't activate our lift card correctly, we had a brilliant stay at the Meriton.
It's clean, affordable, spacious.
The staff are very friendly and helpful (thanks Tegan for your public transport assistance.
Free wifi, your own laundry and full kitchen.
If I were to say anything negative is that the free pool and facilities are in a separate building on a different block from the actual accommodation.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Serviced Apartments Danks Street, Waterloo, responded to this review, October 24, 2013
Dear Hyperkitty1985

The team and I (especially Tegan) are very happy to be of service to you during your stay and we would certainly do the same for everyone.

We can’t wait to welcome you back here at Meriton Serviced Apartments Waterloo and thank you for staying!

Kind Regards,
Eric T
Acting Senior Manager on Duty
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England
1 review
5 of 5 stars Reviewed October 16, 2013

We arrived early and was allocated apt immediately. Wow huge and perfect for our 2 week stay. Loads of room for 3 people. Staff namely Tegan and Adam were extremely helpful especially Tegen who went out and purchased extra clothes hangers. All staff were friendly, helpful and show cased Meriton, Danks street to its full potential. The apt was well serviced daily with regular replenishment even with washing up liquid,!!!! It was a home from home. Would certainly recommend and would definately stay at a Meriton again.
Well done to all

Room Tip: D block above 10th floor. At the end
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Serviced Apartments Danks Street, Waterloo, responded to this review, October 19, 2013
Dear Jaffa_7

We certainly do pride ourselves in service and it is great to see staffs are acknowledged for their hard work. Tegan and Adam are truly an asset to the company and we are very lucky to have them.

I hope that the positivity continues for all your future stay with us.

Best regards,
Eric T
Acting Senior Manager on Duty
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Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 16, 2013

A fantastic apartment, really well equipped with an awesome big balcony with comfy furniture and even an ashtray (very rare these days!!). Great location, with heaps of cafes / restaurants and a Coles within 5 minutes walk. I can't recommend this place highly enough. I booked online the day before my stay due to an emergency family situation, arrived late in the evening and was very impressed with the service at reception. So much so that I booked again when I had to return the next week.

Room Tip: The split level apartments are spacious and fantastic if you don't mind lugging your suitcase up...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Serviced Apartments Danks Street, Waterloo, responded to this review, October 19, 2013
Dear Tracey H,

Thank you so much for the fantastic review!

We are very glad that you have enjoyed your stay and just in case you didn’t know, some of these cafes and restaurants do participate in room service delivery, so a quick phone call and it will be delivered straight to your door in no time.

We do hope to see you soon again here at Meriton Serviced Apartments Dank Street.

Kind Regards,
Eric T
Acting Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemel Hempstead, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 16, 2013

The location was ideal for us. Near family and with good transport links. Shops and restaurants nearby are excellent. We had one son stay for part of our 3 week visit so we moved from a one bedroom to a two bedroom and back again. The two bedroom was very spacious and the second single well laid out, facing an inner courtyard. The first (single) looked out onto the busy Eastern Distributor, so traffic noise was a problem. Within easy walking distance you find the open spaces and gardens of Centennial Park.
Staff were very helpful, efficient and friendly.
Only niggle was the haphazard servicing: bathroom requisites were not always replaced, likewise towels (though on one occasion, two sets of towels appeared). Again, once, daily servicing was not completed. We had problems with appliances but maintenance staff were quickly on hand and faults rectified. Free wifi was nice to have but had to sign in repeatedly, with passwords changing several times.
Would stay there again and have no hesitation in recommending Meriton Danks St. Some of the Australian cricket team were staying while we were there!

Room Tip: Ask for a room away from the Eastern Distributor side.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Serviced Apartments Danks Street, Waterloo, responded to this review, October 24, 2013
Dear Rollo P

Thank you very much for the review and we are very glad that our location was best suited to your needs, especially family.

We appreciate the time you have taken to write a review, as your review is a valuable tool in recognising areas that require attention. I do apologise for the shortfalls of your stay and this matter has been brought forward to our housekeeping department for further review.

Rollo P, thank you again and we do hope to see you or your friends in the near future here at Meriton Dank Street.


Best Regards,
Eric T
Acting Senior Manager on Duty
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Northampton, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

this apartment hotel is truely excellent,and was a pleasure to stay at for a family of 4 which is often difficult to cater for
from the welcome at reception to the checking out all the staff were extremely pleasant and the facilities of the room were fantastic
do yourself a favour and stay here but please not in the 2nd week in october because we intend to stay there in that week and we would be kicking ourselves if its booked out
local facs are ideal and from rourke st buses to circular quay and central station are handy,beware of sydney traffic and trust in your taxi driver or bus driver unless you have nerves of steel

Room Tip: no chance just in case you choose the room we enjoyed so much
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Serviced Apartments Danks Street, Waterloo, responded to this review, October 16, 2013
Dear Karen G

Welcome to TripAdvisor!

The team here at Meriton Dank Street is very happy to read such glowing reviews and off course the pleasure is all ours to have you as our guest.

We certainly would love you to come back and we look forward from hearing from you soon.

Thank you very much for the feedback.

Kind Regards,
Eric T
Acting Senior Manager on Duty
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Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 13, 2013 via mobile

We enjoyed our stay here but for 2 things ....first of all, if you run out of teabags, don't bother asking for more. These are not topped up in their daily service if the apartment and if you ask for some you will be told to buy your own. The second thing is that the advertised indoor pool is 'indoors' but you have to walk across the road and around the corner to access the pool in a completely different building. It wasn't quite advertised that way.
Other than that, the rooms were lovely, well appointed and clean and enjoyable to stay in.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Serviced Apartments Danks Street, Waterloo, responded to this review, October 16, 2013
Dear MLuxmore,

Thank you for taking the time to write of your experience staying with us. I am truly disappointed to read your comments, Meriton Waterloo has built a reputation for going above and beyond with our customer service and to hear that you were asked to buy your own tea bags is disappointing.

In light of your feedback our team has been refreshed / retrained on our servicing standards, and again on behalf of Meriton Serviced Apartments Danks Street, we are truly sorry for the shortfalls of your stay and we would love an opportunity to welcome you back.


Kind Regards,

Eric T
Acting Senior Duty Manager
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Additional Information about Meriton Serviced Apartments Danks Street, Waterloo

Address: 30 Danks Street | Waterloo, Sydney, New South Wales 2017, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Sydney
#14 Luxury Hotel in Sydney
#17 Romantic Hotel in Sydney
#30 Business Hotel in Sydney
#40 Family Hotel in Sydney
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Meriton Serviced Apartments Danks Street, Waterloo 4.5*
Number of rooms: 184
Official Description (provided by the hotel):
Comprising of 184 fully self-contained furnished apartments with studio, one, two and three bedroom configurations, nicely nestled amongst the residential precinct know as Crown Square. The property is just minutes from the trendy Danks Street cafes, restaurants, markets and the popular Hillsong Church. Only a 10-minute taxi ride from Sydney international and domestic airports the location of Meriton Serviced Apartments – Danks Street, Waterloo is ideal for both short stopovers and longer stays. Within the Waterloo complex is a resort style swimming pool, spa and gym as well as gardens and grass areas for basking in the sun and enjoying the Sydney weather. Plus a full sized Coles Supermarket and numerous specialty stores including Subway and many take-away food options all for your convenience. Positioned minutes from the Sydney Cricket Ground (SCG), Sydney Football Stadium, The Entertainment Quarter (Hoyts and IMAX), Royal Randwick Racecourse and Moore Park Golf Course the location is unmatched by any other accommodation provider in the area. Also a short distance from the wide-open spaces of Centennial Park which offers everything from cycling to horse riding, roller blading, tennis, golf and cricket. Centennial Park is also ideal for picnics with many areas set aside with barbeques for family gatherings. Designed for both business and leisure travellers these fully self-contained oversized apartments (most split-level) will have you feeling right at home. All apartments have fully equipped kitchen, separate laundry, which includes clothes washer, dryer, iron & ironing board. ... more   less 
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Also Known As:
Meriton Serviced Apartments Danks Street, Waterloo Hotel Sydney
Meriton Cameo Apartments Sydney
Meriton Cameo Apartments Hotel Sydney

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