My boyfriend and I stayed for a night as a pre-Christmas treat and mainly to have some spa treatments. We both had a 1 1/2 hr massage and I had a facial. My therapist was very ordinary and did not give an effective treatment for either which was very disappointing given the cost. I left written feedback on check out and asked to be contacted but never heard from the hotel. There are many good 5* spas in Sydney so I am happy to take my business elsewhere but was surprised they didn't want constructive feedback from a guest.

We have loved staying at the Langham in Auckland and Melbourne. Their staff actually seem happy to be there and want to help make your stay enjoyable. Walking in is like entering a calm haven. Happy to say its the same at the Langham in Sydney. The hotel is in a great location, only 5 min walk to the Rocks. The hotel is due for a refit ( mid or late 2013 apparently) and some of the decor is a bit dated. However it still retains a sense of style and charm. We look forward to visiting again after the refit. Oh... And when the concierge says he doesn't recommend the airport shuttle, listen to him!! Wise chap....

Ok -- I stay in a lot of hotels and that makes me really objective about the properties I stay in. I have seen all there is to see in terms of fancy marble counters with gilded edge-work. I've tasted the best food and felt the softest linens.. You could say I'm a bit travel hardened - some would say jaded.. but nothing has ever happened to me such as that, which happened on my arrival here.

We flew privately from Singapore to Sydney by way of Ayer's Rock.. (Ayers is lovely for a 3 hour daytrip btw) we landed late and headed to the Langham (formerly the Observatory). On check-in there was a very gracious Indian night manager named Bhavin who helped us to our room.

We checked into the Presidential Suite (in additional 2 bedroom configuration) of this lovely older low rise property with comforting finishings which reminded us of the Peninsula in Beverly Hills. No sooner had the bags hit the ground in the adjoining children's room than a large cockroach was spotted on the floor. Bhavin dutifully exterminated the insect and after a chuckle we moved on. Cockroaches are a part of life in the tropics and you can't get too hung up on them.

Well in the next 10 minutes 2 more roaches appeared.. then 3 more.. then 2 more. Soon the children are screaming and think they're living a movie scene from "Men in Black" as roaches are scurrying from all corners. Without embelishment, I have never to this day seen anything like it anywhere.

We're exhausted because its late.. the kids soon pass out on the couch.. The children's mother and I retire to the cross-living master room, and the bed is "wet". Not humid, not damp, but borderline "wet".. we try to tuft the comforter, we try to shake the feeling but neither of us can sleep.. Then we start having trouble breathing.. wheezing and plugged noses. An hour into our stay (at 3am) we've gotten up, booked a room (any room available during christmas without a reservation) at another property, and we're packing to leave. We spent 1.5 hours in the suite.

The hotel staff were most gracious and understanding about the circumstances.. they helped us remove our bags and we tipped them well for their trouble. They told us that they too saw the offending insects, (which continued to spill from the wall till we left). The moisture was pronounced and the whole experience left us feeling poltergeist/twilight-zone like. There is no way to describe it - but suffice it to say that the Presidential Suite of this hotel was extremely "wet" and roach-infested during our December 2012 arrival.

I booked this hotel based entirely on the 600 trip advisor ratings we read and have honestly - truly now - "NEVER" experienced anything like this in a hotel stay.

The service during our short time was perfect and flawless and we thank the building managers and staff for permitting us to leave the property without charge, and acknowledging the gravity/severity of what is surely a one-off oddball experience in an otherwise lovely property. Can't fault the people. The property here was possessed.

This is a simply stunning hotel in Sydney. The spa experience was simply divine (be us to enjoy the pool, sauna, steam room & jacuzzi before your treatment!). The room was beautifully designed, equipped and laid out. Fluffy slippers the best in the world!! Hard to fault this place.