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“Wonderful Westin” 5 of 5 stars
Review of The Westin Sydney

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The Westin Sydney
5.0 of 5 Hotel   |   1 Martin Place, Sydney, New South Wales 2000, Australia   |  
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Ranked #27 of 183 hotels in Sydney
Mooloolaba, Australia
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Wonderful Westin”
5 of 5 stars Reviewed May 12, 2011

I found a discounted deal on Westin web site which required rate to be paid on application. This rate enabled our stay in a luxury room at an affordable price.
Rooms were very clean with luxury fittings and so well equipped. Showers were magnificent, bedding and pillows super comfortable. Staff extremely attentive and very personalized. Location was fantastic -within walking distance of train stations, Circular Quay, Darling Harbour and The Rocks.
Would definitely recommend Westin.

Room Tip: Ask to overlook the clock!
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  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
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English first
Sydney, Australia
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 12, 2011

If you want a pleasureable stay at this hotel dont take your car or more importantly dont mention parking charges to any of the staff. I was gobsmaked at the parking charges and simply asked the front desk why the parking charges were so high......it must be a sore point as the young girl tried to blame every other company except the westin ( Macquarie Bank copped most of the blame ) and when i mention i was not staying at the Macquarie Hotel she asked me would i like to cancel my booking!!!! It just got worse from then on..... Anyway i have sratched off The Westin from my list of Sydney Hotels.....Oh and dont ask for a slightly late check out, another blame game will begin...
steve@qpt.com.au

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 9, 2011

We stayed at the Westin for 2 nights and loved it. The room was a nice size for the 3 of us and had a nice view. It was clean and quiet. The one downside was the glass bathroom, which if someone got up very early to shower etc, it would light up the entire room. There was a blind that pulled down on the glass wall, but didn't black it out. The service was excellent and they allowed us to do a late check out with no fees. Very nice, considering our flight wasn't until 9pm. The rain shower was superb! Very relaxing place to stay.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
91 reviews 91 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed May 7, 2011

Centrally located with big spacious rooms, clean and welcoming. Club lounge is also excellent for breakfast and evening wine and canapes.
Only ONE negative for the hotel which I hope they change: they need more staff in the club lounge in the morning. 2 ladies who welcome you, check your room number, bring your tea/coffee, and clean up the tables. They are rushed off their feet! There only needs to be one guest who chooses to check in/out at the lounge and things are thrown into disarray and you can bet you never get that second pot of coffee!
Please note to the management; more staff there, or put out the tea/coffee so guests can help themselves.
However still my first choice in Sydney!

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
64 reviews 64 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 6, 2011

stayed on starwood preferred guest points so felt even better as a freebie. great location just off martin place (entrance on Pitt St). Good room service, spectacular bathroom, great breakfast, heavenly bed - what you would expect from a Westin.

Room Tip: request a view of the clock tower
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  • Stayed April 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 2, 2011

I have stayed at the Westin Sydney at least 20 times. I have SPG Platinum status and have generally enjoyed the Westin in Sydney over the last 4 years. As a result of my last stay, they have lost me forever as a customer. Here's what happened. Several days before my planned check-out, I spoke with the front desk about extending my stay for another 4 days. At that time, I was told that I could do so for the same rate all but one day on which the hotel was booked full. I was fine with that, since I was actually planning to be somewhere else that night and was only keeping the room, so I didn't have to pack and check out. Well, on the day I was originally supposed to check out, the housekeeping staff told me she was surprised that I had extended my stay, since their records showed me leaving. I called the front desk right away. After some time, they called back and confirmed I could stay the current night and that they would look into the other nights (thought this was just a formality). Finally, they called me back to tell me that I could indeed stay those nights, but that the room rate went up by $500/night. They also seemed to doubt my story about reserving the a few days earlier, stating "we have no record that it occurred." This is outrageous! I am of course not accepting such a move and won’t stay there again. And I have Platinum status with Westin, so imagine what happens to you if you don't.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 28, 2011

Stayed in one of the Heritage rooms overlooking Martin Place, nice large rooms with double height ceilings, separate robe and large bathroom with rain shower.
The only problem we had was an incredible stench in the hallway that made you nearly passout as you tried to unlock the door everytime. Once in the room it was OK though. The hotel appeared aware of the problem with a deodoriser spotted in the hallway as we were checking out. No-one should have been put in these rooms with the hallway in this condition as it ruined the hotel experience on arrival and depature from the room everytime.

  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin Sydney

Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Sydney
#13 Family Hotel in Sydney
#16 Romantic Hotel in Sydney
#26 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Sydney 5*
Reservation Options:
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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