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“The best hotel I've ever stayed at” 5 of 5 stars
Review of PARKROYAL Darling Harbour Sydney

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PARKROYAL Darling Harbour Sydney
4.5 of 5 Hotel   |   150 Day St, Sydney, New South Wales 2000, Australia   |  
Hotel amenities
Ranked #21 of 184 Hotels in Sydney
The Shire
1 review
“The best hotel I've ever stayed at”
5 of 5 stars Reviewed May 29, 2012

My entire family was staying at Darling Harbour for a wedding. From the moment we checked in, staff at the hotel extended us the type service we could only have dreamed of. Not only was no request too difficult, the staff always over delivered. We have visited hotels on most of the continents but have never experienced that level of service in any of them!

Room Tip: ee if you can upgrade to a reoom overlooking the harbour
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, June 6, 2012
Dear Mark S,

Thank you for taking the time to write such a lovely and thorough review of your recent stay.

It was wonderful to hear that we made your stay truly enjoyable for your entire family on such a special occasion. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here.

We look forward to welcoming you back in the future.

Warm Regards,

Craig Bond
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,061 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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English first
Newcastle, Australia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2012

I stayed on a Saturday night with a great deal that included free wine and 2pm checkout. There was also a good range of magazine in the lobby. The room faced the city and was quiet and a good size. The bed was comfortable, and there was ample storage space, and a table and 2 chairs. We walked across to Darling Harbour, which took less than 5 minutes, and the carpark was only a short walk away (for self service). Valet parking is also available. Overall, a very good stay, with friendly staff, at a great price,and very central. Hope to be back.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, June 6, 2012
Dear Meez72,

I am so glad that the little things we did for you has impressed you – our intention is to always deliver a truly memorable stay.

Once again, thank you for your feedback. We do hope to welcome you back to PARKROYAL, Darling Harbour in the future!

Kind Regards,

Craig Bond
General Manager
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Sydney, Australia
Top Contributor
117 reviews 117 reviews
52 hotel reviews
Reviews in 60 cities Reviews in 60 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 26, 2012

Stayed overnight for a dinner date at Darling Harbour. Location is excellent to DH, a quick 5 min walk to all the restaurants and activities there. 5 min walk from Town Hall train station.
Room was nicely laid out, bathroom roomy and bright.
Construction works outside but barely able to hear the noise.
Staff were happy and friendly.
Only complaint would be the pillows. very hard.
Other than that very satisfied with our short stay there.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harbour150, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, June 1, 2012
Dear freddo56,

Thank you for taking the time to write an online review from your most recent stay at the PARKROYAL Darling Harbour. I was pleased to hear of your positive experiences at the hotel.

The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

Once again, thank you for taking the time to pass on your feedback and I look forward to wecloming you back to the hotel in the future.

Warm Regards,

Craig Bond
General Manager
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Melbourne, Australia
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 25, 2012

Stayed here with the family for a 2 day family break to Sydney. Great location, very nice room with view of Darling Harbour. We do not usually enjoy buffet breakfast but the breakfast was sensational, great variety definitely value for money. You can also become a member and receive free wif fi internet. We all stayed in one room which I think might have been a bit too squashy. Would be a perfect hotel for a business trip stay.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harbour150, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, May 30, 2012
Dear Gogeterus,

Thank you for staying at the PARKROYAL, Darling Harbour and for taking the time to write an online review.

We were pleased to note you have so far enjoyed your stay and your evaluation will be shared with our team, especially with our Food and Beverage team in regards to your positive feedback on our buffet breakfast.

Guest reviews enable us to monitor our standards and we endeavour to continue exceeding your expectations.

We hope to welcome you and your family back to the hotel in the future.

Kind Regards,

Craig Bond
General Manager
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Brisbane
Top Contributor
65 reviews 65 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 24, 2012

Mid week business visit. Arrived about 7pm and friendly check in experience. Good end room looking south. Had internet problems but 24/7 help desk via reception were very helpful. Join the club at no cost and then receive free wireless. Room service great, minor hiccup very quickly rectified. Breakfast efficient with friendly staff (beans great!). Barrister coffee was very good. I will re-visit again.

Room Tip: end room was great. long, thin, different.
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harbour150, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, May 30, 2012
Dear FromBrisbane,

I am very pleased to hear that you had wonderful stay at PARKROYAL, Darling Harbour. I will be passing this positive review to staff and thank you for taking the time to write an online review on your experience.

We pride ourselves in creating memorable hotel experiences.

We look forward to welcoming you back to our hotel on your next visit to Sydney.

Warm Regards,

Craig Bond
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 23, 2012

Our stay at the Park Royal was excellent, the rooms are nicely presented always clean, staff were friendly,approachable and helpful at all times. The dinner that we had in the dining room was first class and I can be very fussy in this respect.The lamb rump was delicious and the price was very reasonable especially when you consider the exorbitant rates charged by the restaurants at Darling Harbour close by. We stayed for 4 days and I could not fault the service or the hotel in any way plus it is close to all the action.

Room Tip: Our room was on the 4th floor so the view was mainly of the freeway probably if you went higher up y...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 23, 2012

Booked 2 nights in April 2012 in a twin (family) room on a special rate via the hotel website.
After researching many of the competitor hotels in the Darling Harbour area this came out at the best value as the rate included breakfast so took a punt.

Overall, this hotel exceeded our expectations. The service was friendly and adequate. The room was a good size with two queen beds which were really comfortable. The bathroom was large with a good separate shower and bath.

We had a room on the city side on the 3rd floor which lacked much of a view but was very quiet. Only point to note is that there is a construction site right at the base of the hotel on that side which could at some point become both noiser and more intrusive.
Having an open atrium in the middle of the hotel does mean that some noise and food smells from the restaurant at the bottom can be detected. The hotel looks to have tried to compensate for this by putting extra padding around the doors and overall during our stay it wasn't too bad.

Having said that, the breakfast at the bottom is pretty much the main reason to stay here. Lots of choice and variety with a few treats thrown in. Normally about $30 so good to find a rate with it included.
The restaurant (and presumably) the rooms on the harbour side have a view of the main road coming into the city, nothing worth writing home about unless you're on a very high floor no doubt.

They looked after our bags whilst we spent the day in the city and then they have a large disabled toilet just off reception which served well to freshen up prior to travel.

Room Tip: Unless you get a high floor don't worry too much about the harbour views as it'll likely be...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Darling Harbour Sydney

Address: 150 Day St, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#18 Luxury Hotel in Sydney
#19 Family Hotel in Sydney
#29 Business Hotel in Sydney
#49 Romantic Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — PARKROYAL Darling Harbour Sydney 4.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Parkroyal Darling Harbour Sydney Hotel Sydney

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