Thursday night - three tables - can't be all that difficult, right? Well, we were the second table (the third, which arrived after us had four people) on this night. The menu is not that extensive, but then, given the location and size of the restaurant, you would not expect a full menu. That being said, the dishes were very affordable, and the portions reasonable (none of this cuisine noveau find-the-meal-on-the-large-plate business). The ambiance is nothing to write home about - plastic tables, wooden chairs. This is not dine dining. So far so good. Under normal circumstances, I would rate this establishment reasonably. The big disappointment, however, was the service. After waiting a while, we see one of our dishes being delivered to the next table. Some time later, we noted the wait staff go to the other table to explain that the dish was not actually theirs. No apology to us for the delay. And delay there was. The other table had probably four dishes delivered to their table compared to our one. In the meantime, we wanted to order some drinks. Try as we could, the wait staff seemed more interested in what was happening on the street (nothing of note). No eye contact, no checking to make sure the guests were OK. Sure, times are tough, and giving wait and kitchen staff additional training to enhance the customer experience will probably not be at the top of the budgetary priorities, but this was pretty low in the service spectrum. I would suggest that they would be pleasantly surprised if they did make the effort. For me, I'll not be returning.
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