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Grace Hotel Sydney: Traveler Reviews

4.5 of 5
77 York Street, Sydney, New South Wales 2000, Australia
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Hotel amenities
Special Deal
Seafood Buffet Dinner $39
Grace Hotel Sydney
Ranked #27 of 189 hotels in Sydney
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878 reviews from our community

Traveler rating
    318
    412
    103
    28
    17
See reviews for
Families
80
 
Couples
375
 
Solo
68
 
Business
190
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Southport, United Kingdom
Top Contributor
71 reviews 71 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
116 helpful votes 116 helpful votes
“Good city centre hotel”
4 of 5 stars Reviewed December 29, 2012

Stayed at this hotel recently, hotel is centrally located and the rooms are of a good standard. The breakfast is quite good and the staff are helpful and friendly. The only complaint would be that the bed was not that comfortable. Overall, i would recommend this hotel to anybody looking for a good hotel to stay in in Sydney.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
“Excellent location”
4 of 5 stars Reviewed December 28, 2012

We stayed here for 8 nights in November and were very pleased with our choice. The room was a reasonable size with a superbly comfortable bed. The staff were all very helpful and courteous especially Kirk,the concierge who was extremely helpful. The hotel is in a fantastic location as it is so easy to walk to Darling Harbour, the Rocks and Circular Quay. After a long day it was lovely to use the pool, jacuzzi and sauna ,situated at roof level, there is also a small sun terrace with loungers.would definately stay here again

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Pommet about Grace Hotel Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Lovely hotel, art deco exterior, modern room”
4 of 5 stars Reviewed December 28, 2012

Stayed 3nights, beautiful hotel, art deco exterior, lobby still holds the old world charm, rooms have been modernized. Beds nice and comfy, huge bath tub, everything spotlessly clean. Staff more than helpful. Within walking distance to mall, DJs, Myers QVB and darling harbour. Will stay again!!!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Handy City Location”
4 of 5 stars Reviewed December 27, 2012

Stayed for a long weekend after a mid week business trip. So close to everything one needs to do in downtown Sydney. Had a room on the 11th floor, clean and tidy and best of all quiet! Staff very friendly and best of all arranging a late check out on the Sunday was no problem. Will definately stay at the Grace again on my next trip to Sydney.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bathurst, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Not Helpful after 3 phone calls”
1 of 5 stars Reviewed December 26, 2012

Very Frustrating, If you try and contact The Grace Hotel Direct to try and sort out their deals they have through a third party which advertise 2 night deals, but then wont allow you to book the 2 nights. The Hotel is not at all helpful, but take you through a ridicules and very antiquated system of sending a form out for you to fill in, then you have to print it out, fill it in then scan it and send it through an email back to them. A time consuming process. Just take the credit card details like all other hotels and on arrival take a imprint of the credit card.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
Ask cathy g about Grace Hotel Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at Grace Hotel Sydney, responded to this review
January 3, 2013
Dear cathy g,

Thank you for writing your feedback regarding the booking experience that you had recently with the Grace Hotel, Sydney.

I am very sorry to read what you have encountered whilst trying to make a room reservation. I have followed up this issue with our Reservations Associates.

It looks like you were trying to book a special deal through wotif.com for a two-nights stay and unfortunately the second night that you were trying to book for was unavailable. However the hotel was willing to make the reservations directly for you over the telephone by honouring the 3rd party website deal (discounted room rate with breakfast included). This also means the same terms and conditions will apply for the phone booking which means it needs to be prepaid in advance and no refunds or cancellations will be allowed.

In order to have the booking prepaid in advance, the Grace Hotel requires our guests to fill out a chargeback form to authorise us charging the guest's credit card. This form and other documentations required are part of the hotel policy to prevent any credit card fraudulent.

Usually as part of our normal telephone booking, a credit card number is required to guarantee the reservations only and the payment will be processed upon guest's departure.

I hope this explanation helps to assist better understanding of our hotel process and please accept our sincere apologies for the inconvenience and frustration that we may have caused you.

Once again, thank you for your feedback.

Kind regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grace Hotel Sydney

Also Known As:
Sydney Grace Hotel
Address: 77 York Street, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotels in Sydney
#24 Family Hotels in Sydney
#26 Luxury Hotels in Sydney
#36 Business Hotels in Sydney
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Discover Sydney from its heart at The Grace Hotel and be steps away from Darling Harbour and King Street Wharf, plus the best shopping, theatres and entertainment on offer. Standing beautifully restored today, the heritage listed 4 1/2 star Grace Hotel offers warm, personalised service and a unique blend of Art Deco charm and contemporary elegance. ... more   less 
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Grace Hotel Sydney
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