We are presently staying at the Westin Sydney again whilst visiting family in Sydney, Australia.
We find the hotel service very good but we opted for the Executive suite room with club facilities.
After visiting the club again and finding exactly the same antipasto as 18 months ago I asked to speak to the Executive Club manager as breakfast had been quite poor with Luke warm scrambled eggs. This chat was not forthcoming so we decided to go to the breakfast on the 1st floor at the Mosaic facility. This breakfast is a lovely breakfast with different smoothies, lovely omelettes, OFrench toast etc to order. On paying a partial portion of the bill, I saw that we were charged 84$ Aus per time (for 2 people) that we went to the Mosaic breakfast. To upgrade to the Club costs 110$ a day ! We do not drink much alcohol so our primary interest in the club would be food. You get canapés at night but on the night of the 25th after visiting family there were no canapés. I would think that to have Club privileges would give one an advantage not a disadvantage. When discussing this with the Executive Club manager she insisted that the Club only offers a continental breakfast which if you go and look up the Club benefits ??? That is written there. She waived part of the 3 breakfasts we had had on the 1st floor so we only had to pay 40$ per time for the buffet breakfast. I think if one is getting Club privileges one should have the choice of a buffet breakfast downstairs or the Club needs to upgrade their offering. It is a pity as the hotel is so centrally located and the Suite is like a home - I have reviewed this hotel very positively previously. We are not complainers but when we have had an issue in Thailand previously, the management bend over backwards to please. We told the Club manager that she needs to go to the Intercontinental in Ho Chi Minh and see what a club can offer. This experience and the Executive Club manager's response has marred what would have been a lovely hotel experience.
Try to have the Mosaic buffet breakfast rather than the Club breakfast.
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