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“Another wonderful stay! Definitely will stay again!” 5 of 5 stars
Review of The Westin Sydney

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The Westin Sydney
5.0 of 5 Hotel   |   1 Martin Place, Sydney, New South Wales 2000, Australia   |  
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Ranked #28 of 175 Hotels in Sydney
Certificate of Excellence
Launceston, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
25 helpful votes 25 helpful votes
“Another wonderful stay! Definitely will stay again!”
5 of 5 stars Reviewed May 10, 2013 via mobile

My partner and I came to Sydney to enjoy the holidays and celebrate my birthday. We stayed in the Westin before and really impressed with excellent service and great room with comfortable bed. We came back again and it was another wonderful stay. The receptionist greeted us with warm smile and offered us great assistance. We have requested quiet room, which has been arranged and we were placed on the level 26.
It was quiet and the room was very clean.
I was surprised to receive complimentary birthday snack from the manager when we were back from outing. It made our stay really special. Thanks to the Westin. Now, the Westin is our favourite hotel in Sydney.
We had great sleep as the bed was very comfortable. The breakfast was as fantastic as before. We loved the omelette and great selection of fresh juice. We certainly will come back again!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, May 15, 2013
Dear C H

Thank you for sharing your review following your recent stay at The Westin Sydney. We are pleased to hear of your memorable birthday celebration and delighted to be your favourite hotel in Sydney. We look forward to welcoming you back again in the near future.

Kind regards

Mark Burns
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,180 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (489)
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English first
Austin, Texas
Top Contributor
62 reviews 62 reviews
44 hotel reviews
Reviews in 36 cities Reviews in 36 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed May 10, 2013

Having stayed at Westin all over the US and somewhat abroad, I was surprised what a first rate experience this hotel provided. Housed in a 150 year old Post Office, the style is understated, minimalist, classy. Sure, there are the typical corporate bars and restaurants (owned by Starwood, presumably), but the rooms are clean, sleek, and have all of the amenities. Service was anticipatory, friendly, and efficient. I was offered a free breakfast as a Starwood Platinum, and it was an excellent hot breakfast - everything you could ask for, with a beautiful city view on the 28th floor.

I saw a few other high end area hotels that friends were staying at during this trip, and they were nowhere near comparable.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, May 15, 2013
Dear RobertGrunnah

As an SPG Platinum member we are appreciative of your comments following you recent stay at The Westin Sydney and are pleased that you had an enjoyable stay with us. We are fortunate to encompass such a unique building with the blending of the old and new and are delighted that this design along with our room décor was to your taste. We are glad you could take advantage of our Executive Lounge benefits and do look forward to welcoming you back when you are next in Sydney.

Kind regards

Mark Burns
General Manager
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Melbourne
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 9, 2013

Absolutely love the Westin - perfect position metres from Martin Place.

The heavenly beds are, well heavenly, the most comfortable bed I've stayed in in Sydney (and I go there often). The water bottles and towels given to people coming back from a morning run is a nice touch as well.

On criticism would be that the breakfasts are over-priced, but that's standard for Sydney CBD hotels.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, May 9, 2013
Dear Jenny S

Thank you for sharing your review of The Westin Sydney. We are pleased you enjoy staying with us and are delighted you take comfort in our signature Heavenly beds. We look forward to welcoming you back the next time you are in Sydney.

Kind regards

Mark Burns
General Manager
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Buderim, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 7, 2013

This hotel is in a perfect city location - the main shopping mall is approximately 50 metres away!
It is a beautiful hotel - great for a special occasion. The foyer smells divine! We found the staff to be especially friendly and helpful even though we weren't wearing suits! There are a lot of business people stay here. The only negative for us is that the car parking fees are outrageous!

Room Tip: Rooms looking in to the facade of the old post office building have a lovely ambience.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, May 9, 2013
Dear Gayle S

We are appreciative of your review following your recent stay at The Westin Sydney and pleased you were comfortable in our care. Our signature white tea scent adds a renewing element to entering our lobby and were are delighted that you could enjoy this. We look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager
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Melbourne
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 7, 2013

Stayed at the Westin as usual accomodation was unavailable. As a result of this stay will be scheduling all my future business accommodation needs in Sydney at the Westin. Location ideal, hospitality, room layout and available services exceeded expectatons.

A recommended stay for either business or pleasure

Room Tip: request overlooking Martin Place.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, May 9, 2013
Dear RiskMelbourne

Thank you for sharing your comments following your recent stay at The Westin Sydney. We are pleased you were comfortable in our care and are thrilled to be welcoming you back again soon.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
235 reviews 235 reviews
36 hotel reviews
Reviews in 69 cities Reviews in 69 cities
213 helpful votes 213 helpful votes
4 of 5 stars Reviewed May 7, 2013

This is the hotel I would choose to return to when I go to Sydney. I used to go regularly to another one but have been disappointed lately. We stayed here for a weekend in March and I have to say the rooms are the best I've stayed in for a long time.

When staying in good hotels you do expect to get a good bathroom and often this is not the case. At The Westin the bath was lovely and luxurious - and the bathroom very well appointed. The service was as you would expect and the rooms large and spacious. The Westin's are notorious for their comfortable beds and luxiorious bedding and I always sleep like a log! In fact we even have their bedding at home, we bought some after staying at the Westin in Melbourne.

I do believe the standard of this hotel is high in comparison with competitive hotels in Sydney and do recommend it if you are after class, comfort and service.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, May 9, 2013
Dear kgreenwood

Thank you for sharing your review following your recent stay at The Westin Sydney. We are pleased our bathroom design was to your taste and delighted you could take advantage of the Heavenly shower and deep soak tub. If you require any additional Westin Heavenly linen or bedding please do contact us on westinsydney.retail@westin.com. We look forward to welcoming you back when you are next in Sydney.

Kind regards

Mark Burns
General Manager
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bonita springs, fl
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 7, 2013

Westin consistently outperforms most of its peers, and this property is no exception. The rooms are ample, comfortably appointed, well ventilated and quiet. Staff is attentive and knowledgeable to the point of anticipating your needs. My only quibble is that the executive lounge should be made available to gold members of the Starwood loyalty program, but that is a minor point.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, May 9, 2013
Dear lustyytraveler

Thank you for sharing your comments following your recent stay at The Westin Sydney. We are delighted you were comfortable in our care and pleased our associates could be of assistance to you. We look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Sydney

Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Sydney
#13 Family Hotel in Sydney
#16 Romantic Hotel in Sydney
#26 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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