stayed three nights, one bedroom and was upgraded (lucky) to deluxe and ended up with balcony facing the harbour bridge entrance - great place to stay - good apartments with supermarket close by (ask where it is as it is underground close by at the railway station); very comfortable and great for business - you can have a small business meeting in the room. Front of desk staff not so good - too inexperienced but that's ok, just do not ask for much. One group was being provided with directions and were told to go to the showground but were being told the directions to olympic park - which is west while the showground is east - all while I was waiting and waiting and waiting to check out!!! young staff chatting to other young people about concerts etc - but alas while been given wrong directions. BUT - the York is a great place to stay.