When i book a twin room, and the hotel accepts my booking, I expect a twin room.
I don't expect to be called a half an hour before check in to say that they've double booked and yadda yadda yadda. There is NO excuse for doing this. It's NOT brain surgery to mark off the room as booked so as to avoid double-booking.
When either my wife or I have to sleep on the floor because of the messed up booking, AND we have to pay for the privilege, it's NOT acceptable. Add to that the fact that the apologetic staff said that they would discount the room, and then FAILED to do so is just poor management.
The breakfast is poor to middling. The cheese offered is that "plastic" bright orange cheese slices that are probably the genesis of the next mutant race of humans that will dominate the earth. The help yourself coffee is that filtered "stuff" that was typical decades ago.
Cereal choice is poor. No eggs etc.
For nearly $200 a night I'd like the bed I reserve, and at least a decent coffee! Pod machines are cheap enough to invest in.
The staff is very pleasant, but failure on the critical stuff = failure to satisfy the customer.
I wouldn't stay here again.
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- Also Known As:
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- Manor Boutique Hotel Sydney