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All 187 Sydney hotels

The Sebel Surry Hills: Traveler Reviews

4.5 of 5
28 Albion St | Surry Hills, Sydney, New South Wales 2010, Australia (Formerly Furama Hotel Central)
Hotel amenities
The Sebel Surry Hills
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66%
Ranked #62 of 187 hotels in Sydney
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536 reviews from our community

Traveler rating
    119
    219
    130
    47
    21
See reviews for
Families
77
 
Couples
166
 
Solo
60
 
Business
134
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Boston, Massachusetts
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
“great location, look out for extra charges”
3 of 5 stars Reviewed February 10, 2013

The location is near the train station, and a nice walk to many areas in the central business district, with the bonus of being quiet. the rooms are nice and spacious, but as other reviewers mentioned, some of the finishes are worn -- for instance the bathroom door is rusted with breaks at the bottom, which doesn't affect the integrity of it, but it is just not something you'd see at a top notch hotel.

The biggest nuisance is the exorbitant charges for internet access. If you purchase the daily rate for internet, it only applies to one device, meaning you can't switch between your ipad, computer or phone, unless you buy separate plans for each. At $22 per day, that's way too much, and who wants to buy hourly plans continuously? Not ideal for a business traveler who needs to work from the room for a few hours.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TA_Brian about The Sebel Surry Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebel S, General Manager at The Sebel Surry Hills, responded to this review
February 13, 2013
Dear TA_Brian

Thank you for your feedback. I was disappointed to read that there were elements of your stay that did not meet your expectations. We take all guest feedback very seriously and we are taking the appropriate measures to address these problems to prevent future occurrence.

I hope that you will accept our apology and we hope to welcome you back again in the future.

Kind Regards
Paul Donnelly
General Manager
The Sebel Surry Hills Sydney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Handy position”
4 of 5 stars Reviewed February 8, 2013

The change in management has seen the addition of some nice touches in service from the checkin which is fast and friendly with help being offered the moment you pull up. Beds are firmish but comfy with each person having a choice of pillows. A great spot to stay for footy or cricket at the SCG.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Stevefromnewy for Sydney
Ask Stevefromnewy about The Sebel Surry Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Great short stay in an awesome area!”
4 of 5 stars Reviewed February 6, 2013

We stayed here through Accor on a stopover through Sydney. We were upgraded to a nicer room straight away which was really nice. The service was great, room comfortable & location perfect. Parking is underneath at $34, get there early for a spot! Easy to use movies as well with no problems. A short stroll through the cool suburb of Surry Hills is a must. We found an awesome Thai restaurant on Crown Street 'Terrace Thai' & definitely recommend gelati mecca 'Messina' on crown street for desert! The cafe Nano Coffee on site was great for a quick breakfast & coffee on the run.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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See 4 more reviews by Mattalie for Sydney
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Another great stay at Sebel Surry Hills”
5 of 5 stars Reviewed February 5, 2013

This is one of our hotels of choice when staying in Sydney. Great location and clean spacious rooms. Can walk to almost anywhere in the city from here. Train station is also close by if walking isn't a preference.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
See 7 more reviews by Jambakim for Sydney
Ask Jambakim about The Sebel Surry Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebel S, General Manager at The Sebel Surry Hills, responded to this review
February 13, 2013
Dear Jambakim

We thank you for sharing your experiences. It is a pleasure to receive such great feedback from a returning guest, and we hope your next visit will be as pleasant as the previous ones!

Kind Regards
Paul Donnelly
General Manager
The Sebel Surry Hills Sydney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“Great hotel”
5 of 5 stars Reviewed February 5, 2013

I just returned from a wonderful stay at the Sebel. Beautiful view from our room, really friendly staff, quick service (when something in our room didn't work it was fixed straight away), a nice pool and sun deck and very convenient location. As my partner had mentioned it was my birthday I was given a very nice surprise by the staff. It was a great place to celebrate my birthday and an all-round great hotel!

Room Tip: I had a room facing Centrepoint which was really amazing! The higher, the better view.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by mwa4u for Sydney
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
The Sebel Surry Hills
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Additional Information about The Sebel Surry Hills

Also Known As:
The Sebel Surry Hills Hotel
The Sebel Surry Hills Hotel Sydney
Sebel Surry Hills Sydney
Citigate Hotel Sydney
Sebel Surry Hills Hotel Sydney
Address: 28 Albion St | Surry Hills, Sydney, New South Wales 2010, Australia (Formerly Furama Hotel Central)
Region: Australia > New South Wales > Sydney
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotels in Sydney
#50 Business Hotels in Sydney
#56 Luxury Hotels in Sydney
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
4.5 star hotel in Surry Hills. 271 guestrooms, with a 15m heated indoor pool, spa, sauna & gymnasium. Along with 2 restaurants and bars and a cafe, including the Townhouse Bar & Restaurant. ... more   less 
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