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“Must stay hotel!” 5 of 5 stars
Review of The Langham, Sydney

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The Langham, Sydney
5.0 of 5 Hotel   |   89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )   |  
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Ranked #13 of 184 Hotels in Sydney
Goulburn, New South Wales, Australia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Must stay hotel!”
5 of 5 stars Reviewed March 18, 2013

From the moment you arrive till the minute you leave, you will love the luxury and elegance of the Langham. The Langham itself is beautiful, very elegant, stylish and beautiful. On entering there is a beautiful scent of fresh flowers, and the surroundings are beautiful, plenty of places to sit and enjoy the peace and quiet. The staff are just lovely, they are so genuine and caring, so very willing to do anything to make sure your stay is everything you want, and they genuinely seemed intent on making sure your stay is fantastic. We have stayed in other Sydney hotels, of lesser rating, where staff have been quite aloof and condescending, intimidating even, so it was extremely refreshing to stay somewhere where you were made to feel welcome and at home. Our room was huge, again, very luxurious and beautiful. The bed is huge and so very, very comfortable. The bathroom is gorgeous, loved the bath and there were even bath salts to use. Breakfast was lovely, quiet and peaceful, great food and coffee, wonderful service, and able to linger as long as you like.The hotel is beautiful, serene and luxurious, and the lovely, attentive staff complement it so well. The price was not that much different than other Sydney hotels we have stayed at, but the difference in the experience we had was massive. We will definitely be returning again and we would recommend everyone stay at the Langham, you will not be disappointed.

Room Tip: Our room was a basic room overlooking the street, but it was fine - large and little to no noise fr...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, March 19, 2013
Dear Diane,

Thank you for taking the time to review your recent stay at The Langham, Sydney. We were delighted to read your positive comments about your experience with us.

At Langham, we pride ourselves on knowing our guests and building great memories. It is wonderful to hear that you leave with your own special memories.

I will be sure to share your feedback with the rest of the team, they will be pleased to hear they each played a part in making your stay special.

We look forward to welcoming you back in the future.

Sonia Lefevre
General Manager
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1,036 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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English first
Tamworth, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 17, 2013

From the moment you arrive it is like coming home, a warm welcome that makes you feel at ease and everything is OK no matter what. We were looked after by staff who really wanted to be of service and help. The check in easy and a surprise upgrade, the beautiful room, cleanliness, facilities, what a treat, I have recommend to many family and friends already and can't wait till we stay again. Thank you

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, March 19, 2013
Dear Jody,

Thank you for taking time to review your experience at The Langham, Sydney.

It is wonderful to read that your expectations were exceeded and you have a great memory of your time with us.

We look forward to welcoming you back in the future.

Best regards
Sonia Lefevre
General Manager
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Lismore, New South Wales, Australia
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 17, 2013

The Langham is simply a superb hotel. The staff are wonderful, the location superb and the building itself has a unique charm. It's an older building and has some signs of wear but that's probably part of the charm.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, March 19, 2013
Dear David,

Thank you for taking time to review your stay at The Langham, Sydney.

It is always a delight to hear that you enjoyed your experience at our hotel. Thank you for acknowledging the staff at the hotel. They are a dedicated team committed to ensuring our guests leave with great memories. It sounds like we have achieved this from your recent stay with us.

We look forward to welcoming you back on your next visit to Sydney.

Sonia Lefevre
General Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 17, 2013 via mobile

We loved our stay here. The hotel staff were extremely accommodating when they moved us from a smoking to a non-smoking room. The pool was very relaxing even though it was indoors the water was the perfect temperature. The rooms are very large and comfortable. Even though there is no view of the opera house or bridge, like some other hotels in Sydney, I would stay here over the four seasons(which we did stay in for 2 nights as well). The only negative was the breakfast. It was expensive and the buffet was lacking selection.

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, March 19, 2013
Dear Guest,

Thank you for taking time to review your recent stay at The Langham, Sydney.

We do have very high standard for both customer service and our overall guest experience, and I am pleased to hear your experience exceeded your expectations.

At 49m², our Grand Langham Rooms are the largest standard rooms in Sydney, ensuring our guests every comfort, and I am delighted to hear was the case during your stay.

We look forward to welcoming you back on your next visit to Sydney!

Sonia Lefevre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
49 reviews 49 reviews
49 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 17, 2013

I stayed here for a couple of nights for the first time and must say for an older hotel I quite enjoyed it. It's located just behind the Rocks and my room had a nice view over the Darling Harbour side of the city.

Likes
- Fantastic staff who were friendly and helpful without exception. I find Australian hotels tend to have fairly average service so this is something truly unique.
- Huge room and bathroom.
- Hotel is a nice short walk away from the Rocks and there's a park across the road if you need some outdoor space
- Beautiful indoor pool
- The gym while small has an excellent range of free weights
- My room had a small balcony

Dislikes
- The hotel has been well looked after but is beginning to show it's age in places and is in need of a renovation (which I understand is upcoming). I can't remember the last time I saw a VCR but there was one in my room!

Overall with a bit of a makeover this hotel will be a place to remember and I can't make to come back when it's done.

FHR benefits
- Room Upgrade (not mentioned or given)
- Afternoon Tea for Two (not used)
- Daily Continental Breakfast (small range but very good quality)
- Late Check-out (not used)

1865 Voyager benefits
- Nothing received not even a morning newspaper other than the complimentary internet. Perhaps an area to work on for this property.

Room Tip: Ask for the harbourside rather than ones facing the road
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, March 19, 2013
Dear valued guest,

Thank you for reviewing your recent stay at The Langham, Sydney. We are delighted to read your comments.

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to making our guests experiences truly memorable.

I am glad you were able to take advantage of our Day Spa and Health Club. These facilities are a favourite among our guests. I am also pleased to announce we are updating our gym equipment in the Health Club later this year.

We look forward to welcoming you back on your next visit to Sydney.

Wishing you a delightful day,

Sonia Lefevre
General Manager
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Melbourne, Australia
1 review
5 of 5 stars Reviewed March 16, 2013

I have stayed at almost all the 5 star hotels in Sydney over the years but nothing comes close to the relaxed elegance and charm of the Langham. From the moment I walked in the door I was conscious of a delicate fresh scent, the softness of the lighting and the elegant comfort of classic furnishings, which make you feel as though you are both at home and somewhere special. The service was professional and clearly the staff take great pride in this professionalism. After a long day I walked into my room to find a proper turn down including soft slippers at the foot of the bed and a spacious and softly lit welcoming room. I had to go out but I did not want to leave. And it was peaceful, which is quite an achievement in the Rocks. I woke early to take a swim in the beautiful pool then headed for breakfast. It was such a civilised breakfast, busy but hushed, delicious fresh fruit, gluten free possibilities and the ambience of a intimate European hotel frequented by regular visitors. Overall, it felt like a superbly run hotel focused on old school service. I have never written a review before but felt moved to this time because the experience was way above expectation.

Room Tip: I had a basic room but it still impressed. I was in room 123.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, March 19, 2013
Dear Guest,

Thank you for your review. It is wonderful to read your feedback!

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to making our guests experiences truly memorable. Our most regular guests tell us they return to the hotel as they are made to feel like they are at their luxury Sydney home, and I am delighted to hear you had the same homely experience during your stay.

Thank you again. We look forward to welcoming you back in the future.

Best regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 15, 2013

We booked the Observatory Hotel (now the Langham) over the internet almost 12 months prior to our holiday including the pick-up from the airport. The driver was there to greet us and was very friendly and reliable.

On arrival at the hotel, (early in the morning, about 7:00 am, after flying from London via Singapore without a break), we were so happy that we were able to check straight into our room. This had been arranged by booking the room for the Sunday night and ensuring that the hotel knew we would be arriving late (Monday morning). (This may sound simple, but the last time we stayed at the Shangri-La, Sydney with the same arrangements, but they were told by our travel agents that we would be arriving early (i.e. early in the morning) and the hotel had us as a no-show for the first night, even though we had paid for the room, and we could not check-in on our arrival!)

Reception staff were very courteous and helpful, our luggage was brought up to the room very quickly and the room was beautiful. We had a basic room and were placed at the front of the hotel. This is not a huge high rise building, just three stories in height, so the view from our room was nothing to write home about but we had a little balcony that enabled us to sit out in the evening and watch the world go by in this fairly quiet area of The Rocks.

Fabulous huge bathroom with separate shower and bath and a well fitted bedroom with loads of room. We only had one comfy chair but we had two high back chairs that we could take out onto the balcony.

The concierge was very helpful recommending restaurants and showing us the route to walk for our excursion pick-up etc.

The friendliness, olde world charm, smallness and service excelled our expectations and this is certainly the best hotel we have stayed at in Sydney after three visits.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, March 19, 2013
Dear Guest,

Thank you for taking time to review your experience at The Langham, Sydney.

It is wonderful to read that your expectations were exceeded and you have a great memory of your time with us.

We look forward to welcoming you back in the future. Our Tiffin afternoon tea is another delightful indulgence that can't be missed.

Best regards
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham, Sydney

Address: 89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Sydney
#4 Spa Hotel in Sydney
#7 Business Hotel in Sydney
#7 Family Hotel in Sydney
#11 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Langham, Sydney 5*
Number of rooms: 98
Official Description (provided by the hotel):
Join us at Sydney's most exclusive harbourside address when The Langham, Sydney re-opens its prestigious doors in December, 2014. Nestled in the historic rocks district on famous Kent Street, this beautiful five star haven boasts the largest lead-in guestrooms in Sydney including opening windows, Juliette balconies and our extensive signature terraces. Kent Street enjoys seclusion and privacy, whilst being a five minute stroll through The Rocks to The CBD and all of Sydney's iconic locations. Our signature Pink Taxi is onsite to deliver you to any appointment you need within the CBD, with compliments. Guests will enjoy Western Harbour views from the moment they check-in, with all rooms and suites offering either harbour or city skyline outlooks across Sydney. Our brand new global partner, Wedgwood, joins us for Afternoon Tea when doors re-open December. Afternoon Tea with Wedgwood will now be hosted in our new dedicated afternoon tea space, Palm Court. Channeling pure opulence, expect harbourside views, light drenched spaces and ambience jazz playing in the backdrop, when you take part in this iconic Langham experience. The Langham, Sydney also welcomes a brand new fine dining concept to the hotel. Kent Street Kitchen, led by Parisian trained, Chef de Cuisine, Daniel Rudolph (formerly of est.), Will deliver an immersive culinary encounter with a focus on welcoming guests inside a real-life Chef's kitchen, whilst delivering a true fine dining experience. Kent Street Kitchen will also feature an exclusive Chef's Table experience serving a full degustation menu for special occasions. The Day Spa at The Langham, Sydney will continue to offer relaxation and luxury at the highest level when it comes to personal escape. Our newly designed and extended spa will feature facials, massages and body treatments, as well as advanced skin care treatments from German beauty pioneers, BABOR. The Langham, Sydney's renowned 20m indoor pool, voted Sydney's #1 hotel pool experience, features a star-dappled sky ceiling, meaning guests can swim under the stars, any time of the day or night. ... more   less 
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Also Known As:
Observatory Hotel Sydney

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