We are currently staying at the Quest Camperdown on Missenden road and I must say, I am disgusted in the lack of hygiene and cleanliness. On arrival, we were greeted by a polite young man on the front desk who did his best to make up for the poorly maintained reception area. The next issue I encountered was the one and only lift which was used by both guests and housekeeping. It was not unusual to wait up to 7 minutes for the lift as housekeeping prop the lift doors open to load it up with their rubbish and dirty bedlinen & towels.
Once we entered the room, I was revolted by the sight of the lounges which appeared to have been aquired from the 2nd hand furniture store. Secondly, the kitchen was so filthy and housekeeping left us the used and dirty dish sponge from the previous guests. The dishes and cutlery still had food stains visible and I even found hair in the bowls. The oven was filthy and looks like its hasn't been cleaned out in a few years and that also goes for the frying pan. All in all, you wouldn't trust eating with the filthy cutlery & crockery provided.
My husband and I took matters into our own hands and purchased a new dish washing sponge, cleaning products & frying pan. When trying to clean the oven, I discovered that it doesn't work! Shouldn't be a surprise, right? Lucky we purchased a frying pan, what we didn't fry, we grilled and when we couldn't be bothered looking at the kitchen, we went out to eat.
Housekeeping..... where do I start! It was an effort to get our towels changed for a clean set every second day and it took me two complaints on our 6th day of stay to have our bedlinen changed. When housekeeping finally arrived at our room, the housekeeper asked me "do you really want it done?" I couldn't believe she was asking me that question. She then had the ordacity to huff and puff and make a big deal out of having to do her job! Well, it is now day 10 and the bathroom & toilet hasn't been cleaned once, never mind, I did it myself yesterday. Housekeeping is to busy to do the job required because she is too busy gossiping about the other guests! She also complained to me about Australians and how lazy they are & that foreigners had to come to this country to do all the work..... hmmmmm.
Unfortunately I didn't make the booking and it had been paid for in advance by my company. I provided my feedback to them only a few days ago to ensure that no future bookings are made with Quest Camperdown & I have also filed a complaint with Quest Head Office but noting the complaints already filed on this website, I highly doubt that any improvements will be made.
Ps, my husband hates this place - it has no foxtel!!
Go somewhere else, the Rydges is just next door & a much better facilty. Worth the extra $$$.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback regarding the above stay with us in January.
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Please accept my apologies that your stay was not satisfactory. Since your stay we have undergone some changes and a refurbishment of the property is due to be started shortly. The housekeeping feedback has been taken on board, our staff have been advised of the complaint and we have taken measures to ensure a high standard of cleanliness in all the rooms. We also have recently installed Foxtel into the property.
Thank you again for your feedback if you wish to discuss anything further I can be contacted on 02 9028 7900.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.