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“Did the job” 4 of 5 stars
Review of The York by Swiss-Belhotel

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The York by Swiss-Belhotel
4.5 of 5 Hotel   |   5 York Street, Sydney, New South Wales 2000, Australia   |  
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Hotel amenities
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Ranked #56 of 184 Hotels in Sydney
Perth
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Did the job”
4 of 5 stars Reviewed February 17, 2012

I stayed here in a 2 bedroom, 2 bathroom apartment with 2 girlfriends start of feb (2012) for 4 nights.I found it to be fairly big and the bathrooms were nice. the main bedroom was very big and the 2nd was abit small but you're only really in there for sleeping so that was fine. Lounge room had room to move and the kitchen wasnt tiny either. It had everything you need and we got our rooms service everyday with new towles. didnt get any new shampoo etc in our stay just what was there when we go there. I'm sure you could ask for more if you needed it.everything seem pretty clean, also had a big balcony.
At night i found it to be abit noisy with all the cars, we were on the 15th floor so im sure the higher you are the less it would be. it wasnt to bad, im just a light sleeper. Which it never once woke me up just getting to sleep. that was only the first night so could of been still working on Perth time.
The location was great, could walk to most things. the place it self, i was pretty happy with and would stay here again.

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Guest Relations Manager at The York by Swiss-Belhotel, responded to this review, February 20, 2012
Thank you for taking the time to share feedback regarding your recent stay at The York by Swiss-Belhotel. We are so pleased that you enjoyed your stay with us and we look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Sydney, Australia
2 reviews
5 of 5 stars Reviewed February 14, 2012

We stayed in this property for the 3rd time, the location is great its 10 mins to anywhere you wish to see in the CBD. Im not sure what the other review experienced however we had nothing but freindly and professional service. We had several requests and each time we were responded to efficiently. The rooms are the biggest you will find anywhere and we stay in the city on business and pleasure often. When we travel with our baby we wont stay anywhere else. The space, the kittchen and the laundry are fantastic.

The room was cleaned everyday without an issue they even accomodated our sleeping baby and returned when she was awake. Some rooms are better than others and we dont book the standard rooms, only deluxe but you get what you pay for I guess. No hesitation in recomending this hotel.

Room Tip: Book Deluxe Rooms not the standard
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Guest Relations Manager at The York by Swiss-Belhotel, responded to this review, February 16, 2012
Thank you for taking the time to share feedback regarding your recent stay at The York by Swiss-Belhotel. We are so pleased that you enjoyed your stay with us and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 12, 2012

This hotel's location is the only thing it has going for it. The interior hallways and rooms desperately need updated, but the decor was phenomenal compared to the customer service. We stayed here for several months while in Sydney on business, and (with the exception of a few) the front desk staff generally acted annoyed by the presence of customers. You would walk up and stand patiently at the counter, and they would just keep typing at the computer as if you weren't there.

On one occasion, when we returned to the hotel at about 11pm on a Saturday evening, the doors were locked, and since it was dark, we didn't immediately notice that there was a card-swipe box next to the door. There was no one at the front desk to let us in, so we knocked on the glass. The person on duty appeared, waving his arms aggressively and yelling at us to stop knocking. Once we got in, he continued to berate us in a way that was completely out of proportion to the situation. When we asked to speak with the manager, he told us that he was the manager, but he refused to give us his name. We continued to insist that he provide his name, and at this point he told us that he was going to call his friends to "come get us." Of course, nothing came of that threat, but the whole situation was completely bizarre and a little scary.

The hotel's billing system is also horribly outdated and disorganized. There were lots of mistakes in this regard during our stay, but the worst occurred upon checkout. They billed us incorrectly, and didn't discover their error until several days later. Without our authorization, they billed our account for the additional balance. Even worse, the person who entered the payment accidentally typed an additional digit, and as a result, we were charged an amount 10x more than what we owed. It took approximately one week for this charge to be removed from our card.

Room Tip: Choose a room at another hotel.
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  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, February 13, 2012
Dear Melanie B,

Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems.

Please contact the hotel on 02 9210 5000 and ask for Abbie Williams as we would like to resolve this issue.
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 11, 2012

Stayed for two nights with my husband. Our room was luxurious, comfortable bed, great location, and the service was excellent. The staff were extremely accomodating and gave us great recommendations on where to eat. The building is a two-minute walk from Wynyard Station, and about a five-minute walk from The Rocks and Circular Quay. We will definitely be staying there again next time we're in Sydney!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, February 12, 2012
Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 11, 2012

This hotel is in an excellent location. I did so much walking in the two days I was in Sydney - didn't need to catch transport anywhere. The refurbished one bedroom apartment wasn't as new as I'd hoped for but it was clean and comfortable, albeit a little worn. Also, Sydney had had quite a lot of rain a few days before and my balcony was flooded. It was like having my own paddling pool! But overall a satisfying stay. The housekeeping staff were very friendly and efficient. The Sydney Morning Herald in the morning was a nice touch. Not a spectacular view. I stayed on the 14th floor and could see a nice old church but not the harbour bridge - only the approach to the toll gate. A good hotel in a great location.

Room Tip: Pay the extra $20 and stay in a deluxe room. I was right near the elevator and it was fine. Although...
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  • Stayed January 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, February 12, 2012
Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Superior, Wisconsin
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 8, 2012

I traveled half way around the world only to be accomodated in an old, filthy smelling excuse for a room. I will never recommend such a place especially for the exorbitant price and nothing to go along with it, even had to call for soap and towels each day. Had a balcony with an air conditioning unit running continuosly so the noise and heat made sitting outside totally unacceptable!

Room Tip: Clean it up, eliminate the old and musty smell. Provide enough clean towels each day.
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  • Stayed February 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, February 9, 2012
Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
5 of 5 stars Reviewed February 8, 2012

This was my first stay at the York and now can't believe I haven't tried it before. The service friendliness, standard of large apartments and location make it a perfect place for business or pleasure. I can't fault anything and was even more pleasantly surprised to have a selection of decent Japanese restaurants on the door step! Stay here :)

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, February 12, 2012
Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The York by Swiss-Belhotel

Address: 5 York Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The York by Swiss-Belhotel 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
The York by Swiss-Belhotel is located in the heart of the CBD offering a combination of Studio 1 and 2 Bedroom Apartments. Each apartment offers a spacious living area, fully equipped kitchen, 1 or 2 bathrooms, laundry facilities and balconies. Most apartments have views that extend to the City SkyLine, and the Executive Apartments overlook Sydney Harbour Foreshore*.*Views are not uninterrupted ... more   less 
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Also Known As:
The York By Swiss-Belhotel Hotel Sydney
York Apartment Hotel
York Apartment Sydney
Apartment Hotel New York

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