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“Rather quirky but charming hotel” 4 of 5 stars
Review of The Langham, Sydney

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The Langham, Sydney
5.0 of 5 Hotel   |   89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )   |  
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Announcement
$30m Transformation
Ranked #11 of 182 hotels in Sydney
Melbourne, Australia
Top Contributor
59 reviews 59 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
“Rather quirky but charming hotel”
4 of 5 stars Reviewed December 12, 2012

We stay regularly at the Langham in Melbourne and decided to give the Sydney Langham a try for a two night business trip.

The hotel is in a quiet location and benefits from being just 3 storeys high, it has a lovely boutique feel, like a gentleman's club or a home away from home. Having said that, it is a bit too far from most of the sights, so you need to catch taxis to and from the hotel constantly. The hotel lacks the pizazz of the Melbourne Langham, it is more understated, but it didn't matter.

Our room was spacious and luxurious, with a small balcony overlooking the harbour. The bathroom was large and very well-equipped. The room was perfectly serviced and you could not ask for more in a hotel room. We arrived to find a complimentary bottle of wine, which was nice.

We ate breakfast in the hotel, I am probably being unfair by comparing it to the amazing breakfast they have in Melbourne, but there was still a great choice of high-quality food and very respectable coffee too. I would have liked some baked beans though!

I was unable to get a treatment at the spa, even though I emailed in advance, which was a shame.

The biggest disappointment with this hotel was the lack of a box office movie channel, which we have come to expect in hotels of this standard. After a nice meal out we just wanted to chill out with a good movie, but all that was on offer was a collection of DVDs at the reception desk. What's worse is that the movies were almost all at least 10 years old, eg Bend It Like Beckham and Dirty Dancing. This is a shame, if the hotel doesn't yet have the technology for in-room movies, at least they could have some recent DVDs available.

Anyway, this is minor criticism, because I have to say that of the many hotels we have stayed in around the world as regular business/leisure travellers, the Langham Sydney has probably the best team of staff we have ever found. Every staff member without exception is friendly, funny, helpful and engaging, they all seem to genuinely enjoy helping customers. The breakfast and bar staff are exceptionally good. This makes up for the odd little quirks of this quaint hotel!

The Langham Sydney may not offer the very latest in facilities, but it has a warmth and charm that is often lacking in 4 and 5 star Australian hotels. We'll certainly come back at some time in the future.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 13, 2012
Thank you for taking time to review our hotel on Tripadvisor.com.

It is interesting that you found the hotel to be like a "home away from home". It is for this very reason that we have so many guests that make The Langham, Sydney their Sydney home.

Thank you for your wonderful feedback regarding the team at the hotel. It is our exceptional team that ensure you have great memories of your Langham experience and we are appreciative of the wonderful job they do every day.

Your feedback regarding box office movies is noted and we concur. We are currently in the process of installing a new wireless internet system throughout the hotel as well as upgrading to IPTV which will give our guests a greater choice of in room entertainment. We expect to launch this system very early in the New Year.

Thank you again and we look forward to welcome back to The Langham, Sydney.

Best regards,
Sonia Lefevre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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English first
Washington DC, District of Columbia
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 11, 2012

If you want to stay at a very nice property that is slightly away from the main shopping areas or just a 10 minute walk or so from the Rocks, Darling Harbor and Circular Quay, then this maybe for you. It has a very old world hotel feel to it, very nice lobby and restaurant area with attentive service.

The room I had was big, nice size bathroom, entry corridor and largish bedroom. The fixtures and fittings in the room could do with some updating and if they did so it would earn the extra star from me.

The pool is excellent - dark with tiny lights in the ceiling which is kind of neat.

I found the service very good and the location worked for me - so overall a very nice stay (was there for a week for business).

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 13, 2012
Dear Johngie,

Thank you for your review of The Langham, Sydney.

I am delighted to hear that you enjoyed the charm of the hotel and our location. We think this wonderful location is quite special and gives our guests a residential experience of Sydney.

We do plan do reinvest into the hotel and look forward to reviewing your extra star in the future.

Yours sincerly,
Sonia Lefevre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arnold, Maryland
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 9, 2012

Our first stop on a whirlwind September 2012 tour of Australia, the Langham was the perfect place to recover from the 20+ hour trip from the USA. We booked the hotel as the Orient Express property, the Observatory; but were not disappointed with the new ownership. A dip in the subterranian pool was totally relaxing. Service was impeccable. It was an easy walk to the "Rocks" and its sights, restaurants, and fun. By not being in the hub-bub of downtown, it felt like being on a quiet residential street at home in Sydney. But close enough to get to all the "must sees". Views of both the Observatory and the water, gorgeous! This will be our hotel of choice when we return to Sydney.

Room Tip: We were water "view", not "front"; gave us views of both the water and Observato...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 13, 2012
Dear Janet,

Thank you for your wonderful review of The Langham, Sydney. What a great start to your Australian holiday. I hope that the remainder of your visit to this beautiful country was just as enjoyable.

We will be sure to share your great experiences with our team. We look forward to welcoming back on your return to Sydney.

Best regards,
Sonia Lefevre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 7, 2012

We spent 1 night at this hotel as a special treat for a 60th birthday. A lovely hotel, the staff were all well trained & very pleasant. Location was great as it was an easy walk down to the Rocks for a great dinner overlooking the harbour. I bought the accomodation on Wotif so the rate was very good & included a cotinental breakfast & parking.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 13, 2012
Thank you for your review of The Langham, Sydney.

It is always a delight to hear that you enjoyed your experience at our hotel. We will be sure to share your comments with our team.

Wishing you a delightful day.

Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed December 6, 2012

The stay at the Langham Sydney, was fantastic. I brought the family to Sydney for a bit of weekend R & R, and were blown away by the property, its staff and facilities. The look on my 11 year old daughters face when she saw the pool was magic.
Great rooms, outstanding service.
Highly recommend to anyone looking for classic old school hotel experiences.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 13, 2012
Thank you for posting your review of The Langham, Sydney on Tripadvisor.

I am delighted to read that you were "blown away" with your experience at our hotel. Your 11 year old daughter sounds like an astute traveller and knows a fabulous pool when she see's one.

If you didn't have the chance to experience our Tiffin afternoon tea service this time, you must on your return. It is another wonderful tradition of this fine hotel and Langham hotels worldwide.

Yours sincerly,
Sonia Lefevre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalow, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2012

It was with great delight that I learnt that The Observatory Hotel in Kent Street Sydney had been bought by the Langham Group!

I regularly stay at the Langham hotel in Hong Kong and was thrilled that I could now do the same in Sydney. Everytime I stay at the Langham I am welcomed back with a firendly personal sincerity that I rarely experience in other hotels. The Langham pride themselves on personal service and attention to detail and I'm really pleased to say that Langham Sydney was no exception. I would highly recommend it and will stay there again when I return to Sydney.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 13, 2012
Dear Nicolettevw,

Thank you for taking time to review your stay at The Langham, Sydney.

Like you, we are absolutely delighted to have purchased this fabulous hotel recently and bring Langham to this wonderful city.

I myself have recently moved from The Langham, Hong Kong in Tsim Sha Tsui to lead the team here in Sydney and enjoy receiving comments that we have cemented this iconic hotel with our genuine and friendly Langham hospitality.

We look forward to welcoming you back on your next visit to Sydney.

Best regards,
Sonia Lefevre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 4, 2012

I loved this hotel. The room and bathroom were nice and we had a lovely balcony overlooking Kent Street. The staff in Reception were welcoming and the restaurant staff at breakfast and the bar were excellent.
I hadn't explored that area of Sydney before and found it to be a very interesting neighbourhood.
We plan to return on our next visit to Sydney.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, December 13, 2012
Dear Bezzacct,

Thank you for taking the time to review your stay with us.

We agree that the location of our hotel is quite charming and gives you a different experience of the city. The hotel was build to resemble 19th century Australian architecure and a grand colonial mansion. It blends beautifully into this historic Rocks district.

We look forward to welcoming you back to The Langham, Sydney on your next visit to Sydney.

Best regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham, Sydney

Address: 89 - 113 Kent Street, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Sydney
#4 Romantic Hotel in Sydney
#7 Business Hotel in Sydney
#7 Family Hotel in Sydney
#9 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Langham, Sydney 5*
Official Description (provided by the hotel):
Experience elegant and luxurious hospitality at The Langham, Sydney. Nestled in its most exclusive harbourside address, The Langham, Sydney boasts the largest guestrooms in Sydney including opening windows and balconies. From its historic Rocks district location, guests can enjoy sweeping western harbourside views, and a tranquil yet convenient proximity to some of the city's most iconic experiences. The Langham, Sydney's new Palm Court plays host to Afternoon Tea with Wedgwood, an exclusive experience at Langham hotels worldwide. For a one-of-a-kind contemporary fine-dining experience, Kent Street Kitchen will showcase innovative cuisine using premium local produce, executed with elegance and technical precision. The Day Spa will continue to offer Sydney's renowned spa experience, delivering a reinvigorated spa environment, that offers a holistic approach designed to restore the mind, body and soul. The all-inclusive Day Spa offers a holistic approach to health, fitness and wellness, with fully-equipped Health Club, Jacuzzi and steam rooms. The Langham Sydney's renowned 20m indoor pool, complete with pale stone columns and a star-dappled sky ceiling will remain, completing this ultimate oasis of serenity. We look forward to welcoming you to Sydney's most exclusive harbourside address upon reopening on December 1, 2014. ... more   less 
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Also Known As:
Observatory Hotel Sydney

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