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“Sir Stamford - Old World Class and Style” 4 of 5 stars
Review of Sir Stamford at Circular Quay Hotel Sydney

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Sir Stamford at Circular Quay Hotel Sydney
5.0 of 5 Hotel   |   93 Macquarie Street, Sydney, New South Wales 2000, Australia   |  
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Ranked #8 of 182 hotels in Sydney
Perth, Australia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
“Sir Stamford - Old World Class and Style”
4 of 5 stars Reviewed February 3, 2013

If you want some where that delivers understated style , where the rooms are large and spacious , the common areas and uncommonly good and furnished with antiques and the bar are is like an upmarket gentlemans club , in a supurb location, then the Sir Stamford will suit very well. The staff have a friendly helpful demenour and the place has an comfortable old world style that is timeless.Yes decor is a bit worn in spots but so are your favourite shoes-thats why they are your favourites!!. It was quite reasonable for what you got. We paid around $300 per night and were upgraded on arrival.

I do think they should throw in the internet in the rooms for Free. Sir Stamford please note.

If your looking for flash and dash with chrome and granite highlights , night cubs and the trendy set then go somewhere else. They dont want you anyway.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 3, 2013
Dear Valued Perth Guests

Your review does encapsulate the style of our vintage hotel - it is like a comfortable favourite pair of shoes! Many return guests enjoy that consistency. Antiques require constant caring for them by our team - however like many "older" items they are made from superb materials - mahogony and marble for example are so durable. Thank you for your appreciation.

However we are continually improving and we do listen to our guests when they offer suggestions for improvement. Last year we changed the internet to provide free WIFI in the lobby area - this of course has been very well received.

We do ocassionally win over guests who normally choose a "modern" high rise - with our larger rooms, and more personal service the Sir Stamford Team wins them over.

Kind regards
Heather Idoine
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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England
Top Contributor
52 reviews 52 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 2, 2013

I did some serious research on hotels in the Rocks area of Sydney, and because of all the rave reviews, booked this hotel.

The hotel is an "olde-worlde" hotel. The reception staff are very friendly and helpful. We had a room on the 7th floor which had a small balcony and a limited view of the harbour. The room and bathroom were large and had every amenity you would want. Free wi-fi was available in the public areas. It is very close to Circular Quay so the location is excellent.

Housekeeping were excellent and everything was cleaned and replenished daily to a high standard.

The reasons I gave it a 4* rating were:

The room was badly in need of decoration, particularly the woodwork, which was stained in places. The carpet was also in need of replacement.

One of the lifts had a piece of carpet in it which needed putting in the bin.

The lighting in the public areas was so dim that it was almost impossible to read a paper or a book.

And finally the most annoying point - there is a movement sensor on the bathroom light. Unfortunately, this seemed to switch the lights out at random if you stood in one place for too long. It is no fun suddenly being in the dark when having a wash, cleaning your teeth or worse still, sitting on the loo!! When the light went off you had to wave your arms wildly to get it on again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 3, 2013
Dear Valued UK Guest

We appreciate both your commendations and recommendations - and are pleased that we scored 4 stars. Great to read that the housekeeping team and your assessment of cleanliness was noteworthy.

Lighting is a very important feature in public buidlings and in general our hotel lighting is definitely more subdued and softer. Our lobby lights are mostly chandeliers which are dimmed every evening and large table lamps that remain the same, providing a restful ambience. We do enjoy several lounge areas - and perhaps we can look at the traditional reading lamps to improve this facility in specific areas.

Some of our guest rooms were recently fitted with energy saving sensor lighting in the bathrooms, and following guest feedback we are altering the timing removing some swtiching to make this more obvious for guests.

Thank you again
Heather Idoine
General Manager
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Stokenchurch, United Kingdom
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed February 1, 2013

Excellent location, so close to Circular Quay, train station, Opera House
Hotel is very classic, colonial. Staff very helpful and friendly, especially Kieran (concierge) who my husband found very good to chat to about sport, in particular English football!
We arrived very early and were immediately given access to the pool area so we could freshen up. They also stored our luggage while we went to explore the area before we were able to check in.

Would certainly recommend this hotel for service and facilities.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 3, 2013
Dear Valued Guests

Thank you for highlighting our concierge teams' helpfulness and friendliness. All our team is very committed to understanding guests needs and anticpating them when feasible. I am sure they would have loved a discussion around sport.

As Sydney airport has a night time curfew, many international flights arrive early in the morning, which does proove problematic for all hotels, as often travellers are weary. We do our very best to accommdate early travellers and if unable to provide a room before our check in time (3.00pm) we can offer our pool area to freshen up and we always store luggage.

Our location is of course perfect for walking access to the cultural heart of the city, the history and the harbour - we are a Sydney secret - tucked away on beautiful tree lined Macquarie Street - so cool in the heat of the summer.

Thank you again
Heather Idoine
General Manager
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Tauranga
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 1, 2013

I spent 2 nights there recently and thought it was great. Not cheap, but excellent service, excellent food & staff.

The only complaint would be the Internet pricing and having to go to the lobby to get a short period of free wifi.
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The hotel is in terrific location with approx a 2 minute walk to the quay & ferries and 10 minutes max to The Rocks.

Room Tip: The rooms are noisy with the deck doors open, but very quiet when closed
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 3, 2013
Dear Valued Guest

With just 105 rooms and suites Sir Stamford at Circular Quay strives to provide excellent service and we are delighted that you found this to be so. Location is also one of finest features - tucked away from the hustle and bustle of the Quay on splendid Macquarie Street - yet walking distance to the Rocks, Ferries, Botanical Gardens, Galleries and Museums.

The next major event in our area is Carmen on Sydney Harbour - the second year of Opera Australia's harbours' edge performance. This world class event starts on March 22, 2013 with the final performance on 12 April.

Thank you again for taking the time to review our lovely little hotel.
Heather Idoine
General Manager
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Olmsted Falls, OH
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 31, 2013

Needing three nights in Sydney last month, we booked a Superior King room at this hotel. What a complete joy! An elegant, beautiful hotel with a cheerful and extremelly helpful staff. The rooms are beautifully decorated and equipped with a refrigerator and coffee maker. Little extras were in the large, spacious bathroom, which had a separate shower and full size bathtub. The outdoor patio and pool on the 5th floor provided a relaxing oasis. A surprising quiet room even though it was on the second floor overlooking the front entrance. As others have noted, the location is perfect being very close to Circular Quay, the Opera House, the Botanical Gardens and The Rocks. We will return!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 3, 2013
Dera Valued USA Guest

We are so pleased you chose our elegant boutique hotel for 3 days and that you found the decor beautiful, ther bathrooms spacious and the hotel quiet. Sir Stamford at Circular Quay is quite distinct in many ways from the "chain" hotels - our theme is combination of our Ritz conception and the Heritage of our original 1860's building around which the hotel was created in 1990. Best of all we are delighted you found our team to be helpful - it is the staff that make the difference, We are very proud of being in the top ten of Tripadvisors current ratings.

Kind regards
Heather idoine
General Manager
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Sydney
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 31, 2013

We spent our wedding night at this hotel and found it to be a wonderful place to stay. Our only complaint is that we didn't get to stay longer.

We booked the Romance Package which included a wonderful room with balcony overlooking the Harbour Bridge, valet parking, canepes on arrival, a chilled bottle of Moet, flowers on the bed, breakfast in bed the next morning and late checkout. The staff we extremely courteous in allowing my husband to drop our car with valet on the morning of our wedding and allowing us to check in early so that we would not have to do it after the wedding. When we arrived at the hotel (at 11pm) we were given our key and went to our room to find our luggage which was left in the morning was in our room neatly and the canapes were on the table fresh and the champagne chilled as if it had just arrived. Classical music was playing, robes were waiting for us and the flowers were in a heart shape on the bed. After an evening of not getting the opportunity to really eat anything it was all a very, very welcome pleasure.

Breakfast in the morning was amazing and the late check out was very much appreciated. Even though the package was a little on the expensive side ($750 for one night) the inclusions and very old world charming service of staff more then made up for it. Will definately becoming back.

Room Tip: If you can afford it, try to book a room with a balcony as they overlook the Harbour Bridge and Wool...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 13, 2013
Dear Honeymoon Guests,

Congratulations on choosing Sir Stamford at Circular Quay for your wedding night - we also wished that you could have stayed longer. Your review described the benefits of our very special Romance and Seduction Package. Our team does enjoy setting up the perfect environment for romance - we are thrilled that you found everything perfect. What a wonderful way to start your marriage.

All 8 Stamford Hotels and Resorts offer the unique "Romance and Seduction" Packages complete with rose petals, soft music playing, chilled French Champagne on arrival, a selection of canapes and chocolate dipped strawberries, Bvlgari Toiletries in the bathroom, bath run, candles lit, a specialy labelled boxed wine to take home, the room and room service breakfast, plus complimentary car parking and of course your room - starts from just $490 per night for a superior room.

Room Tip - A few of our of 105 our rooms and suites feature do not have a balcony - due to the configuration of our unique heritage buidling, so we do reccomend guests that want a balcony do request this at time of reservation. There are also several rooms with larger balconies - which we call Terrace Rooms.

We look forward to your first anniversary stay and thank you again for choosing our hotel.

Kind regards
Heather Idoine
General Manager
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Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 29, 2013

We stayed here in January. The location of the hotel is good for sightseeing but it is close to a number of busy roads and to the ferry terminal. We had requested a high floor but, even so, there was quite a lot of traffic noise from the Expressway and from the road behind the hotel where buses congregate. The decor of the hotel is dated, and the layout of the room we were given was inconvenient - it was difficult to find somewhere to plug in the kettle, for example. The bathroom was large, but in need of refurbishment. All in all, not what we expected from a five-star hotel.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, January 30, 2013
Dear Valued Guest

Thank you for letting us know about areas for improvement. Our rooms do face 3 different directions and we are able to move guests to the side of the hotel that best suits their needs needs when we can - especially as you found the bus noises in Philip Street disruptive. The city is generally much quieter in January and there is less traffic however we do try and accommodate guests preferences and if you did visit Australia again we would suggest a lower room on the Macquarie Street side which is mostly in beautiful green tree canopy.

Your comment about the power points is much appreciated and we are indeed reviewing this issue for improvements in 2013.

Thank you again for taking the time to post you review and we look forward to your return in the future.

Kind regards
Heather Idoine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sir Stamford at Circular Quay Hotel Sydney

Address: 93 Macquarie Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Sydney
#6 Romantic Hotel in Sydney
#7 Luxury Hotel in Sydney
#23 Business Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sir Stamford at Circular Quay Hotel Sydney 5*
Official Description (provided by the hotel):
Sir Stamford at Circular Quay offers 105 generously sized, well appointed hotel guest rooms, including 15 hotel suites, the majority of deluxe rooms and suites feature French doors opening onto Juliet Balconies, which overlook the Sydney Harbour, Circular Quay, Sydney Conservatorium of Music or the Royal Botanic Gardens. Significant fine art collection featuring 18th Century Louis XV and Georgian antique furniture, Staffordshire ceramics, French marble urns, Persian rugs and hundreds of hand cut chandeliers. The hotel itself partly resides in a stunning 1897 historic Health Department Building. Open fireplaces in winter and the pleasure of a roof top swimming pool in the summer. A fully equipped gym complete with a sauna. Famous for High Teas, Sir Stamford at Circular Quay has excellent one bedroom suites and one of Sydney's largest Presidential suites complete with a Steinway baby grand piano. ... more   less 
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Also Known As:
Sir Stamford

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