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“Wonderful stay!” 5 of 5 stars
Review of The Langham, Sydney

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The Langham, Sydney
5.0 of 5 Hotel   |   89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )   |  
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Ranked #10 of 183 hotels in Sydney
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wonderful stay!”
5 of 5 stars Reviewed May 20, 2013

We are Sydneysiders and chose The Langham for a 5 day escape recently.

We decided against some of the corporate and tourist hotels, and chose the Langham for its charm and quiet location. Millers Point is a quiet part of the city, despite being only 5 minutes walk to either Walsh Bay (our favourite) or the Rocks. Circular Quay and the QVB are about a 10 minute walk - really handy.

As well as the classic charm of the building, we appreciated the courteous service from staff - recently we stayed at another well-known Sydney hotel for a shorter escape and staff watched us wheel in our cases but didn't interrupt their obviously private conversation.. not so at the Langham.

As well as the location and superior service,other features we liked were the larger than average room sizes, pool and fitness centre and the Gallileo Restaurant.

Next time we kick back to enjoy our wonderful city we will definitely choose the Langham.. It really is that good.

Room Tip: Our room was a City View and was fine but I would probably consider a Harbour View next time
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, May 26, 2013
Dear Guest,

Thank you for taking time to review your experience at The Langham, Sydney.

It is wonderful to read that your expectations were exceeded and you have a great memory of your time with us.

I am so pleased you were able to enjoy the full experience of our Hotel. I will be sure to pass on your feedback to the relevant departments, I'm sure they will be delighted to hear they played a role in making your stay so special.

We look forward to welcoming you back in the future. Our Tiffin afternoon tea is another delightful indulgence that can't be missed.

Best regards
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,013 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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English first
Newcastle, New South Wales, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2013

Now this is my kind of place!
Fantastic location, right near the heart of Sydney, The Rocks, Darling Harbour and the CBD all within walking distance.
The presentation of this hotel is outstanding and accentuates the historical features of the grand old building.
The room was superbly presented with a bathroom that offered something for everyone, a huge big comfortable bath and a shower with enough room for two!
Without a doubt the most outstanding feature of the stay was the staff. From the moment we pulled up out the front, nothing was too much trouble. Everyone from the parking attendant to the concierge to the baggage attendant appeared happy and smiling. There was a genuineness to their approach which is not often seen and it is a big credit to the entire establishment. A massive thumbs up for making us feel relaxed, comfortable and well looked after.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, May 26, 2013
Dear Trevor,

Thank you for reviewing your recent stay at The Langham, Sydney. We are delighted to read your comments. We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to making our guests experiences truly memorable.

I'm delighted you were able to take advantage of our location, we think this our location is quite special and gives our guests a residential experience of Sydney.

We look forward to welcoming you back in the future!

Sonia Lefevre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2013

The Langham Sydney (formerly the Observatory) is a great hotel. It is my favourite in Sydney and when I am staying on that side of town. Service is excellent, the rooms have wonderful old world charm. Great place.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, May 26, 2013
Dear Ozbatman,

Thank you for taking time to review your stay at The Langham, Sydney.

It is always a delight to hear that you enjoyed your experience at our hotel. Thank you for acknowledging the staff at the hotel. They are a dedicated team committed to ensuring our guests leave with great memories. It sounds like we have achieved this from your recent stay with us.

We look forward to welcoming you back on your next visit to Sydney.

Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2013

Lovely spacious, well appointed rooms. Great pool / gym and spa facilities and reception / concierge were very helpful. It is a little way to walk to town but well worth it for the quiet. Our room even had a water view.This hotel exceeded my expectations.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, May 26, 2013
Dear Guest,

Thank you for taking time to review your experience at The Langham, Sydney.

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to making our guests experiences truly memorable.

I'm pleased you were able to enjoy our Day Spa, it's a serene sanctuary designed to calm and pamper the mind and body and is definitely a favourite among our guests.

We look forward to welcoming you back on your next visit to Sydney.

Best regards
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
qld
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 13, 2013

Wow! A great hotel. Homely but five star homely. Just like home but more luxurious. Staff extremely friendly and helpful. Rooms beautiful and immaculate. The location is terrific.We loved it, an absolute gem.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, May 26, 2013
Dear Valued Guest,

Thank you for your review. It is wonderful to read your feedback!

Our most regular guests tell us they return to the hotel as they are made to feel like they are at their luxury Sydney home, and I am delighted to hear you had the same homely experience during your stay.

Thank you again. We look forward to welcoming you back in the future.

Best regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

The Langham is, by Sydney standards, a small hotel. However the service is big. Spending two days and two nights on business in the hotel meant most services could be tested, and they all passed with flying colors. Restaurant, bar, rooms and meeting facilities and staff were all 5-star. Rooms overlooking the harbour are preferred. The rooms are large, well-appointed and not crammed. They are quite relaxing, which is what I want from a hotel room after a day's work. The only gripe that both me, and my colleagues had, was that due to popularity it was difficult to get check-in early!!

It is in a great location near plenty of bars and restaurants in the historic Rocks area and is close to public transport. Taxis are easier to get here than many other city hotels.

I have stayed in another Langham, Auckland, and must say that this type of property and service seems to be consistent with this group. Very good value for money and I would not hesitate to stay again or to recommend this hotel.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, May 26, 2013
Dear Guest,

Thank you for taking the time to review your recent stay at The Langham, Sydney. We were delighted to read your positive comments about your experience with us.

At Langham, we pride ourselves on knowing our guests and building great memories. It is wonderful to hear that you leave with your own special memories.

We look forward to welcoming you back in the future.

Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KL
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 7, 2013

Stayed here for 2 days for a business trip. The hotel is well located within city which you need to walk about 10 minutes. The room was very spacious with well equip amenities. Bathroom was great with dual shower area, equipped with tv speaker in. The room is very clean and it has its own prestige and class. No public transportation nearby, however restaurants of shops are on walking distances.
The breakfast was alright but not much varieties.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, May 26, 2013
Dear Guest,

Thank you for taking time to review your experience at The Langham, Sydney.

It is wonderful to read that your expectations were exceeded and you have a great memory of your time with us.

We look forward to welcoming you back on your next visit to Sydney.

Best regards
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Langham, Sydney

Address: 89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Location: Australia > New South Wales > Sydney
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Sydney
#4 Romantic Hotel in Sydney
#7 Family Hotel in Sydney
#7 Business Hotel in Sydney
#10 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Langham, Sydney 5*
Official Description (provided by the hotel):
In the heart of Sydney, experience Australia’s most awarded Hotel, where boutique luxury is assured and personalised service unsurpassed. The Observatory Hotel is the ideal base from which to work and explore Sydney Australia's most vibrant city. Superbly located near Sydney's historic Rocks and central business district, nestled near the vibrant harbour and the world famous Sydney Harbour Bridge, this is an enviable location close to the bustling heart of the city. ... more   less 
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Also Known As:
Observatory Hotel Sydney

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