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“Disappointed about locked bedroom” 3 of 5 stars
Review of Meriton Serviced Apartments Zetland, Sydney

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Meriton Serviced Apartments Zetland, Sydney
5.0 of 5 Hotel   |   8 Defries Avenue, Sydney, New South Wales 2017, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Free Wi-Fi*
Ranked #8 of 183 hotels in Sydney
Australia
Top Contributor
181 reviews 181 reviews
84 hotel reviews
Reviews in 65 cities Reviews in 65 cities
140 helpful votes 140 helpful votes
“Disappointed about locked bedroom”
3 of 5 stars Reviewed August 19, 2013

We have stayed often at this apartment. Last time I stayed we were upgraded to a two bedroom apartment. I was disappointed that the second bedroom and bathroom were locked. I would have preferred to have just had the apartment we booked. I woke in the middle of the night and would have liked to have moved into the second bedroom to read as my husband was asleep. The locked room was very annoying and felt cheap. Usually, at a hotel an upgrade is an upgrade.Even though the location is good for family reasons, I will reconsider whether to return or not - probably irrational on my part and it could have been so easily avoided.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, August 22, 2013
Dear oliverAustralia,

Thank you for choosing to stay at Meriton Serviced Apartments Zetland, and great to be reviewed by a top contributor!
At Meriton Apartments, our focus is on guest comfort. When availability permits, guests who have booked a studio or one bedroom apartment may be provided with a larger two bedroom apartment that has been configured with one bedroom.

Our intention is to provide a larger living space, while still providing the same bedding requirements, and I do apologize if this was not communicated correctly at check in. Naturally, our reception staff are there to assist, and to ensure your apartment meets any special requirements you may have during your stay.
Please feel free to contact me directly on tazet@meriton.net.au should you wish to discuss your recent stay, and we do hope to welcome you back some time in the near future!

kind regards,

Jon W

Senior Manager on Duty
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648 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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English first
Ahmedabad, India
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 18, 2013

I am staying here for a Month during August 2013. I loved the place. Very spacious rooms. A Very big sitting area with sofa for 3 people and a large TV, a study area with a desk, modern kitchen area with a dining table to seat 3 people and a spacious bedroom with a TV. I have also liked their room service which does a nice job daily. It also has a dishwasher, a washing machine and a dryer. It is walking distance to the bus station and the railway station. The only problem is that there is a lot of construction going on in the surrounding areas so there is a lot of noise and also it is really very near to the highway so you will not be able to keep a door or a window open. But it closeness to the city makes it a great way to stay.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, August 20, 2013
Dear KFDOCTOR

It's always nice to receive a review from keen a contributor who "loved the place"!
Our aim is to provide a "home away from home" for our guests, with all the little things you would expect to need during a lengthy stay, or even for just a night. We provide luxury apartment style accommodation very close to transport and the City, while still being very close to the airport.
Thank you for your understanding regarding the construction nearby as Zetland is transformed into an exciting, brand new suburb, and we wish to see you again soon!

Kind regards,

Jon W

Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 17, 2013 via mobile

Very bad service at the receptionist......
Hotel rooms its quite good
Location near from the bus stop and also the train station

But you have to take a long waiting to their service for u, its not proffesional

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, August 20, 2013
Dear Hunghin,

Thank you for choosing Meriton Serviced Apartments, we trust you enjoyed your stay with us. Our modern apartments are located close to a number of bus stops and Green Square railway station, making public transport travel around Sydney easy.

I am disappointed to hear that you had to wait at reception, and i would like to discuss this in further detail. Feel free to contact me at tazet@meriton.net.au.

We hope to see you again!

Kind regards,

Jon W

Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Big apple
1 review
4 of 5 stars Reviewed August 17, 2013

I enjoyed the window view from the west balcony. The room was very clean and comfortable. The furniture in the room were beautiful and of great quality. Customer service was awesome and the service persons were of tasteful manners.

Room Tip: Rooms on the east is quieter
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, August 20, 2013
Dear Steve S,

Great to hear your were pleased with your apartment, and I'm also glad you received the service that all our guests deserve and enjoy.

We hope to welcome you back some time in the near future!

Kind regards,

Jon W

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson, New Zealand
2 reviews
5 of 5 stars Reviewed August 15, 2013

Lovely staff, caring, helpful and very professional. The studio room was serviced regularly and very clean. I really can't find anything negative to say about the apartments or staff. My son and I loved the pool and spa. The only thing that lets them down is the taxi service that they use. Out of there control I suppose. I booked taxi with the front desk for 6.15am Sunday 27th July .. Taxi arrived 6am 15 min drive to airport charged us $35.00 and he didn't have his clock going so I would assume it would have gone in his back pocket, I was really angry because I would have tipped him, obviously I didn't. should of been about $23 to $25.00. Meriton should know about this because it indirectly reflects on them.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, August 19, 2013
Dear Susan K,

"Lovely, caring, helpful, and very professional", what a great way to sum up our staff! The staff at Meriton Serviced Apartments Zetland take great pride in the high standards they provide for guests, and this is backed up by our fantastic apartments and their great value. Thank you also for the feedback regarding your taxi.
We're glad you made the most of the facilities during your stay, and we hope to see you again soon!

Kind regards,

Jon W

Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 15, 2013

We stayed for 4 nights in an one bedroom apartment. The apartment was clean and cosy. However it was very noisy on Saturday night and we couldn't get sleep till 2.00 am and the water in a swimming pool was too cold, besides that everything was great.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, August 19, 2013
Dear oxana m,

Thank you for your review, and it's great to hear you enjoyed your stay with us. At Meriton Serviced Apartments Zetland, guest facilities include a sauna, spa, gym and pool. Our Spa is a very warm 38 deg C and the 3 lane lap pool is cooler at 28 deg C. The temperature of the sauna of course, is entirely up to you!
I do apologize if you were disturbed by some noise during your stay, and please feel free to contact me via "tazet@meriton.net.au", as I would like to discuss this further with you.
We hope to welcome you back soon!

Kind regards,

Jon W

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Lazio, Italy
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 12, 2013

It's not cheap but if you look for a new apartment with all modern comforts it's the right place.
Big bathroom with bath, studio with nice desk, lovely modern kitchen with round table...
A/C in every room, and two lcd flat screen (32" with sofa & 26" in kingsize bedroom).
Whatelse? Nice balcony to have a good dinner!

SIMPLY GREAT!

Andrea from Rome (IT)

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAZetland, Manager at Meriton Serviced Apartments Zetland, Sydney, responded to this review, August 19, 2013
Dear Andrea F,

"Incredible apartment, absolutely fantastic!" Thank you for your fantastic review! Our stylishly appointed apartments have all the requirements for the modern traveler, for business or pleasure, and yes, ALL apartments have a balcony!

We're glad you enjoyed your stay with us, and we hope to see you again some time in the near future.

Kind regards,

Jon W

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Meriton Serviced Apartments Zetland, Sydney

Address: 8 Defries Avenue, Sydney, New South Wales 2017, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 183 hotels in Sydney
Price Range (Based on Average Rates): $
Hotel Class:5 star — Meriton Serviced Apartments Zetland, Sydney 5*
Official Description (provided by the hotel):
Meriton Serviced Apartments Zetland is perfect for both the leisure and business traveller alike. With a plethora options available only moments from your doorstep there’s no better place to stay. ... more   less 
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