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“City Retreat” 4 of 5 stars
Review of Grace Hotel Sydney

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Grace Hotel Sydney
4.5 of 5 Hotel   |   77 York Street, Sydney, New South Wales 2000, Australia   |  
Hotel website
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Hotel amenities
Ranked #35 of 182 hotels in Sydney
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“City Retreat”
4 of 5 stars Reviewed June 24, 2013

My parents regularly travel up to Sydney from the country and I often book them in to the Grace. The location is fantastic, very close to Darling Harbour, Circular Quay and central to most of the Theatres. The numerous staff have always gone out of their way to assist with any request. The rooms are very comfortable and the beds are great, particularly after a long trip. Had no issue with outside noise and enjoyed the view of the city lights of an evening. Breakfast was great and an Irish pub as a neighbour was an added bonus. A little Guinness works better than a valium!!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at Grace Hotel Sydney, responded to this review, July 3, 2013
Dear Guest,

Thank you for your positive feedback and we are very pleased to read that you have had an enjoyable stay with us.

Hopefully we are able to welcome you back in the near future.

Kind regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,246 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
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English first
La Matanza de Acentejo, Spain
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

We stayed in a deluxe room on one of the privaledged corner suites on level 10. We had 9 windows to look out of!

I've always loved the art-deco neo-gothic style. Marble floors, levely carpets and prints everywhere. If you have any sort of appreciation of heritage buildings, this is the right place.

The photos really do not do it justice.

Deep bath, soft pillows, complimentary champagne as it was our wedding night stay before our honeymoon.

It's a great hotel in a top location. I realise that the style may not be to everyone's taste, but for us it was perfect!

I've given it a perfect 5 star rating to offset some other unfairly low scores left by reviewers which I can only describe as jaded, hyper-critical with an insatiable lust for "perfection".

I will definitely recommend th Grace hotel to my family, friends and colleagues.

Thanks very much for a wonderful stay;
Hopefully will be back next year!

Les from Pro Bike Hire, Tenerife.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at Grace Hotel Sydney, responded to this review, July 3, 2013
Dear Guest,

Thank you for choosing to stay with us during your recent trip to Sydney.

It is very pleasing to read that you have enjoyed your stay with us and had the opportunity to experience our team member's warm hospitality.

Hopefully we are able to welcome you back to the hotel in the near future and thank you for recommending us to other travellers including your family and friends.

Warm regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Top Contributor
62 reviews 62 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed June 20, 2013 via mobile

There are far better hotels in Sydney and you should choose one of those. The staffis nice and helpful but the rooms are meh, there is no character, and the management seems to think it is still the 90s by charging for Internet access. The Sheraton on Hyde Park is great. Don't waste you money here.

Stayed June 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at Grace Hotel Sydney, responded to this review, June 23, 2013
Dear Guest,

Thank you for choosing to stay with the Grace Hotel and writing your review on TripAdvisor.

We are very disappointed to read your comment and do take your suggestion in regards to the internet pricing seriously. This will certainly be reviewed with our management team to provide our guests with better services and facilities. Please accept our sincere apologies as we have fallen short of your expectations.

Once again, thank you for your feedback.

Kind regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 19, 2013

Fabulous location, close to Darling Harbour and Pitt St Mall, walking distance to Circular Quay. Very stylish building, great pub very close by. Staff are friendly and attentive and very numerous. Room was very clean and there was a good selection at breakfast.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 18, 2013

Stayed in the Grace Hotel in Sydney for a couple of days in Sydney on business. I was a bit disappointed. The art deco lobby is very promising, but the rooms are disappointing. Nothing special and a bit boring. Bathrooms need fixing. The most important comment is the noise. Especially on Saturday nights there is a lot of noise on the streets which make clear that the rooms are not very well isolated. I had a room with a connecting door which did not isolate for noise either. The hotel appears more promising than it delivers.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at Grace Hotel Sydney, responded to this review, July 3, 2013
Dear Guest,

Thank you for choosing to stay with us and taking the time to write us a feedback on TripAdvisor.

I am very sorry to read that we have not met your expectations during your recent stay with us. The Grace Hotel offers guests newly refurbished rooms with walk-in showers as well which are called Neo Rooms. For guests who prefer quieter rooms, the Reception can also allocate internal facing rooms instead of the streets.

Once again, thank you for your feedback and hopefully we are able to welcome you back to the hotel in the near future.

Kind regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 13, 2013

I have stayed here on a couple occasions. The first time I really hated it due to being on one of the lower floors and the noise at night was constant. On the following stay, the room was on one of the higher floors and that was much better. The deco feels very tired and can not put a finger on it, it is not overly clean. The size of the rooms are good though and the sauna not bad.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2013

Recently spent a weekend at Grace Hotel - the location is superb, literally only a couple of blocks in any direction to visit all the major city attractions. Close to public transport. Room was reasonably sized, comfortable beds, nice and quiet. Staff were very friendly and obliging. We asked for extra towels and blankets, they were there within 5 minutes. The only down side was the pool was closed for maintenance, but we used the steam room and spa. The sauna was also not working at the time. We also had a Thai massage in Dursit Thai Massage which was heavenly, guests receive a 30% discount which is worthwhile. A very memorable stay in a great location. Will definitely consider Grace next time I'm in Sydney.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grace Hotel Sydney

Address: 77 York Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Sydney
#23 Romantic Hotel in Sydney
#23 Family Hotel in Sydney
#34 Business Hotel in Sydney
#34 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grace Hotel Sydney 4.5*
Official Description (provided by the hotel):
Discover Sydney from its heart at The Grace Hotel and be steps away from Darling Harbour and King Street Wharf, plus the best shopping, theatres and entertainment on offer. Standing beautifully restored today, the heritage listed 4 1/2 star Grace Hotel offers warm, personalised service and a unique blend of Art Deco charm and contemporary elegance. ... more   less 
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Also Known As:
Sydney Grace Hotel

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