My second stay at this hotel and the facilities were excellent but two issues (common to other five star hotels) was the issue of ventilation in the high rise room with locked windows and the actual bed and sleep quality. The Heavenly Bed is soft,squishy and feels like sinking into a bed of goose feathers (it probably is just that) but I found it too soft to sleep on. To their credit the staff did try to make it firmer by putting a board underneath the mattress.
I dont know how these two issues could be addressed by this hotel and others. I realise that other people might prefer the softer bed.