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“One incredible hotel!” 5 of 5 stars
Review of The Westin Sydney

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The Westin Sydney
5.0 of 5 Hotel   |   1 Martin Place, Sydney, New South Wales 2000, Australia   |  
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Ranked #28 of 182 hotels in Sydney
Calgary, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“One incredible hotel!”
5 of 5 stars Reviewed January 18, 2013

I booked this hotel using my SPG points and was pleasantly surprised to be upgraded to the SPG gold floor. The room was spacious and very luxurious.

Prior to my arrival, I required some help from the concierge picking up a gift from a nearby shopping centre. Ron Greedy worked with me over the phone (I was in Melbourne at the time) to make all the arrangements. Although he did not have to do this pick up for me, Ron was incredibly accommodating and my gift was waiting for me upon check in. Thank you, Ron!

Overall, top-notch service, a top quality hotel in an excellent Sydney location. I would recommend the Westin Sydney to anyone.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, January 21, 2013
Dear capebretonboy

It was a delight to read your review. We are pleased you could take advantage of the Starwood Preferred Guest program and redeem your points for a nights accommodation. We will certainly pass along your recognition to our Chief Concierge and Les Clef d’Or member, Ron, which we are sure will be graciously received. Thank you and we look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (331)
Date | Rating
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English first
Hyderabad, India
1 review
5 of 5 stars Reviewed January 18, 2013

This hotel is located in great location with most of the commercial places, commuting options around. Service is excellent made me not feel much about the cost that i've paid. nice place for business as well as personal stay. i would certainly looking forward to stay at the same place when i visit sydney next time.

Room Tip: choose tower side view which gives great natural light in room
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, February 4, 2013
Dear Arvi11

Thank you for your review following your recent stay at The Westin Sydney. We are pleased you could take advantage of our central location and delighted our associates made you feel welcome. We look forward to welcoming you back when you are next in Sydney.

Kind regards

Mark Burns
General Manager
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Naestved, Denmark
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 17, 2013

Porter and reception staff made checking in a breeze. Polite and efficient. The room was spacious and plenty of hanging space. The bathroom lovely and modern (with all the nice smelly bits too!) The bed somewhat soft for my liking but there was no outside noise - lovely and quiet considering this hotel is extremely central. My only glitch was chasing up for our bags - they arrived after repeated requests but close to 30 minutes later. We decided to carry our own on checkout .. we didnt want to miss the flight!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, January 21, 2013
Dear Peta J

Thank you for sharing your review of The Westin Sydney. We were pleased you had an enjoyable stay and were comfortable in our care. We were however disappointed to learn of the delay in receiving your luggage on this occasion. We will ensure your feedback is shared with the team and look forward to welcoming you back again in the near future.

Kind regards

Mark Burns
General Manager
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Brisbane, Australia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 16, 2013

Staying at the Westin was simply lovely. The hotel incorporates the old post office in quite an amazing way. I found the architecture dazzling and the room exceeded my expectations. It had fluffy robes, a great tv, and the best bathroom I have ever encountered in an Australian hotel.

I didn't interact a great deal with the staff, but on the one occasion I asked for advice, I found them friendly and helpful. The food in the hotel is predictably very expensive, but one alternative for snacks and drinks is the supermarket that is very close to the rear exit of the hotel, and down an escalator. Paying for WIFI in the hotel would be exhorbitant too, but thank heavens for smartphones.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, January 21, 2013
Dear Icc76

Thank you for posting your comments following your recent stay with us. We are fortunate to have a unique location with the blending of the historic General Post Office building and the modern tower. Our glass walled bathrooms are very popular, we are pleased this was to your taste and your stay was enjoyable.

Kind regards

Mark Burns
General Manager
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Menlo Park, California
Top Contributor
71 reviews 71 reviews
65 hotel reviews
Reviews in 59 cities Reviews in 59 cities
209 helpful votes 209 helpful votes
4 of 5 stars Reviewed January 15, 2013

This hotel is located very centrally in downtown Sydney. It is right next to the main shopping area, but not too far from the Sydney Harbour. I have stayed at a lot of Westin Hotels (I have SPG gold card), but this one is not one of the best ones. The rooms are fine. They are large, comfortable, clean and stylish. The problem was the service and that's why I am only giving the hotel four stars. After a long flight we could not check in the room because the phone was being repaired for a long time. The luggage was not brought up in a reasonable time, so we went back downstairs and brought it up ourselves. Once we were settled in we could not sleep because the property is next to a clock tower and the bell tolls every half an hour. Luckily it was turned off during the night, but it started again at 8 a.m. The restaurant at this hotel was very expensive. The was a small heated pool and a gym.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, January 21, 2013
Dear givemesunshine

Thank you for your review following your recent stay with us. We were pleased you could take advantage of our central location however disappointed that we did not exceed your service expectations. Thank you for your observations regarding your luggage, we will certainly share this with our Front Office Manager to address with his team. The historic General Post Office Clock Tower is iconic and unique in Sydney. The bells are audible between 9am and 9pm; upon making your next reservation please advise your preference for a room further away from the clock tower and we would be delighted to accommodate. We look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager
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Rome, Italy
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 15, 2013

We were 2 couples staying over the New Years week.
It was simply great!.
The location of the hotel couldn't be more central, directly on one of the shopping streets, 10 minute walk to the harbour....
The hotel is very big and the lobby area is beautiful.
Our room was very nice (we loved the bathroom) ,clean and as we were on a high floor we got a view over the buildings.
We ate the Mosaic restaurant for the New Years eve (the steaks are incredibly tasty) and at the sushi bar. Both places nice and simple, very good food.
The staff was very helpful and lovely, especially the Portugese receptionist Ana.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, January 22, 2013
Dear MARINAWOOBY

We were delighted to read your review and will be sure to pass along your recognition to Ana. The recently refurbished Mosaic Restaurant is certainly a great place to dine under the stunning glass atrium. Thank you for your recommendation and we look forward to seeing you again soon.

Kind regards

Mark Burns
General Manager
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 15, 2013

My husband and I have stayed at the Westin Sydney many times and each time we leave, we're already planning our next visit. We have travelled around Europe and America extensively several times and around Australia and can honestly say the Westin Sydney is one of our absolute favourite hotels and is very hard to beat.

Best hotel location in Sydney offering total luxury. We love it all - from the room layout, to the view of the beautiful clocktower, to the beds and showers (that shower head is THE best!), the staff and service, the buffet breakfast (a must have!), lunch & dinner in Mosaic and the Lobby Bar - we are never disappointed and always so thrilled to be there.

Locationwise it is perfect - a minute from Pitt St Mall, the heart of Sydney shopping, just a couple of minutes from Centrepoint Tower and beautiful Hyde Park. A 10 minute walk gets you to Sydney Harbour - Opera House, The Rocks, Sydney Harbour Bridge, Darling Harbour - all the places you want to see when in Sydney.

Have celebrated anniversaries, birthdays, r & r weekends, engagements, girls weekends away - you name it and each time, we love it even more and can't wait to get back there.

Outstanding!
Looking forward to our next stay!
Thank you Westin!

Room Tip: All rooms are fantastic. There is a heritage side and tower side which are more modern. We love st...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin Sydney

Also Known As:
Westin Sydney Hotel Sydney
Westin Sydney Hotel
Westin Sydney
Sydney Westin
Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Sydney
#8 Business Hotel in Sydney
#13 Family Hotel in Sydney
#27 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Sydney 5*
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