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“Great location” 4 of 5 stars
Review of Pier One Sydney Harbour, Autograph Collection

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Pier One Sydney Harbour, Autograph Collection
4.5 of 5 Hotel   |   11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)   |  
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Ranked #53 of 184 Hotels in Sydney
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1,210 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
Date | Rating
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English first
Gold Coast, Queensland, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 18, 2013

Beautiful location. Views to die for. Room was clean, white and bright. Bed was amazingly comfortable. Only one thing that was not up to par was the toilet. Very loud, it was like you were on a plane and you could hear them from rooms next door, but a very minor thing.

We loved it.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review, August 20, 2013
Dear Adam,

Thank you so much for taking the time to leave such wonderful feedback about your recent stay with us. I couldnt agree more about how wonderful our location is. The views are amazing. I note your comment regarding the toilets, they are similar to those on aircraft. As we are built over the waters of Sydney Harbour, we have to ensure we meet a very stringent set of environmental guidelines and the toilets we have installed help us achieve a tremendous environmental rating. We are working on a solution to the noise issue and it has been a great success.

Again, thank you for your comments and we hope to welcome you back to The Sebel Pie4r One Sydney in the near future.

kind regards

David Lowe
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
1 review
3 of 5 stars Reviewed August 17, 2013

Being in Sydney for 12 nights on business last July, I selected this hotel as I was attracted by its location and the fact that windows (in some rooms) can be opened, a rarity nowdays. Location met expectations, nothing else. Main drawbacks include: sound can be heard from other rooms and corridor as construction is rather cheap and not soundproof, toilets function similarly to those on board a plane so extremely noisy, rooms not aging so well, breakfast area dull, staff not so welcoming. If you expect 4* quality and service (which should be the case considering the price of rooms), look further...

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review, August 18, 2013
Dear faircommentaire,

Thank you for your comments. I am pleased that you like the location and the views, it is a unique asset to the hotel. All the guest rooms were totally refurbished in late 2010 and the new rooms were completed earlier this year. We will of course look into the room that you stayed in as we always strive to provide guests with the best in comfort, style & service. I take note of your comment regarding the toilet noise. Yes you are correct in that they are similar to that on an aircraft. This is part of our environmental program. As we are housed in a pier, located over the waters of Sydney Harbour, we have to meet exacting standards in terms of our grey water. The vacuem system allows us to manage this very well and ensures that the pristine waters of Sydney Harbour are maintained. You will be pleased that we have started a noise dampening schedule thatwill assist in reducing the noise. I have also passed your comments onto our General Manager to look into.

Thank you for taking the time to comment, we do appreciate it.

Kind regards

David Lowe
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 15, 2013 via mobile

Stayed in a Sebel Suite which was comfortable and had a good view but poorly maintained- the bathroom had not been finished properly. Staff were rude and unprofessional numerous inquiries, and the room was not cleaned properly, with partly used toiletries remaining in the room from previous guests as for use as if they were 'new'.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review, August 16, 2013
Dear DM6030,

Thank you for your coments. Im pleased to hear that you enjoyed the views from the Sebel Suite. I have passed your comments regarding the standard of the bathroom to our General Manager and Executive Housekeeper to look into as we pride ourselves on always presenting a 1 class product.

Please dont hesitate to contact me on the email below if there is anything i can do to assist in the future.

Kind regards

David Lowe
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Business Hotel in Sydney
#26 Family Hotel in Sydney
#27 Romantic Hotel in Sydney
#47 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pier One Sydney Harbour, Autograph Collection 4.5*
Number of rooms: 189
Official Description (provided by the hotel):
Pier One Sydney Harbour, Autograph Collection® is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings from the stunning, stylish absolute waterfront Suites through to our Eastern facing Heritage rooms. In the heart of the Rocks our location offers the perfect accommodation base for exploring Sydney or getting friends together for a special event or Sydney wedding. Our on-site restaurant, Front, offers you the ultimate open air dining experience with full panoramic views of Walsh Bay. Guests can also enjoy a drink in style at Front Bar. This luxury hotel in Sydney also offers a smoke-free environment, valet parking, 24-hour security and is pet friendly. ... more   less 
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Also Known As:
Sebel Pier 1 Sydney
Sebel Pier One Sydney Hotel Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One

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