This is the first and last time we will ever stay at this hotel. When our HC pulled up to the hotel we had to be let out on the sidewalk, we were ignored by the staff as we walked into the hotel lugging our bags along behind us. We checked into the hotel went up to our expensive suite which was rather dated. Lucky we only planned to sleep in the suite. After checking out of the hotel the following day while we were waiting for our driver to pick us up we thought we would have a coffee and some afternoon tea, only to be told that we had to order any food 24hours in advance so coffee it was. Now I know why we this was the only hotel we could get accommodation at with such short notice.

Since staying here the last time, I must say this experience was disappointing. So much for being a Starwood member and getting that little bit extra. The room was much smaller than last time we stayed even though the nightly rate was more. The Hotel is just starting to feel a little bit run down and dated. The room cleaning service was poor. Did not re-fill our mini bar once without being asked. I am sorry to report the standards have slipped here. I will be trying somewhere else next time I stay in Sydney, there is such a hugh selection of quality 5 star accomodations.

My husband and I stayed at this hotel for a few days while passing through Sydney on vacation. Given our platinum status with Starwood (i.e., we have more than 80 stays last year), we were given the option of a flexible checkin time. Since we were coming into town on a redeye, we selected a 9am checkin. When we got to the hotel, we were a bit disappointed by the man who was assigned to help us at the front desk. He was not at the Platinum checkin desk; rather, we visited the first hotel representative available. We arrived around 8:30am and the room was not ready. Since it seemed as though the hotel was at full capacity the night before, I completely understood that the room wouldn't be ready 30 minutes early. However, he proceeded to tell us that the early checkin was a "Starwood thing" and not a "Westin Sydney" thing. He said housekeeping didn't even start until 9am so the "guaranteed checkin" that I had a printout of was not really his issue. He proceeded to tell us to call the Starwood 800 phone number and talk to them about it. Since we were traveling internationally, that didn't make a lot of sense as our cell phones didn't work. We eventually got everything sorted out and got into our room around 1pm. That was the "black eye" of this hotel experience. Everything else was wonderful. If given the opportunity, I would highly recommend getting access to their concierge lounge. They have a top notch breakfast and evening drinks available. Their breakfast was very nicely done, and the ladies who provided drinks and cleaned up the tables were very classy, hard working, and extremely professional. Our room was perfect. The hotel was obviously very recently renovated and the finishes in the room were perfect. The carpet, bedding and towels was all very high-end. The bathroom was large and there were plenty of towels, soaps, and lotions. The location was good, but there is a Marriott down the road that is actually more convenient to the harbor. However, you are still within walking distance of the tourist spots at this hotel. I give this hotel top marks since I can't allow one unprofessional staff member impact what otherwise was a flawless experience.

This is my second trip here. While I enjoyed it the first time I tried a couple of different hotels on my subsequent trips so I could be closer to the Quay for running and have a better view. While the other hotels provided that, they absolutely could not match the level of comfort and amenities that The Westin has. From the bed, to the bathroom, to the gym, everything is wonderfully appointed. This past trip I stayed in an executive suite which was incredibly spacious, and had access to the executive club which was nice, but the standard tower rooms are great as well. All in all, great place to stay in the CBD.