We stayed at this hotel for a night on each side of our recent cruise. On both occasions we arrived well before the check in time (due to flight arrival from overseas, and return time of the cruise ship) and we couldn't fault the frontline staff on how helpful they were in trying to ensure we had access to our room on each occasion as quickly as possible. Top marks to the concierge, reception and housekeeping staff. They were awesome!!
The first night we spent there we had a lovely room, very spacious, very clean and with a lovely view of the harbour. This room had a sofa with coffee table, and a chair at a desk - which were all appreciated, given there were three of us staying.
The second night we spent there the room wasn't quite so spacious, didn't have sufficient seating to accommodate the three of us, which meant we had to use the beds to watch television, eat room service meals etc - not quite so comfortable, but still quite acceptable. There was also no remote control for the television on the second night.
On both nights, despite us booking in for a room for three, there had only been cups etc provided for two guests - so we had to ask for an extra cup etc.
We were however extremely disappointed with the room service meals on two occasions. My husband ordered the omelette on our first stay for breakfast - for $20.00 we certainly expected something better than what he was served - my Mum and I ended up sharing our breakfast with him as we felt so sorry for him receiving such a miserly sized serving. It was not a fluffy omelette like you'd expect of this sort of establishment - it was more like a crepe - and totally unfilling even with the two fillings he'd chosen, and certainly not worth the money paid. We eat out for breakfast regularly, and this would have to be the worst omelette I have ever seen! (See photo)
On our first stay we decided to also order room service for our dinner. My Mum and I ordered the Barramundi fish meal for $31.00 - the fish and chips were lovely, although it would have been nice to have had more vegetables or salad served with it - the salad was pretty sparse - consisting of a few lettuce leaves and two pieces of tomato. (See photo). Back for a second night's stay nine days later, we decided to order the Barramundi fish again - what a HUGE disappointment! The fish on both plates was 90% black - and tasted awful, rendering it inedible in our opinions. The chips were once again nice, but once again the salad was sparse and very basic. My Mum left a note on our returned plate stating that we were very disappointed with the fish - the majority of which was returned on the plate. The note did not receive any response from the kitchen. I just wish I'd thought to take a photo that night! Upon check out the next morning, my Mum mentioned it to the receptionist with the only response being "she would speak to the chef about it" but couldn't do anything about it then - so we were both charged $31 for the very poor inedible meals. Upon our return home, we waited several weeks, and received no follow-up, so emails were sent. To be quite honest, they were not interested in giving us a partial refund on these meals. The response we received from the Bar Manager was ...
"I have followed up with the chef about the quality of food that was sent out to your table and I can assure you that this will not happen again. He is not sure why for any reason that the flesh of the fish was black and is retraining all his staff to make sure that they are aware of quality that is to be sent to guests. Whilst it is not possible to undo the past, I would hope that you consider giving us the opportunity of proving the true levels of hospitality that we pride ourselves on offering at Sir Stamford Circular Quay."
This is not helpful when they are in Sydney and we are in New Zealand! A subsequent email was sent to their General Manager, but a satisfactory resolution was not forthcoming - other than a suggestion that if we were in Auckland (we live in Christchurch - a 1.5 hour flight away!) then maybe they could show us a better dining experience.
Unfortunately the meals we experienced totally marred what was otherwise a very pleasant experience. As mentioned previously, the rooms were lovely, the frontline staff were awesome, location was great and the hotel had a nice pool, gym etc - however, it is just a shame that when something isn't right, management aren't prepared to offer a realistic way of resolving the issue.
Personally, if I was to stay here again (which is doubtful based on the above), I would certainly not be eating on-site, but looking to other food vendors in the area.
- Official Description (provided by the hotel):
- Sir Stamford at Circular Quay offers 105 generously sized, well appointed hotel guest rooms, including 15 hotel suites, the majority of deluxe rooms and suites feature French doors opening onto Juliet Balconies, which overlook the Sydney Harbour, Circular Quay, Sydney Conservatorium of Music or the Royal Botanic Gardens. Significant fine art collection featuring 18th Century Louis XV and Georgian antique furniture, Staffordshire ceramics, French marble urns, Persian rugs and hundreds of hand cut chandeliers. The hotel itself partly resides in a stunning 1897 historic Health Department Building. Open fireplaces in winter and the pleasure of a roof top swimming pool in the summer. A fully equipped gym complete with a sauna. Famous for High Teas, Sir Stamford at Circular Quay has excellent one bedroom suites and one of Sydney's largest Presidential suites complete with a Steinway baby grand piano. ... more less
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- Also Known As:
- Sir Stamford