We loved the location of the hotel!! Walking distance from everything-harbor,opera house, wharf etc. Even taxis from this hotel were not expensive. The room was very large and perfectly adequate for people who don't want to spend their whole vacation in the room. Beds were comfortable. Staff was average although we had no problems at all. The internet situation is just plain ridiculous ($25/24 hours) and we had to go to the McDonalds nearby every time. Otherwise the hotel was good. Very expensive for what you get- but that's just Sydney for you.