We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 187 Sydney hotels

The Langham, Sydney: Traveler Reviews

5.0 of 5
89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Hotel packages
Hotel amenities
Special Offer
Staycation Perfection
The Langham, Sydney
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Travelocity Booking.com CheapTickets.com
and 10 more sites!
88%
Ranked #8 of 187 hotels in Sydney
Most recent review
5 of 5 stars Reviewed March 18, 2013
Dianne W Goulburn, New South Wales, Australia
Write a Review

781 reviews from our community

Traveler rating
    562
    127
    47
    17
    28
See reviews for
Families
86
 
Couples
439
 
Solo
43
 
Business
116
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Goulburn, New South Wales, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Must stay hotel!”
5 of 5 stars Reviewed March 18, 2013

From the moment you arrive till the minute you leave, you will love the luxury and elegance of the Langham. The Langham itself is beautiful, very elegant, stylish and beautiful. On entering there is a beautiful scent of fresh flowers, and the surroundings are beautiful, plenty of places to sit and enjoy the peace and quiet. The staff are just lovely, they are so genuine and caring, so very willing to do anything to make sure your stay is everything you want, and they genuinely seemed intent on making sure your stay is fantastic. We have stayed in other Sydney hotels, of lesser rating, where staff have been quite aloof and condescending, intimidating even, so it was extremely refreshing to stay somewhere where you were made to feel welcome and at home. Our room was huge, again, very luxurious and beautiful. The bed is huge and so very, very comfortable. The bathroom is gorgeous, loved the bath and there were even bath salts to use. Breakfast was lovely, quiet and peaceful, great food and coffee, wonderful service, and able to linger as long as you like.The hotel is beautiful, serene and luxurious, and the lovely, attentive staff complement it so well. The price was not that much different than other Sydney hotels we have stayed at, but the difference in the experience we had was massive. We will definitely be returning again and we would recommend everyone stay at the Langham, you will not be disappointed.

Room Tip: Our room was a basic room overlooking the street, but it was fine - large and little to no noise fr...
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Dianne W for Sydney
Ask Dianne W about The Langham, Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review
March 19, 2013
Dear Diane,

Thank you for taking the time to review your recent stay at The Langham, Sydney. We were delighted to read your positive comments about your experience with us.

At Langham, we pride ourselves on knowing our guests and building great memories. It is wonderful to hear that you leave with your own special memories.

I will be sure to share your feedback with the rest of the team, they will be pleased to hear they each played a part in making your stay special.

We look forward to welcoming you back in the future.

Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, Australia
1 review
“I Love The Langham, Sydney”
5 of 5 stars Reviewed March 17, 2013

From the moment you arrive it is like coming home, a warm welcome that makes you feel at ease and everything is OK no matter what. We were looked after by staff who really wanted to be of service and help. The check in easy and a surprise upgrade, the beautiful room, cleanliness, facilities, what a treat, I have recommend to many family and friends already and can't wait till we stay again. Thank you

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
Ask Jody487 about The Langham, Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review
March 19, 2013
Dear Jody,

Thank you for taking time to review your experience at The Langham, Sydney.

It is wonderful to read that your expectations were exceeded and you have a great memory of your time with us.

We look forward to welcoming you back in the future.

Best regards
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lismore, New South Wales, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Great Staff and Location”
5 of 5 stars Reviewed March 17, 2013

The Langham is simply a superb hotel. The staff are wonderful, the location superb and the building itself has a unique charm. It's an older building and has some signs of wear but that's probably part of the charm.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask David F about The Langham, Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review
March 19, 2013
Dear David,

Thank you for taking time to review your stay at The Langham, Sydney.

It is always a delight to hear that you enjoyed your experience at our hotel. Thank you for acknowledging the staff at the hotel. They are a dedicated team committed to ensuring our guests leave with great memories. It sounds like we have achieved this from your recent stay with us.

We look forward to welcoming you back on your next visit to Sydney.

Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Excellent, large rooms!”
5 of 5 stars Reviewed March 17, 2013 via mobile

We loved our stay here. The hotel staff were extremely accommodating when they moved us from a smoking to a non-smoking room. The pool was very relaxing even though it was indoors the water was the perfect temperature. The rooms are very large and comfortable. Even though there is no view of the opera house or bridge, like some other hotels in Sydney, I would stay here over the four seasons(which we did stay in for 2 nights as well). The only negative was the breakfast. It was expensive and the buffet was lacking selection.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
Ask culturelove80 about The Langham, Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review
March 19, 2013
Dear Guest,

Thank you for taking time to review your recent stay at The Langham, Sydney.

We do have very high standard for both customer service and our overall guest experience, and I am pleased to hear your experience exceeded your expectations.

At 49m², our Grand Langham Rooms are the largest standard rooms in Sydney, ensuring our guests every comfort, and I am delighted to hear was the case during your stay.

We look forward to welcoming you back on your next visit to Sydney!

Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
52 reviews 52 reviews
52 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
“Good property with great Staff”
4 of 5 stars Reviewed March 17, 2013

I stayed here for a couple of nights for the first time and must say for an older hotel I quite enjoyed it. It's located just behind the Rocks and my room had a nice view over the Darling Harbour side of the city.

Likes
- Fantastic staff who were friendly and helpful without exception. I find Australian hotels tend to have fairly average service so this is something truly unique.
- Huge room and bathroom.
- Hotel is a nice short walk away from the Rocks and there's a park across the road if you need some outdoor space
- Beautiful indoor pool
- The gym while small has an excellent range of free weights
- My room had a small balcony

Dislikes
- The hotel has been well looked after but is beginning to show it's age in places and is in need of a renovation (which I understand is upcoming). I can't remember the last time I saw a VCR but there was one in my room!

Overall with a bit of a makeover this hotel will be a place to remember and I can't make to come back when it's done.

FHR benefits
- Room Upgrade (not mentioned or given)
- Afternoon Tea for Two (not used)
- Daily Continental Breakfast (small range but very good quality)
- Late Check-out (not used)

1865 Voyager benefits
- Nothing received not even a morning newspaper other than the complimentary internet. Perhaps an area to work on for this property.

Room Tip: Ask for the harbourside rather than ones facing the road
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by splatnz for Sydney
Ask splatnz about The Langham, Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review
March 19, 2013
Dear valued guest,

Thank you for reviewing your recent stay at The Langham, Sydney. We are delighted to read your comments.

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to making our guests experiences truly memorable.

I am glad you were able to take advantage of our Day Spa and Health Club. These facilities are a favourite among our guests. I am also pleased to announce we are updating our gym equipment in the Health Club later this year.

We look forward to welcoming you back on your next visit to Sydney.

Wishing you a delightful day,

Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
The Langham, Sydney
Check-in Check-in Check-out Check-out
 
 
Meriton Serviced Apartments Campbell Street
Great value on a similar hotel
Sydney, New South Wales
4.5 of 5 stars 814 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Sydney
Trendy
The Westin Sydney
The Westin Sydney 4.5 of 5 stars 1,274 reviews
Family-friendly
Simpsons of Potts Point Hotel
Simpsons of Potts Point Hotel 4.5 of 5 stars 608 reviews
Luxury
Quay West Suites Sydney
Quay West Suites Sydney 4.5 of 5 stars 456 reviews
Good for business
Crowne Plaza Hotel Coogee Beach - Sydney
Crowne Plaza Hotel Coogee Beach ... 4.0 of 5 stars 309 reviews
Show Prices ABS:HotelCheckRates-d256659?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d257312?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d256624?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d255383?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Sydney hotels
Meriton Serviced Apartments Camp... 4.5 of 5 stars 814 reviews Pullman Quay Grand Sydney Harbou... 4.5 of 5 stars 495 reviews Radisson Blu Plaza Hotel Sydney 4.5 of 5 stars 1,075 reviews Sir Stamford at Circular Quay Ho... 4.5 of 5 stars 715 reviews
Show Prices ABS:HotelCheckRates-d2183915?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256622?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256629?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256639?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 187 hotels in Sydney, ranked by popularity

Been to The Langham, Sydney? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Langham, Sydney

Also Known As:
Observatory Hotel Sydney
Address: 89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Phone Number:
Region: Australia > New South Wales > Sydney
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Sydney
#7 Luxury Hotels in Sydney
#7 Family Hotels in Sydney
#8 Business Hotels in Sydney
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
In the heart of Sydney, experience Australia’s most awarded Hotel, where boutique luxury is assured and personalised service unsurpassed. The Observatory Hotel is the ideal base from which to work and explore Sydney Australia's most vibrant city. Superbly located near Sydney's historic Rocks and central business district, nestled near the vibrant harbour and the world famous Sydney Harbour Bridge, this is an enviable location close to the bustling heart of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Cheap Tickets, Splendia, Agoda, Otel, Jetsetter, Venere, Olotels, Priceline, Expedia, HotelsClick and Hotels.com so you can book your The Langham, Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Langham, Sydney, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Langham, Sydney
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices