From the second we checked in the staff were rude. The car was valeted with out asking or advising us of the cost. Even at check in she seemed vague and still didn't advise how much valet parking was. We were not happy with the room, the pier on ground level that we overlooked was a public walk way we had NO privacy and we needed to keep our blinds closed at all times which was very disappointing. The rooms are lovely, comfortable and elegant.
We were picking up family early the following morning from a Cruise and had our room service breakfast order on the door well before the cut off time. The following morning we were up early to ensure we had eaten and we ready to leave. Our breakfast didn't arrive and when we looked the room service order was still hanging on our door! When the hotel was advised they did send up our breakfast complimentary, but we were running extremely late.
When they returned the car from Valet parking our after market custom 20 inch rims were damaged and scratched badly. We alerted the hotel manager, who simply told us all he could do was ask the valet!! Of course he denied it and as a result the repair cost us $200. The hotel refunded the cost of valet $35. Overall a poorly managed Hotel that should have better customer service, the staff were full of themselves. We will never valet our car again or alternatively will take photos with the valet next to the car before it is taken.
- Also Known As:
- Sebel Pier 1 Sydney
- Sebel Pier One Sydney Hotel Sydney
- Sebel Pier One Sydney Hotel
- Sebel Pier One Hotel Sydney
- Pier One Sydney
- Sydney Sebel Pier One
- Official Description (provided by the hotel):
- Pier One Sydney Harbour, Autograph Collection® is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings from the stunning, stylish absolute waterfront Suites through to our Eastern facing Heritage rooms. In the heart of the Rocks our location offers the perfect accommodation base for exploring Sydney or getting friends together for a special event or Sydney wedding. Our on-site restaurant, Front, offers you the ultimate open air dining experience with full panoramic views of Walsh Bay. Guests can also enjoy a drink in style at Front Bar. This luxury hotel in Sydney also offers a smoke-free environment, valet parking, 24-hour security and is pet friendly. ... more less
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