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“Luxury with service to match” 5 of 5 stars
Review of The Langham, Sydney

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The Langham, Sydney
5.0 of 5 Hotel   |   89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )   |  
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Ranked #13 of 184 Hotels in Sydney
Beaconsfield, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Luxury with service to match”
5 of 5 stars Reviewed November 1, 2013 via mobile

Fantastic location, beautiful rooms, and amazing service. I stayed a total of 7 nights over 2 weeks with a break between. Upon my return I was welcomed like a seasoned guest and all the staff went out of their way to provide excellent service.
If you stay, make the walk down the street to The Lord Nelson pub. More of a locals pub in the Rocks with great beer and food.

Stayed August 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, November 27, 2013
Dear JulianHolmes,

It is a pleasure to read your delightful comments & we are pleased that you thoroughly enjoyed your stay at The Langham, Sydney!

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to delivering enchanting encounters & exceeding our guests’ expectations. We are happy to hear that you got to make your own special memories.

We look forward to welcoming you back to The Langham, Sydney in the future!

Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,037 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
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English first
London
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 24, 2013

Stayed at the Langham in sydney. The hotel is very very beautiful and has an old world charm. All furnishings are extremely tastefully done with beautiful touches throughout. The staff are very courteous and sensitive to your needs. It's one of the best star hotels I have stayd in. I also used the spa and the gym and they are top notch too. The location of the hotel is great..only 10 min walk from the rocks so great access to all the restaurants and bars. The hotel itself is on the quiet side flanked by beautiful houses and some rooms overlooking the bay. I are in the hotel a few times and the food complements the rest of the things about the hotel. I would love to stay here again

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, October 29, 2013
Dear Wanderlust_Beckons,

It is a pleasure to read your delightful comments & we are pleased that you thoroughly enjoyed your stay at The Langham, Sydney!

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to delivering enchanting encounters & exceeding our guests’ expectations. We are happy to hear that you got to make your own special memories.

The hotel’s location is quite special & gives our guests a residential experience of Sydney & I am glad you have taken advantage of the surroundings.

We look forward to welcoming you back to The Langham, Sydney in the future!

Best Regards,
Sonia Lefevre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 23, 2013

Wonderful 5 star establishment that is dog friendly and made my dog and I feel very welcome and catered for. The service was impeccable and the staff were very attentive. We love staying in luxury and it was so nice to be able to bring my well behaved dog with me and still get exactly the same service and room that I would without him! My dog received special treats, a cute bed and little bowls to use, which made it extra special!

We had a great stay and will definitely be back!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, October 29, 2013
Dear 195Shell,

It is wonderful to hear that you and your dog were made to feel at home in our beautiful hotel. We are certainly proud to be the only pet-friendly accommodation amongst Sydney’s luxury hotels!

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to making our guests experiences truly unforgettable. At Langham, we pride ourselves on knowing our guests & exceeding our guests’ expectations.

Thank you again. We look forward to welcoming you and your four-legged friend back in the future!

Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 22, 2013

The Langham is a classic and impeccably decorated hotel just a short walk to Circular Quay and the Opera House. It is beautifully appointed and the staff is very professional and friendly. My room was large, the bathroom, tremendous.

I didn't eat at the hotel nor use the spa. The gym, though small, had all the right equipment and was not crowded.

Room Tip: Would suggest a room facing the water - mine faced the street and tennis courts.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, October 29, 2013
Dear MomOf2_K,

Thank you for your review. It is wonderful to read your feedback!

We too believe that the hotel exemplifies charm & timeless elegance. We do have a very high standard for both customer service and the overall guest experience which I am glad you got to experience during your stay.

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to making our guests experiences truly memorable.

We look forward to welcoming you back to The Langham, Sydney in the future!

Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
Top Contributor
136 reviews 136 reviews
46 hotel reviews
Reviews in 51 cities Reviews in 51 cities
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed October 21, 2013

Had a lovely relaxing night here staying with my sister in a twin room. Very good service from the checkin to departure. Doorman very helpful with directions and arranging transport. Room service twice and food was delivered very quickly and of very good standard. Beds very comfy and restful, our room overlooked the harbour and we both found it very quiet. Minimal noise heard from the corridor of the hotel as well as from outside. Bathroom excellent with plenty of towels, separate bath and great shower. Internet was included with our room. We needed to attend a function at The Rocks and found it an easy walk with great direction from the dooman. Breakfast was very good with a great choice of foods. The only thing that let breakfast down was our order for tea/coffee was taken as soon as we were seated but didn't arrive until we had completely finished our breakfast and ready to leave. Other diners appeared to get their beverages within a few minutes of being seated and order taken. After 2 reminders to wait staff our drinks were delivered.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, October 29, 2013
Dear GingerRose63,

It is a delight to read your wonderful feedback!

At Langham, we pride ourselves on knowing our guests & building great memories. I am delighted that you left with your own special memories with your sister.
We do have a very high standard for both customer service and the overall guest experience which I am glad you got to experience during your stay.

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to delivering enchanting encounters & I will be sure to pass on your compliments to our front desk team & concierge.
I'm delighted you were able to take advantage of our location; we too think our location is quite special and gives our guests a residential experience of Sydney & The Rocks.

Thank you again. We look forward to welcoming you back in the future!

Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 13, 2013

I was whisked away from Melbourne to Sydney as a surprise for my 30th Birthday. My fiancee booked a night at the Langham for us and it was fantastic. The room was a good size and i love having a King size bed in the room. My favourite feature of the room was actually the shower or should i say SHOWERS! There were 3 different types of shower heads that could be used. I'd never seen that before. The check in desk staff were welcoming and the concierge were also very helpful. I would definitely stay there again.
Also in a great area roughly 10 minute walk from the Rocks which is the best part of Sydney.

Room Tip: Try and get a harbour view
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, October 14, 2013
Dear mwakelingdragon,

Thank you for your review. It is a delight to read your feedback!

We too believe that the hotel exemplifies charm & timeless elegance. We do have a very high standard for both customer service and the overall guest experience which I am glad you got to experience during your stay.

I will be sure to pass on your compliments to our front desk team & concierge team, I am sure they will be pleased to hear they played a part in making your stay a memorable one!

We do hope you had a lovely birthday stay & look forward to welcoming you back to The Langham, Sydney!

Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2013

My only gripe is the pool wasn't open 24 hours a day like the Sebel in Adelaide! ;) lovely room, speakers in the bathroom for music, large, deep tub and choice of shower heads... I wanted to take the bathroom home with me! Thanks for making my birthday one to remember,will definitely be back. Again and again.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, October 14, 2013
Dear CelMer79

Thank you for reviewing your recent stay at The Langham, Sydney. We are delighted to read your wonderful feedback!

At Langham, we pride ourselves on knowing our guests and building great memories. It is wonderful to hear that you leave with your own special memories. I do hope you had the chance to experience the tranquil oasis that is the pool.
Our most regular guests tell us they return to the hotel as they are made to feel like they are at their luxury Sydney home, and I am delighted to hear you had the same homely experience during your stay.

We hope you enjoyed your birthday stay & we look forward to welcoming you back in the near future!

Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham, Sydney

Address: 89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Sydney
#4 Romantic Hotel in Sydney
#7 Family Hotel in Sydney
#7 Business Hotel in Sydney
#11 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Langham, Sydney 5*
Number of rooms: 98
Official Description (provided by the hotel):
Join us at Sydney's most exclusive harbourside address when The Langham, Sydney re-opens its prestigious doors in December, 2014. Nestled in the historic rocks district on famous Kent Street, this beautiful five star haven boasts the largest lead-in guestrooms in Sydney including opening windows, Juliette balconies and our extensive signature terraces. Kent Street enjoys seclusion and privacy, whilst being a five minute stroll through The Rocks to The CBD and all of Sydney's iconic locations. Our signature Pink Taxi is onsite to deliver you to any appointment you need within the CBD, with compliments. Guests will enjoy Western Harbour views from the moment they check-in, with all rooms and suites offering either harbour or city skyline outlooks across Sydney. Our brand new global partner, Wedgwood, joins us for Afternoon Tea when doors re-open December. Afternoon Tea with Wedgwood will now be hosted in our new dedicated afternoon tea space, Palm Court. Channeling pure opulence, expect harbourside views, light drenched spaces and ambience jazz playing in the backdrop, when you take part in this iconic Langham experience. The Langham, Sydney also welcomes a brand new fine dining concept to the hotel. Kent Street Kitchen, led by Parisian trained, Chef de Cuisine, Daniel Rudolph (formerly of est.), Will deliver an immersive culinary encounter with a focus on welcoming guests inside a real-life Chef's kitchen, whilst delivering a true fine dining experience. Kent Street Kitchen will also feature an exclusive Chef's Table experience serving a full degustation menu for special occasions. The Day Spa at The Langham, Sydney will continue to offer relaxation and luxury at the highest level when it comes to personal escape. Our newly designed and extended spa will feature facials, massages and body treatments, as well as advanced skin care treatments from German beauty pioneers, BABOR. The Langham, Sydney's renowned 20m indoor pool, voted Sydney's #1 hotel pool experience, features a star-dappled sky ceiling, meaning guests can swim under the stars, any time of the day or night. ... more   less 
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Also Known As:
Observatory Hotel Sydney

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