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“Very good - as expected” 4 of 5 stars
Review of The Westin Sydney

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The Westin Sydney
5.0 of 5 Hotel   |   1 Martin Place, Sydney, New South Wales 2000, Australia   |  
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Ranked #28 of 175 Hotels in Sydney
Certificate of Excellence
Ross-on-Wye, United Kingdom
Level Contributor
164 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Very good - as expected”
4 of 5 stars Reviewed August 14, 2013

Stayed as a family on vacation - using SPG points! Expected first class facilities and wasn't let down.

Room was 2 double beds and just managed to fit us and the kids in. Room was very nice though, and the higher up you go the better the views over the city (in the tower). Bathroom was excellent and the bath big and luxurious. We used the pool - which was a mini-adventure to find. Very small but did the job.

On arrival we didn't get the most friendly reception - obviously turning up in jeans and jumpers is not what the doormen expect! Reception was a little better, but clearly they would prefer well-heeled business people.

Lots of restaurants available - but we didn't try any of them given that we were a family of 4 on a budget. Hotel very good though.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, August 15, 2013
Dear Voight-Kampf

Thank you for sharing your comments following your family's recent stay at The Westin Sydney. We are pleased you enjoyed your stay however are disappointed you didnt feel overly welcome on arrival. We do hope to have the opportunity to welcome you back when you are next in Sydney.

Kind regards

Mark Burns
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,277 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (512)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Japanese first
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English first
Canberra, Australia
Level Contributor
147 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed August 14, 2013

This iconic hotel in Sydney's CBD is tastefully integrated into what was originally Sydney's historic GPO (General Post Office) Building. It is well located, modern, clean and friendly.
On the lower ground floor, there is an extensive range of bars, cafes and their signature restaurant.
The rooms are modern with an understated elegance. The bathrooms are large and well lit, with a separate bath and shower. Water pressure in the shower was exceptional.
At corporate discount rates, this hotwel is reasonably price. But would be a very expensive option for a non-business traveller paying regular (rack) rates.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, August 15, 2013
Dear Ian G

Thank you for your review following your recent stay at The Westin Sydney. We are pleased you could appreciate the design of our building incorporating the modern 31 storey tower with the historic former General Post Office. We are delighted you were comfortable in our care and look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager
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Wellington, New Zealand
1 review
5 of 5 stars Reviewed August 12, 2013

If you are into exercising every day this is a independent and professionally run gym with all the facilities one would expect located in the complex. As a Westin guest you are entitled to use the facility.
Other than that the room was quiet, big, the bed huge and comfortable, and all the amenities great. If anything perhaps a little tired of need of some refurbishment. Great location.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, August 23, 2013
Dear Mike D

Thank you for sharing your review following your recent stay at The Westin Sydney. We are pleased that you could take advantage of the Goodlife Health Club to stay well and look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 12, 2013

booked the room with two beds for two kids and wife. bad idea...two rooms would have been much better....which we typically do...or an apartment ...but rooms are so expensive in Sydney that we gave it a try...totally bad idea...beds are much , much smaller then similar rooms in states ...room was large and comfortable but beds are small ...one person only...what I did not like is that you had to pay 90/night for roll-in bed...just way expensive ...overall Sydney is super expensive city...anyway, I would recommend apartment vs room if more then two people...but hotel is 1st class along with great service.

Room Tip: great location ...don't book this place if you travel with kids...
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, August 15, 2013
Dear Sergio P

Thank you for sharing your review following your recent stay at The Westin Sydney. We are pleased you could take advantage of our central location however disappointed that you may stay at our sister property in the future. We do hope to have the opportunity to welcome you back.

Kind regards

Mark Burns
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
299 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 stars Reviewed August 12, 2013

Not a typical Westin experience. We checked in around 11:00PM. The room next to us had music playing so loudly we heard it in the hall. We complained and it was taken care of with little hassle and no apology to us other than to ask us if we wanted to change rooms - yes please, punish us for being so unlucky as to have a room next to someone so inconsiderate. The next night we went to the lobby bar for a drink. Don't expect much!!! The scotch pour was the smallest pour I have every seen!! They charge you $18 for a liquid that barely covered the bottom of the glass. Things have been expensive in Australia in general but to be so frugal with the pour is just unacceptable. The maid service was sub standard - dirty glasses not removed from the room, etc. Just not a great stay for what I expect with the hotel chain in general.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, August 15, 2013
Dear drsped

Thank you for sharing your feedback following your recent stay at The Westin Sydney. We are disappointed that your experience was not as we aim to provide. Our beverages are dispensed using a standard 30ml nip measure in accordance with local RSA regulations. We regret that this measurement did not meet your expectations. Thank you for your observations regarding Housekeeping, please rest assured we have shared this feedback with our Executive Housekeeper to address accordingly. We do hope to have the opportunity to welcome you back again soon.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
63 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 11, 2013

Undbeatable location in CBD with the property combing a great blend of old and new. The room on the 16th floor had a great view and feel. What was found lacking was the level of service and some basic amenities like shoe shine mitt and slippers. The tap in the wash basin kept falling off - but was attended to immediately when pointed out and had to ask for refill of tea/ coffee sachets as it had not been replensihed on day 2. Breakfast was adequate but had to struggle to get the attention in terms of getting service for tea or coffee. self serivice would really help specially when one is short of time. The differene between good and great is attention to details..

Room Tip: Rooms on higher floors provide a great view
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, August 15, 2013
Dear Gurgaonite

We are appreciative of your review following your recent stay at The Westin Sydney. We are pleased you could take advantage of our central location to explore the city. We are however disappointed not to have exceeded your expectations on this occasion. We do have additional amenites, such as slippers available on request. We apologise if this was not effectively communicated to you, as with the automated self service espresso machine on the breakfast buffet. We do hope to welcome you back to The Westin Sydney in the future.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
162 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed August 10, 2013

Stayed for four nights, great service. Room was in older part of hotel. Room was big, clean and comfortable. The hotel is central to shopping and is walking distance to the Sydney Harbour for ferries, attractions and restaurants. Would stay again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, August 15, 2013
Dear Gerwyn J

Thank you for sharing your comments following your recent stay in a Heritage room at The Westin Sydney. We are delighted you were comfortable in our care and look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Sydney

Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Sydney
#13 Family Hotel in Sydney
#16 Romantic Hotel in Sydney
#27 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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