A special trip for my son (7 yrs) and I was more trying than it had to be due to the rude staff and poorly managed hotel. One button on the phone for 'all services', that is rarely answered. Dated and fading carpet, furniture and amenities. Tiles peeling off the pool and rude check in and day spa staff. Such a shame when it is in such a great location. Hard to believe the room still had a VHS player as its 'entertainment' option. Great area, but next time I'll pay less and go somewhere better.