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“Customer Service” 5 of 5 stars
Review of Meriton Serviced Apartments Zetland, Sydney

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Meriton Serviced Apartments Zetland, Sydney
5.0 of 5 Hotel   |   8 Defries Avenue, Sydney, New South Wales 2017, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Free Wi-Fi
Ranked #7 of 185 Hotels in Sydney
Certificate of Excellence 2014
Bathurst, Australia
1 review
“Customer Service”
5 of 5 stars Reviewed January 30, 2014

We stayed at Zetland over the last 3 weekends. We would like to comment on Bianca's customer service during our stay. She was very warm and friendly and helpful and she has excellent customer service skills. WC

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,164 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
1 review
5 of 5 stars Reviewed January 29, 2014

We famility travelled and that's the one I found the most worth money apartment! very comfortable one with great location. Furnitures and appliances are all brand new and the service is very welcoming!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gundaroo, Australia
1 review
4 of 5 stars Reviewed January 29, 2014

We have stayed there twice now and both times the apartments have been clean and tidy very modern and well presented and at very competitive rates great to take the family to and I would recommend them to anybody.

Room Tip: If you have young children ask for a single level apartment
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, February 5, 2014
Dear Dave T,

We do thank you for your lovely review on your most recent stay. We are delighted to receive feedback from our return guests at Meriton Serviced Apartment Zetland.

Whether you are a solo traveler or traveling with a family, we do believe Meriton Serviced Apartment is able to cater to all needs. Our apartments are modern, well presented and situated in a booming part of Sydney just outside the thriving CBD area.

Dave T, Thank you for your ever pleasing review and we cannot wait to welcome you back to Meriton Zetland.

Kind Regards,

Nathan C
Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2014

We stayed in a two bedroom townhouse apartment for one night over the xmas break. The staff were very professional and efficient. The apartment was immaculate, spacious and had every facility you could desire. would definitely recommend. We stayed in many places on our road trip from Melbourne to surfers and back and this was by far one of the best....and very reasonably priced too.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, February 10, 2014
Dear Jenmahon,

Firstly I would like to thank you for choose to stay at Meriton Serviced Apartments Zetland during your most recent trip to Sydney.

It was amazing to read that you enjoyed our spacious apartment and that you made the most of the hotel facilities on offer such as the pool, spa, gym and sauna. It is wonderful that you mentioned one of the highlights of your road trip was your stay at Meriton Zetland. We do offer competitive prices in Sydney which makes it perfect for all our guest requirements.

Jenmahon, once again thank you for your feedback regarding your stay and we do look forward to welcoming you back in the not too distant future.

Kind Regards,

Nathan C
Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2014

I have just checked in to my room and feel very comfortable and happy that i booked this place. Although the angry-looking middle-eastern taxi driver intentionally took a longer route to get here after hearing it was my first Sydney travel and charged little extra, I feel refreshed when i see my room. I love this room, especially for the cleanliness. It feels like i'm home....

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, February 6, 2014
Dear Zaya_DVJ,

Thank you for reviewing your most recent stay at Meriton Serviced Apartment Zetland.

It brings me great pleasure to read that you found Meriton Serviced Apartments Zetland “very comfortable’’ and you felt refreshed when you entered the room. It is fabulous that you loved the apartment and the cleanliness. I will be sure to pass all correspondence onto our housekeeping department which will be well received.

Zaya_DVJ, thank you again for your feedback and we look forward to welcoming you back in the near future.

Kind Regards,

Nathan C
Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
1 review
5 of 5 stars Reviewed January 29, 2014

We had a wonderful 3 days stay in one of Meriton Zetland apartments, there was nothing we could fault about the apartment, it was very fresh, modern and had everything we could want. We enjoyed using the gym and pool facilities too, just right for the end of a 3 week holiday, just wish it had been a little closer to the centre of Sydney and that we had booked for a little longer!

Room Tip: It was definately good to have 2 bedroom apartment so that we could all stay together, we were on th...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, February 5, 2014
Dear Kaza1000,

Thank you for making Meriton Serviced Apartment Zetland your first choice in accommodation provider in Sydney.

It is fantastic to read that you had such a wonderful stay with us ending your holiday here in Sydney. Our spacious, modern and fully equipped apartments make it the ideal choice for travelers. It is fantastic to hear you took advantage of our complimentary hotel facilities such as the gym and the pool.

Kaza1000, thank you again for your comments and we look forward to welcoming you back in the near future.

Kind Regards,

Nathan C
Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 29, 2014

Really enjoyed our overnight stay at Zetlands. Handy location for airport connections. Comfortable, clean and spacious with friendly staff. Not to far from shops and restaurants. Definately stay here again...... and wish we were staying for longer!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Meriton Serviced Apartments Zetland, Sydney

Address: 8 Defries Avenue, Sydney, New South Wales 2017, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 185 Hotels in Sydney
Price Range (Based on Average Rates): $
Hotel Class:5 star — Meriton Serviced Apartments Zetland, Sydney 5*
Number of rooms: 334
Official Description (provided by the hotel):
Meriton Serviced Apartments Zetland is perfect for both the leisure and business traveller alike. With a plethora options available only moments from your doorstep there's no better place to stay. Surrounded by tow of Sydney's finest golf courses, the Sydney Cricket Ground, the Sydney Football Stadium and the largest racecourse in NSW- Randwick Racecourse. A short stroll will lead you to the world famous Centennial Park perfect for a morning walk/run, or just take some time out to be encapsulated by its beautiful surround. For all your entertainment needs, the Entertainment Quarter has cinemas, restaurants, shopping and bards or a quick car ride will have you soaking up the sunshine at nearby beaches. ... more   less 
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