Normally I don’t take the time out to post a review of my stay in hotels, but in this case it is imperative that I do. We stayed at the ‘Waldorf Sydney South’ or it should be named the ‘Stalker Sydney South’ which is located at the Chippen Street, Chippendale 2008 NSW, (Cnr Chippen and Cleveland streets).
We checked in on Friday the 24th January 2014 in a one bedroom apartment that comprised a queen size bed and a pull out sofa that would accommodate (as highlighted on the website) our family of two adults and two children. Perfect we thought. We arrived in the afternoon for about 3pm and checked in. So far so good. We entered our room and immediately the phone rang, it was the manager / live-in caretaker ringing to question me on who was and how many people were staying in the apartment. I told him that it was two adults and two children and asked if there were any issues as this is what was outlined on the website and was outlined and confirmed in our booking details. He continued to inform me that he was just checking so that we were not breaching fire safety regulations. The funny thing is that he was so concerned with our breach of fire regulations in regards to people that he failed to detect that the sliding door to the balcony has a locating lockable pin which has been added additionally to the original sliding door so when in place it prevents the slider opening. We had extreme problems trying to dislodge the pin and open the sliding door as the head of the pin was loose and would just pull off, eventually we managed to work out how to dislodge it and open the door. Now how would we go in the event of fire? How does this comply with the Australian Fire safety standards and procedures?
In all of my travels and bookings locally and abroad over the past 30 years have I ever experienced anything like this. Well it just gets wierder from here. As I’m walking out through the foyer on my way to the local shop the guy gets up from behind the reception desk and follows me out into the street as if nothing is happening and I’m met with a similar reception on my return. It’s now 5pm and we have only been there for two hours and already I’ve had three encounters, but it doesn’t stop there!
We decide to go out into China Town, Sydney for dinner and depart for approx 6.30pm, we have a great time and return back for about 10pm. The place has two levels of parking, a ground and lower ground. we decide to park on the lower ground as it has more room. The car is parked, but no sooner do we enter our apartment does the phone ring again. This time it is the security guard who informs us that he has been instructed by the hotel management to ring us and ask why we had parked in the lower ground section and wanted to inquire whether we had snuck in a second car….. What the?
Now this is the 4th contact in less than 6 hours and we are feeling so freaked out and violated. There are cameras in the corridors, in the foyers and now we are wondering if there are cameras located in our apartment. I slept on the divan in the lounge room with my eldest boy while my wife slept in the bedroom with our five year old. It felt like I was in the ‘Big Brother’ house hold, my kids were freaked out, my wife and I were extremely unsettled to the point that she didn’t sleep the entire night and even rang another hotel at midnight seeking alternate accommodation.
We even contacted the Waldorf central booking number as were unable to directly contact the manager of the hotel in a bid to express our concerns, question the behaviour from management and to lodge a complaint and still to this date we have not received any form of contact or explanation why.
In addition to this the apartment (101) was VERY noisy being next to a main road. When we enquired about the traffic noise I was told that the traffic would subside and to close the windows and sliders and to turn up the air-conditioning. The traffic was heavy with truck using airbrakes all night went all night - the garbage truck at 3am was the finale to what was a terrible and disappointing stay.
If you have to book a room at this apartment hotel then ask for a room at the quiet end of the hotel...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I would first like to thank you for your review. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case we fell short.
Our miscommunication about the number of people in your room concerned our manager, as for safety reasons the rooms can accommodate only 4. We apologise for the misunderstanding, and thank you for sharing your experience so we can improve on our customer service approach.
We hope to be able to welcome you back sometime in the future. Please do not hesitate to contact our customer service or reservations teams.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.