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“Beautiful” 5 of 5 stars
Review of The Langham, Sydney

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The Langham, Sydney
5.0 of 5 Hotel   |   89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )   |  
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Ranked #14 of 185 Hotels in Sydney
Certificate of Excellence 2014
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Beautiful”
5 of 5 stars Reviewed December 28, 2012 via mobile

The staff were very friendly and welcoming
The rooms are spacious
The bathrooms are gorgeous
The housekeeping staff are very polite and perfect everything from making your bed twice daily, tidying the bathroom, stocking guest amenities to placing your slippers by your bedside and providing complementary bottled water for the evening!!!
The pool is stunning and the balcony view is breath taking.
One complaint is the Resturant downstairs, if your starving then I suggest you go else wear as the portions are small, there isn't a big menu selection and it is pricey.. My partner ordered room service straight after the meal.
Overall we have enjoyed our stay and would definately return. Most enjoyable and relaxing stay.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 30, 2012
Dear Guest

Thank you for your review of The Langham, Sydney.

We pride ourselves at Langham Hotels on building great memories for our guests and it certainly sounds like you have a wonderful memory of your time with us.

I will be sure to pass your feedback regarding your meal at the hotel to our kitchen team.

We look forward to welcoming you back on your next visit to Sydney!

Kind regards,
Sonia Lefevre
General Manager
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1,061 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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Australia
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 26, 2012 via mobile

My boyfriend and I stayed for a night as a pre-Christmas treat and mainly to have some spa treatments. We both had a 1 1/2 hr massage and I had a facial. My therapist was very ordinary and did not give an effective treatment for either which was very disappointing given the cost. I left written feedback on check out and asked to be contacted but never heard from the hotel. There are many good 5* spas in Sydney so I am happy to take my business elsewhere but was surprised they didn't want constructive feedback from a guest.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gisborne, New Zealand
Top Contributor
68 reviews 68 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 25, 2012

We have loved staying at the Langham in Auckland and Melbourne. Their staff actually seem happy to be there and want to help make your stay enjoyable. Walking in is like entering a calm haven. Happy to say its the same at the Langham in Sydney. The hotel is in a great location, only 5 min walk to the Rocks. The hotel is due for a refit ( mid or late 2013 apparently) and some of the decor is a bit dated. However it still retains a sense of style and charm. We look forward to visiting again after the refit. Oh... And when the concierge says he doesn't recommend the airport shuttle, listen to him!! Wise chap....

Room Tip: Ask for one looking out over the harbour
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 30, 2012
Dear Guest,

Thank you for your feedback from your recent stay at The Langham, Sydney.

We are delighted to hear that you enjoyed your experience with us as much as your past experiences in Auckland and Melbourne.

Like our sister hotels, we have a wonderful team of staff at The Langham, Sydney. They are dedicated to making our guests experiences truly memorable.

We look forward to welcoming you back in the future.

Best regards,
Craig
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New York City, New York
Top Contributor
69 reviews 69 reviews
47 hotel reviews
Reviews in 43 cities Reviews in 43 cities
381 helpful votes 381 helpful votes
1 of 5 stars Reviewed December 24, 2012

Ok -- I stay in a lot of hotels and that makes me really objective about the properties I stay in. I have seen all there is to see in terms of fancy marble counters with gilded edge-work. I've tasted the best food and felt the softest linens.. You could say I'm a bit travel hardened - some would say jaded.. but nothing has ever happened to me such as that, which happened on my arrival here.

We flew privately from Singapore to Sydney by way of Ayer's Rock.. (Ayers is lovely for a 3 hour daytrip btw) we landed late and headed to the Langham (formerly the Observatory). On check-in there was a very gracious Indian night manager named Bhavin who helped us to our room.

We checked into the Presidential Suite (in additional 2 bedroom configuration) of this lovely older low rise property with comforting finishings which reminded us of the Peninsula in Beverly Hills. No sooner had the bags hit the ground in the adjoining children's room than a large cockroach was spotted on the floor. Bhavin dutifully exterminated the insect and after a chuckle we moved on. Cockroaches are a part of life in the tropics and you can't get too hung up on them.

Well in the next 10 minutes 2 more roaches appeared.. then 3 more.. then 2 more. Soon the children are screaming and think they're living a movie scene from "Men in Black" as roaches are scurrying from all corners. Without embelishment, I have never to this day seen anything like it anywhere.

We're exhausted because its late.. the kids soon pass out on the couch.. The children's mother and I retire to the cross-living master room, and the bed is "wet". Not humid, not damp, but borderline "wet".. we try to tuft the comforter, we try to shake the feeling but neither of us can sleep.. Then we start having trouble breathing.. wheezing and plugged noses. An hour into our stay (at 3am) we've gotten up, booked a room (any room available during christmas without a reservation) at another property, and we're packing to leave. We spent 1.5 hours in the suite.

The hotel staff were most gracious and understanding about the circumstances.. they helped us remove our bags and we tipped them well for their trouble. They told us that they too saw the offending insects, (which continued to spill from the wall till we left). The moisture was pronounced and the whole experience left us feeling poltergeist/twilight-zone like. There is no way to describe it - but suffice it to say that the Presidential Suite of this hotel was extremely "wet" and roach-infested during our December 2012 arrival.

I booked this hotel based entirely on the 600 trip advisor ratings we read and have honestly - truly now - "NEVER" experienced anything like this in a hotel stay.

The service during our short time was perfect and flawless and we thank the building managers and staff for permitting us to leave the property without charge, and acknowledging the gravity/severity of what is surely a one-off oddball experience in an otherwise lovely property. Can't fault the people. The property here was possessed.

Room Tip: I had a bad one-off experience on the 3rd floor presidential suite, which was very "wet"...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 30, 2012
Dear Guest,

Thank you for reviewing your experience at The Langham, Sydney.

Further to the follow up correspondence we have had in the past few days, we were very suprised to hear of your experience in The Observatory Suite. This is the first time that we have heard this experience from a guest of the hotel.

Yes, cockroaches are a part of life in the tropics and particularly during the hot and humid summer weather, the flying coachroaches are plentiful in Sydney. Our only thoughts is that these most unwelcome of guests came in through some of the terraces on the 3rd floor or balconies. This is a possible explanation as we do maintain a strict pest control schedule here at the hotel and the highest standards of cleanliness.

I do hope that despite this, you may come and experience The Langham, Sydney in the future. The experience that you had with our staff in the short time is a reflection of the wonderful service that we offer here at The Langham, Sydney.

Best regards,
Sonia Lefevre
General Manager
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Sydney
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 23, 2012 via mobile

This is a simply stunning hotel in Sydney. The spa experience was simply divine (be us to enjoy the pool, sauna, steam room & jacuzzi before your treatment!). The room was beautifully designed, equipped and laid out. Fluffy slippers the best in the world!! Hard to fault this place.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 30, 2012
Dear JenJen,

Thank you for taking time to review your experience at The Day Spa.

It is wonderful to read that your expectations were exceeded and you have a great memory of your time with us.

We look forward to welcoming you back in the future. Our Tiffin afternoon tea is another delightful indulgence that can't be missed.

Best regards
Sonia Lefevre
General Manager
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Top Contributor
154 reviews 154 reviews
56 hotel reviews
Reviews in 66 cities Reviews in 66 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed December 23, 2012 via mobile

I have used the hotel for many years largely because it has the best pool of any sydney hotel. It recently changed to the Langham group. The WiFi has always been problematic and needs to be made easier to access. The staffing levels seem to be a great deal lighter. Calls to reception ring out and getting a bell man can be difficult. It is a great hotel and those who like it hope the adjustment will work.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 30, 2012
Dear Tom H,

Thank you for your review of The Langham, Sydney.

The hotel was rebranded to Langham from The Observatory Hotel on the 8th August. At the time of the purchase of the hotel, we installed wireless routers in each room as the building did not have WIFI only hard wired internet. By the end of January 2013, we will offer a wonderful new WIFI solution with much quicker speeds and greater service. In addition we will offer new IPTV which will give our guests a much greater in room entertainment experience. These are welcome changes which we know that our guests will truly enjoy.

We look forward to welcoming you back to The Langham,Sydney.

Best regards,
Sonia Lefevre
General Manager
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Perth, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 19, 2012

Myself, my husband and our 11 month old son recently stayed at Langham in Sydney for 4 nights. The hotel was very well located, a short walk to the Rocks and ferries and also just a short walk to the Wynyard train station. Our room was huge - with a massive, very well appointed bathroom.

However what makes this hotel stand out from others in Sydney (and I have stayed at many!!!) was the service/ staff. From the front door staff, to the reception staff to the cleaners - everyone we out of their way to make us feel welcome and very comfortable. Often staying in 5 star hotels with young children is made difficult by rude staff - this was certainly not the case for this hotel.

We were in Sydney for work and few days holiday and found this hotel to be perfect. We will certainly visit again and strongly recommend this hotel.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 30, 2012
Dear Guest,

Thank you for your review. It is wonderful to read your feedback!

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to making our guests experiences truly memorable. Our most regular guests tell us they return to the hotel as they are made to feel like they are at their luxury Sydney home. And we love to welcome our junior guests to the hotel!

Thank you again. We look forward to welcoming you back in the future.

Best regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham, Sydney

Address: 89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Sydney
#4 Romantic Hotel in Sydney
#7 Family Hotel in Sydney
#7 Business Hotel in Sydney
#12 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Langham, Sydney 5*
Number of rooms: 98
Official Description (provided by the hotel):
Join us at Sydney's newest and most exclusive harbourside address, The Langham, Sydney. Nestled in the historic rocks district, on famous Kent Street, this beautiful five star retreat which has recently undergone a grand transformation and multi-million dollar redevelopment, boasts the largest guestrooms in the city. All featuring opening windows, Juliette balconies and/or signature terraces, a focus remains on a grand residence experience for all guests. Kent Street enjoys seclusion and privacy, whilst being a five minute stroll through The Rocks to The CBD and all of Sydney's iconic locations. Our signature Pink Taxi is onsite to deliver you to any appointment you need within the CBD, with compliments. Guests are treated to Western Harbour views from the moment they check-in, with all rooms and suites offering either Western Harbour or city skyline outlooks across Sydney. Our brand new global partner, Wedgwood, joins us for Afternoon Tea. Afternoon Tea with Wedgwood is now be hosted in our new dedicated afternoon tea space, Palm Court. Channelling pure opulence, expect harbourside views, light drenched spaces and ambience jazz playing in the backdrop, when you take part in this iconic Langham experience. As the sunsets over Palm Court, jazz and mixology come together to create a gastronomical tasting experience like no other. Whether it be for a quiet pre-dinner drink or lavish cocktails chilled with liquid nitrogen and tasting plates to accompany, Palm Court by night is an experience of its own. The Langham, Sydney also welcomes a brand new dining concept to the hotel in 2015. Kent Street Kitchen, led by Parisian trained, Chef de Cuisine, Daniel Rudolph (formerly of est.) Delivers old world techniques combined with fresh, modern twists. The restaurant itself has a strong focus on ambience, European jazz mixes and old school service. Kent Street Kitchen also features an exclusive Chef's Table in the middle of the restaurant, serving a full degustation menu, on a 3 metre white marble table. This impressive offering is set each evening with a beautiful dinner setting, glassware, silver candelabra and an ever-changing floral design. The Day Spa at The Langham, Sydney continues to offer relaxation and luxury at the highest level when it comes to personal escape. Our newly designed and extended spa features facials, massages and body treatments, as well as advanced skin care treatments from German beauty pioneers, BABOR, exclusive Blue Mountains based IKOU and our new exciting partner, Aromatherapy Associates. The Langham, Sydney's renowned 20m indoor pool, voted Sydney's #1 hotel pool experience at the end of 2014, features a star-dappled sky ceiling, meaning guests can swim under the stars, any time of the day or night. With a strong focus on luxury local experiences, The Langham, Sydney also offers private butler tennis afternoons on our cityscape court, elegant boxed take-away picnics, sunset sailing experiences, unique terrace dinners and cocktail tastings plus local touring experiences utilising our pink Langham bikes or Pink London Taxi. Modern Luxury and attention to detail, like Sydney has never experienced. Please, join us. ... more   less 
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Also Known As:
Observatory Hotel Sydney

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