What others have said about the great location - near Circular Quay, the Rocks, Sydney Opera House and Wynyard Train Station - is all true. No problems with the kitchen amenities too. But that's where the honeymoon ends. The internet was a very pricey A$30 a day for unlimited use, although there was a weekly plan for A$125 (make sure you ask at the reception if you’re staying that long). I had small quibbles such as not having a sponge to wash utensils and crockery, although oddly enough, dishwashing liquid was provided. A box of complimentary washing powder was promised at the time of booking but the front desk insisted that washing powder was chargeable from the first box onwards. Anyway, all these minor annoyances would have been easily forgiven if not for the following episodes with the washer.
The nightmare began in earnest about 3 days into my stay when the staff had the washer in my apartment replaced. Somehow they thought it best to keep the guest in the dark about this matter. Unfortunately for myself, I had been piling up my soiled laundry in the old washer, and the maintenance staff did not even bother to check if there were any clothes inside before replacing the washer! Imagine my shock when I returned that night around 10pm to find all my clothes missing. I actually thought that someone had broken into the room before thinking that housekeeping might have sent the clothes for laundry service by mistake. In trying to query housekeeping at that moment, it was then that I discovered that housekeeping had gone home for the day – so housekeeping, and also maintenance, are both not available 24/7. Anyway, the gentleman at the front desk finally managed to locate my clothes in the old washer which had been sent to some storage area. The case of the disappearing clothes is apparently the mystery-thriller that you get for A$215 a night.
Never mind. A couple of days later, the simple act of using the washer turned out to have a rather complicated ending. All was well until the final spin cycle when the washer began spinning so violently that it sounded like a train roaring through the entire apartment. Worst of all, it started making a horrible metallic clacking noise and I was so worried that something was going to explode and send shrapnel flying around the bathroom. And then BOOM! A deathly silence ensued. When I steeled my nerves to peek into the bathroom, I found the dryer, which had been stacked on the washer, on the bathroom floor instead, lying on its side. The dryer had unplugged itself from the electrical socket and the plastic casing around its door had fallen out. It was like a scene from an earthquake zone. My colleague was completely speechless at the utter devastation in the bathroom.
Needless to say, maintenance had knocked off for the day because it was already past 10pm. So there was nothing they could do until the following morning. What irked me even more was that the staff had the gall to suggest that I had overloaded the washer [It was only half full].
To cut a long story short, they promised to look into fixing the washer. I was probably a fool to have taken them at their word, because a few nights later, the same thing happened again when I tried washing my clothes a second time. This time, I deliberately reduced the washing load to just 2 pairs of jeans, and I took the additional precaution of lowering the machine spin rate. When I was woken up by another loud crash of the dryer in the bathroom, I knew then that the washer was beyond the point of redemption, and so was my impression of the York.
My concluding advice is this: If you have a weak heart, or if you have a history of hypertension, or simply just looking for someplace that is value-for-money, the York is probably not the place for you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.