I did some serious research on hotels in the Rocks area of Sydney, and because of all the rave reviews, booked this hotel.

The hotel is an "olde-worlde" hotel. The reception staff are very friendly and helpful. We had a room on the 7th floor which had a small balcony and a limited view of the harbour. The room and bathroom were large and had every amenity you would want. Free wi-fi was available in the public areas. It is very close to Circular Quay so the location is excellent.

Housekeeping were excellent and everything was cleaned and replenished daily to a high standard.

The reasons I gave it a 4* rating were:

The room was badly in need of decoration, particularly the woodwork, which was stained in places. The carpet was also in need of replacement.

One of the lifts had a piece of carpet in it which needed putting in the bin.

The lighting in the public areas was so dim that it was almost impossible to read a paper or a book.

And finally the most annoying point - there is a movement sensor on the bathroom light. Unfortunately, this seemed to switch the lights out at random if you stood in one place for too long. It is no fun suddenly being in the dark when having a wash, cleaning your teeth or worse still, sitting on the loo!! When the light went off you had to wave your arms wildly to get it on again.

Excellent location, so close to Circular Quay, train station, Opera House
Hotel is very classic, colonial. Staff very helpful and friendly, especially Kieran (concierge) who my husband found very good to chat to about sport, in particular English football!
We arrived very early and were immediately given access to the pool area so we could freshen up. They also stored our luggage while we went to explore the area before we were able to check in.

Would certainly recommend this hotel for service and facilities.

I spent 2 nights there recently and thought it was great. Not cheap, but excellent service, excellent food & staff.

The only complaint would be the Internet pricing and having to go to the lobby to get a short period of free wifi.
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The hotel is in terrific location with approx a 2 minute walk to the quay & ferries and 10 minutes max to The Rocks.

Needing three nights in Sydney last month, we booked a Superior King room at this hotel. What a complete joy! An elegant, beautiful hotel with a cheerful and extremelly helpful staff. The rooms are beautifully decorated and equipped with a refrigerator and coffee maker. Little extras were in the large, spacious bathroom, which had a separate shower and full size bathtub. The outdoor patio and pool on the 5th floor provided a relaxing oasis. A surprising quiet room even though it was on the second floor overlooking the front entrance. As others have noted, the location is perfect being very close to Circular Quay, the Opera House, the Botanical Gardens and The Rocks. We will return!