In the short space of time i had at this hotel (12 hours) the staff managed to impress me with their excellent customer service. From when you pull-up, to when you check-in, through to room service and the restaurant... helpful, friendly, professional service all the way. I needed documents to be printed - it was no problem. I needed a taxi booked - the taxi-rank is right outside the main entrance. I needed advice on where to get a passport photo at short-notice - i was given two good options by concierge. The hotel is centrally located and ideal for quick access in to the city and just 20 minutes drive from Bondi. I will stay here again (hopefully next time will be longer).