Fortunate enough to be upgraded to a suite on check in. We did have a problem with the sofa bed but it was fixed while we were out for the evening in the quiet, efficient manner that you find with the staff at Langham Hotels. This is the old Observatory Hotel re-branded as a Langham and it has that old world comfort in the furnishings and room sizes. The only grizzle I would have is that the breakfast room is too small. We had to wait 20 minutes for a table. The selection is good and the service excellent.