We arrived at the hotel around lunch time and we were welcomed by a very friendly staff member. Our room was not quite ready, understandable as we were earlier than official checkin time, so we went out and had lunch nearby. There were further delays on return but we were given a drink voucher to be used in the bar area to apologise for this, good customer service indeed!
Our standard room for 3 nights was on the 17th floor, odd shaped room but we rather liked that it was different. The bed was super comfortable, bathroom clean and adequate, love that it had a walkin shower, dislike bathrooms with shower in the bath, very quiet room too. As others have mentioned, we noticed a stale/musty odour in the room which we certainly have not experienced in other hotels of this rating anywhere else. Is it the drains in the bathroom, is it mould somewhere?
Location is great, we walked to Circular Key, The Rocks, George Street and even down to the bottom of Chinatown! Public transport is frequent and convenient.
One issue with this hotel has me concerned though.... to explain, I am an asthmatic and am very sensitive to chemicals and strong odours/frangrances and this can certainly affect my lungs.... In the foyer area there is a constant aroma of perfume/aromatherapy being pumped in via the airconditioning which is certainly offensive to me and potentially hazardous to my health. Of course to get to the elevator to our room we had to walk through this area, which I did very quickly, to sit in the lounge area here too was not an option for me either! When I needed to wait for my husband one time, I sat in the adjoining shopping arcade.
I did ask the staff on the front desk about this 'aroma' and was told that it is a signature fragrance used in all Sofitel Hotels. I do wonder if this is harmful for those working in this atmosphere day after day???
Would I return to this hotel again, certainly not, and that is because of the aroma in the foyer and that mustiness in the room. Now that I am aware that tfoyer aroma also common to all Sofitel Hotels, I would not book in any of them either.
- Official Description (provided by the hotel):
- Sydney's time-honoured five-star hotel in the heart of the shopping and business district has a solid reputation for impeccable service and incomparable elegance. The recent renovations artfully combine the latest in modern convenience with the old-worldcharm that has made it an architectural icon. The hotel boasts premier conference facilities,a fabulous health club and complete day spa. Experience haute cuisine at the restaurant or slip into the lounge for an afternoon tea or an intimate night cap. ... more less
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- Also Known As:
- Sofitel Sydney Wentworth Hotel Sydney
- Accor Sydney Wentworth
- Sydney Sofitel