After staying at the Westin Sydney for one night I have come to realise that these 5 star hotels better start picking up their game if they want to survive in the global economic crisis we are flowing in.
I wasted 4000 SPG points and $67 AU dollars on this place, I thought was going to be a belated birthday treat for myself.
The check in staff were surley, non helpful and really couldn't give a rats about you even if you were an SPG client, were we are suppose to get preferrential treatment.
Thank god I didn't pay full price for the room, and I recommend NO ONE pays full price for the room.
Room service food at night was cold and soggy for a childs meal and the fish nuggets smelt dodgy.
$18 the next morning for Eggs Benedict that looked like it had been sitting on the breakfast buffett for a couple of hours. After complaing about this at check out expecting at least some monies to be taken off the bill, all I got was "I'll take your complaint up with management". Not good enough, treat your customers right for god sakes, if the food is rotton refund the money.
$8.00 delivery charge and a GST on top of that, get real!!!!!!!!!!!
Air con that rattled all night with temperatures all over the place and when I advised the reception on check out all I got was "did you call when this was occuring" my response was, ummmm not it was 3.00am in the morning and I didn't want to wake my child up, me being awake was bad enough.
Over pricing for room service, non appealing menu, and basically feeling like a third rate citizen when checking in and out. Thanks but no thanks.
I don't recommend this hotel to anyone, don't stay there, if your an SPG member go to Four Points Sheraton, there you'll be treated how an SPG client is meant to be treated.
- Official Description (provided by the hotel):
- The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more less
- Reservation Options:
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- Also Known As:
- Westin Sydney Hotel Sydney
- Sydney Westin