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“Beautiful hotel with lots of character” 4 of 5 stars
Review of Pier One Sydney Harbour, Autograph Collection

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Pier One Sydney Harbour, Autograph Collection
4.0 of 5 Hotel   |   11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)   |  
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Ranked #46 of 182 hotels in Sydney
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
10 helpful votes 10 helpful votes
“Beautiful hotel with lots of character”
4 of 5 stars Reviewed April 16, 2013

Must say this hotel exceeded my expectations, didn't really know what to expect but I'd walked past the hotel so many times (I live in Sydney) without ever setting foot inside.

Our room was on the top floor overlooking the harbour, with sensation harbour views, and ferries that go by seemingly just outside the window. It may not overlook the trendy side of Sydney Harbour, but still sensational. You hardly feel you're in the centre of a big city but you are! The comfy lounge next to the window was fantastic to lay in just to watch ferries, water taxis etc go past - sometimes you think the ferry passengers can see right into your room!!!

Whilst the room is modern and everything you'd expect at this price and location, the exposed beams of the heritage Pier One structure just adds to the character without feeling you're in an old structure. Love it!

Room Tip: Any overlooking the water, especially towards the northern end closer to the "action".
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,112 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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English first
Sydney, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 16, 2013

We recently stayed one night to enhance a visit to Sydney Theatre and the location of this hotel cannot be bettered. However, from the beginning, we were underwhelmed by the facilities and customer service. The valet parking was efficient, although our car was merely parked in the open by the side of the hotel, not at all secure. But as I dragged my bag up the stairs to the foyer, I did wonder why there wasn't someone there to offer to help (perhaps because it was a smallish bag due to our short stay). However, our room was a major disappointment - literally in the shadow of the Harbour Bridge, it was dark and gloomy. The carpet was stained and the room was totally bland. The grouting in the bathroom was falling out and the toilet was a "vacuum" type like on airplanes, due I guess, to the hotel being built on a wharf. However, I noticed the toilets at the local bar (Bar at the End of the Wharf, {Wharf 4} which was absolutely fabulous had normal plumbing facilities. We had purchased a breakfast package which was okay but the dining room was very small, and crowded. All in all, considering we paid standard rates so it wasn't a bargain deal, it was disappointing and I wouldn't stay there again. Even the Novotel had more charm and that's saying something!!

Room Tip: Choose a room facing the Harbour
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bathurst, Australia
1 review
5 of 5 stars Reviewed April 16, 2013

The location, the staff, the service at the Sebel Pier One Sydney was fantastic!!! Staff were so friendly and nothing was any trouble.

It was a quiet but very central location with spectacular views. Rooms were super clean, modern but still very welcoming and warm.

Would recommend this Motel to anyone, would be great for families as there is inter-connecting rooms and close to major attractions in Sydney eg The Rocks, Ferries to the Zoo etc.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Narellan, Australia
1 review
5 of 5 stars Reviewed April 15, 2013

From stepping out of the car to getting back in at the end of our stay was fantastic.
All the staff were friendly, helpful, polite. Food was fantastic. Room was extremely clean and well laid out.
I can't wait to stay here again.
Thank you to all staff

Room Tip: Waterside room the suite was great
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Faversham, United Kingdom
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 15, 2013

The hotel is situated in the shadow of Sydney Harbour Bridge and is a great place to rest your head for a few days. All the iconic buildings are within easy walking distance, yet the hotel isn't sucked into the 'hurly burly' of city life and is quite quiet and relaxing. The staff were very helpful and pleasant, the room clean and spacious and the food plentiful and tasteful. We stayed for three nights before travelling the east coast of Australia and enjoyed the experience. Money well spent on a hotel that gave us a great start to a brilliant holiday.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 15, 2013

We just spent a lovely night in this wonderful hotel. Lots if positives - from a pillow menu to a yummy buffet breakfast. Breakfast ranged from cereals & yoghurt a to cooked foods and pastries.
The room was spacious and the bathroom just lovely. The bath side is quite high and might be difficult for older people to climb in for the shower - but I did ask & rooms with just a shower are certainly available.
We were in Sydney for my brother's wedding just next door at the wharf restaurant - and being able to walk across a pathway to the hotel at the end if the night was just fantastic. A short stroll to the weekend markets caps if a perfect weekend! :)
The price is very reasonable considering location - rare to find anything of quality under $400 a night in Sydney - so this was great. Valet parking guy was wonderful - and a special thank you to Marsha on the front desk for being so helpful on check in. Great hotel - great experience - not our first time & we will be back. :)

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2013

Second time I have stayed here, love the view and how they have built the hotel in to the original wharf building. Eat in the restaurant for dinner was good an ok price. Was a really enjoyable 10 min walk to Circular Quay , where I caught the train to the airport. Only negative is a little out of the way from things such as King St, and Darling Harbor etc, but still only a short cab ride

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Business Hotel in Sydney
#26 Family Hotel in Sydney
#27 Romantic Hotel in Sydney
#42 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pier One Sydney Harbour, Autograph Collection 4*
Official Description (provided by the hotel):
Pier One Sydney Harbour, Autograph Collection® is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings from the stunning, stylish absolute waterfront Suites through to our Eastern facing Heritage rooms. In the heart of the Rocks our location offers the perfect accommodation base for exploring Sydney or getting friends together for a special event or Sydney wedding. Our on-site restaurant, Front, offers you the ultimate open air dining experience with full panoramic views of Walsh Bay. Guests can also enjoy a drink in style at Front Bar. This luxury hotel in Sydney also offers a smoke-free environment, valet parking, 24-hour security and is pet friendly. ... more   less 
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Also Known As:
Sebel Pier One Sydney Hotel Sydney
Sebel Pier 1 Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One

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