I stayed at this hotel a few times with work when it was the observatory and loved it. We came back for a weekend visit and I was disappointed. The new management seem to be cutting corners wherever they can which has turned one of my favourite hotels into something mediocre. I believe it's really the little things which make a hotel 5 star and worth paying for. The langham lacks these, for example; the breakfast is now a hot and cold Buffett whereas previously hot food was ordered from the menu. The juices were no longer freshly squeezed. There was no turn down service and the complimentary water wasn't replaced during our stay. The iPod dock didn't work. The toiletries were cheap and not replaced by housekeeping so we ran out of showergel. We ordered a pot of tea on room service. It took nearly an hour to arrive and then they only bought one cup even though we had ordered for 2. No fruit bowl in the room as was always previously provided. no writing paper or envelopes in the room. I used the reception area toilets upon checkout and they were filthy!
This is still a great building with large rooms and bathrooms in a great location but unfortunately all the cost cutting by the management have really let this hotel down and i think it will only continue to go one way without the special '5 star' touches Disappointed!
- Official Description (provided by the hotel):
- Join us at Sydney's most exclusive harbourside address when The Langham, Sydney re-opens its prestigious doors in December, 2014. Nestled in the historic rocks district on famous Kent Street, this beautiful five star haven boasts the largest lead-in guestrooms in Sydney including opening windows, Juliette balconies and our extensive signature terraces. Kent Street enjoys seclusion and privacy, whilst being a five minute stroll through The Rocks to The CBD and all of Sydney's iconic locations. Our signature Pink Taxi is onsite to deliver you to any appointment you need within the CBD, with compliments. Guests will enjoy Western Harbour views from the moment they check-in, with all rooms and suites offering either harbour or city skyline outlooks across Sydney. Our brand new global partner, Wedgwood, joins us for Afternoon Tea when doors re-open December. Afternoon Tea with Wedgwood will now be hosted in our new dedicated afternoon tea space, Palm Court. Channeling pure opulence, expect harbourside views, light drenched spaces and ambience jazz playing in the backdrop, when you take part in this iconic Langham experience. The Langham, Sydney also welcomes a brand new fine dining concept to the hotel. Kent Street Kitchen, led by Parisian trained, Chef de Cuisine, Daniel Rudolph (formerly of est.), Will deliver an immersive culinary encounter with a focus on welcoming guests inside a real-life Chef's kitchen, whilst delivering a true fine dining experience. Kent Street Kitchen will also feature an exclusive Chef's Table experience serving a full degustation menu for special occasions. The Day Spa at The Langham, Sydney will continue to offer relaxation and luxury at the highest level when it comes to personal escape. Our newly designed and extended spa will feature facials, massages and body treatments, as well as advanced skin care treatments from German beauty pioneers, BABOR. The Langham, Sydney's renowned 20m indoor pool, voted Sydney's #1 hotel pool experience, features a star-dappled sky ceiling, meaning guests can swim under the stars, any time of the day or night. ... more less
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- Also Known As:
- Observatory Hotel Sydney